Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Excellent service. Transparency in shipping and delivery management. To improve a little is the description of the products in the catalog. Overall, I am very satisfied.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/02/2020
I have sent an email and still no reply.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/02/2020
Overall excellent experience however the delivery time to Italy is a bit long.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 27/02/2020
The service from the saleswoman was perfect However, what lags behind at this company is the assortment I came to the store from Zaandam assuming that all the items I had asked for were in stock This was not the case However, what has greatly determined my opinion is the fact that these could not be ordered either Hence my grade
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 26/02/2020
Poor customer service and products not in accordance with the description
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/02/2020
Fairly long shipping time
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/02/2020
Excellent all very correct
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/02/2020
Na 10 dagen nog steeds geen beweging op mijn bestelling ? Status blijft op in behandeling staan dit terwijl het product op stock is?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/02/2020
The description of a paint purchased was not precise: I received a metalised paint that didn't match at all.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2020
Everything went smoothly from order to delivery. I hope, however, that the choice of puzzles will be more diversified to obtain the 5th Se star.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2020
Na 10 dagen nog steeds geen beweging op... Na 10 dagen nog steeds geen beweging op mijn bestelling ? Status blijft op in behandeling staan, dit terwijl het product op stock is?
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/02/2020
The order arrived well and on time
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/02/2020
Na 10 dagen nog steeds geen beweging op… Na 10 dagen nog steeds geen beweging op mijn bestelling ? Status blijft op in behandeling staan, dit terwijl het product op stock is?
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 24/02/2020
1 disadvantage id once you have ordered you get everything in french if you do not know french this is a problem otherwise I find everything perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
Satisfied with the order and delivery time! Too bad we can't know the paint colors needed for the model so we can order them at the same time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
A bit of a hiccup on delivery, but that's it.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/02/2020
Very bad experience. They sent me the wrong order and it was very difficult to contact them. Resolved that they do not have stock of what I ordered I sent them the wrong package and still waiting for a refund. I will never buy from them again.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 23/02/2020
For an unavailable product I was reimbursed cost and in percentage also the shipping cost
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2020
ordered before noon... shipped the same day.... I ordered at 11am and my package was shipped 3 days later. unacceptable. advertising.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2020
Although the description of the object makes it clear that it's a model 118 motorcycle in particular, the image misled me. It would therefore be preferable to put the correct image on it, so that the photo would be more accurate.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 22/02/2020
Almost everything in stock Delivery time was longer than expected Everything else satisfactory
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/02/2020
The product was spot on just what I wanted But delivery/shipping not worth paying the extra money for faster delivery as product is not dispatched within given delivery time waited over a week for a 2 day delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
Very good service but I'm looking forward to the new site to see if the next order will be quicker to find the products. to be continued
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 21/02/2020
Nice models durable packaging and in-transit package tracking capability well usable
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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/02/2020
16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden en dat is ook niet goedkoop. Geen aanrader dus!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2020
Unfortunately, as always, delivery times are far too long. 11 days this time to receive 2 small boxes of soldiers.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2020
franstalig geleverd 16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd, en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden, en dat is ook niet goedkoop. Geen aanrader dus!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/02/2020
franstalig geleverd 16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd, en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden, en dat is ook niet goedkoop. Geen aanrader dus!
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 20/02/2020
Order takes way too long to be shipped
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2020
Thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2020
Delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2020
Delivery a little long. But good price.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 19/02/2020
to be improved shipping time for the rest arrived all well and well packed thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2020
Among other things, I ordered 2 Revell paints (n°36140 and 36186) at a price of 269€ each. But instead I received 2 Humbrol paints (n°91 and 26) at the price of 229€ each. This replacement was made without my knowledge, and for these Humbrol paints I was charged the same price as for Revell paints, a difference to my detriment. I regret the lack of information, the replacement without validation on my part and the levy at the highest rate and not corresponding to the products delivered. I also regret that 1001 maquettes did not reply to my messages.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2020
I am satisfied with the package
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/02/2020
avoid this firm like the plague. customer service is non existent. postage charges are horrendous and having paid the money for fast delivery im still waiting 2 weeks later with no item, JOKE. half of the correspondence they send is in French. I buy rc parts from all over and have never been treated as a customer this poorly I wil not be back. RUBBISH!!!!!!!!!!!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2020
A parcel was sent to Mondial Relay on the 32 and apparently lost! I notified you on the 7th and received a correctly worded notice of an investigation. Since we are on the 18th I wonder if I have to wait much longer for the result of this investigation I get an answer probably at the""investigation in progress""!!! As this is not a lost Rolls, I don't understand this option. It disappoints me because I recommended you to friends for your reliability. I assume that this notice will not be circulated to your customers. Jacqu
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2020
First order the navigation on the site is good the tracking of the order also the packaging of the package is robust ... alas a landing gear of the C47 Dakota ordered for the birthday of my son is broken the box of the model had received a shock (almost certainly before the package) So 4 stars
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2020
Very professional service and reasonable delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2020
Efficient shipping of orders, lots of choices, I recommend. But I find it a bit expensive to pay more than 60€ for shipping.
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