Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/09/2019
I was very disappointed with this website. The ordering service leaves a lot to be desired. I want to buy an airplane model and the site does nothing. The parcel service is poorly done. They don't listen. They'd rather censor the review I leave 5 times than let a negative review come out. In short, it's like getting gambled on, but you're not the only one!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2019
Reliable site, honest prices and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2019
Impossible to validate anything other than Mondial Relay for delivery at the time of my purchase, but delivery was fast and compliant.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 09/09/2019
Very dissatisfied Is now already 14 days that I am waiting for my package According to tracking system it has been sitting somewhere in the warehouses of mondial relay for 6 working days now How long can it take If I want to appeal to 1001 I can only be helped in English How long can it take to send a package from the Netherlands to Belgium My only and last order?????????
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 08/09/2019
A month ago I'm waiting for a package and nothing they tell me they will talk to the delivery company and let me know and here I am still waiting for the package or for the explanation ref:1723
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 08/09/2019
Two order misplacements, one still unsolved, is too many.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2019
Nice quality, I just regret that the glue and paints are not included with the makeup.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2019
Complied with request. Warned of delay due to missing product. But delivered quickly. Some of the paintwork has run a little, but on the whole it's fine.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/09/2019
Order never collected
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/09/2019
Took a bit long for it to arrive but when I asked why that was I got an immediate answer
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/09/2019
Great communication with the seller fast shipping to Poland highly recommended. Michal.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
Received as ordered. Impeccable service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
Hello Great selection and great service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2019
Shipping a bit expensive.otherwise good service
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 01/09/2019
Good but the prices are a little too high
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 31/08/2019
Very long delivery time and I was supposed to get a poster that was not included
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/08/2019
I do not receive the idle Update I… I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine
Response from 1001hobbies
Hye Sir, Following your message, we opened the refund procedure for your order on 21.08. The refund was made on 28.08. Best regards, 1001Hobbies Team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/08/2019
Ordered two sets of 1/48 Corsair decals… Ordered two sets of 1/48 Corsair decals on two separate orders and each time I received 1/72 scale Corsair decals. Took absolutely too long to get my orders. I am done with this company. Order cautiously don’t expect timely completion of your orders or the correct item to arrive
Response from 1001hobbies
Hye Sir, Hello, You have ordered the same product twice and the scale of the product is clearly indicated on the product sheet - 1:72 We have not received any emails from you for the first order. If you need help, you can contact us at [email protected] Best regards
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/08/2019
An excellent website but an in-stock order I placed almost a month ago still hasn't arrived and I don't even know if it has.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2019
Order no. 173395 placed and paid for on August 23. Today, August 29, still nothing. With a tracking number blocked on August 24, we don't know why. We should go and do a training course in companies like Cdiscount or Amazon which deliver in 48 hours. Unacceptable. Where did my order come from? From China by sea? Z
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/08/2019
I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2019
I do not receive the idle Update I... I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine
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Response from 1001hobbies
Hye Sir, Following your message, we opened the refund procedure for your order on 21.08. The refund was made on 28.08. Best regards, 1001Hobbies Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2019
Ordered two sets of 1/48 Corsair decals... Ordered two sets of 1/48 Corsair decals on two separate orders and each time I received 1/72 scale Corsair decals. Took absolutely too long to get my orders. I am done with this company. Order cautiously don't expect timely completion of your orders or the correct item to arrive
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Response from 1001hobbies
Hye Sir, Hello, You have ordered the same product twice and the scale of the product is clearly indicated on the product sheet - 1:72 We have not received any emails from you for the first order. If you need help, you can contact us at [email protected] Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/08/2019
Very disappointed with the information requested. I needed help with colors and was told to get kits which I have done before. Basically, I was told to figure out what I needed. When you're just starting out and need advice, that's not cool. August 29, 2019: Following your response below you want me to answer what since you do not give me more information. What I wanted was for you to give us the colors corresponding to the model, just like when we buy a kit. But you didn't give me any corresponding colors and when I go on your site and on the product I ordered you have the corresponding tools and colors but now there are no more colors to indicate. I just wanted the colors for my layouts because with the colors I have I can't make certain layouts because they're missing a certain blue red ext ... So in the end, what's the point of sending you e-mails if you can't do it?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2019
A wide and varied range of paints fast delivery... I am entirely satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2019
Your reply on Trust pilot today (since you do not reply to emails sent directly to you) corresponds to the order N 172249 of 08.08 and not N 172583 of 13.08 I have a copy of my emails (impossible to post them here) which indicate that I requested in due time the change of relay point while the package was being prepared by you (and this for 34 days ...) so you had plenty of time to make the change.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2019
many choices fast correct packaging . just a small problem price a little highÃ
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 27/08/2019
I had seen a Futaba receiver offered far below the normal price Immediately ordered of course and also neatly delivered Immediately after this, the price of the article was adjusted upwards Very sympathetic!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2019
Good communication, the only drawback is the delivery time when the product is not in stock, but this allows us to have interesting prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2019
Shapely parts But deliveries a bit long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2019
Hello I sent you 2 emails below when I was preparing the parcel so that the place of dispatch could be changed: no reply. What's more, it took Mondial Relay 3 or 4 days to take the parcel into account (whose fault is that??). And so the order has to be cancelled How many days have been lost since the order was placed on the 1st?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2019
I haven't had any problems for a long time.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 23/08/2019
very good only had to wait quite a long time
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/08/2019
No order updates and slow dispatch Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.
Response from 1001hobbies
Hye Sir, We had one product in stock and the other was available from our supplier, which explains the shipping time. Concerning refunds, our accounting department makes them every Wednesday. Best regards
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 21/08/2019
Products received according to order. However, the delivery time was longer than expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
delivery a little slow but product of very good quality. one compensates for the other
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Verified Buyer
Rating: 2 out of 5
following a purchase from 21/08/2019
Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/08/2019
Excellent reactivity even in the vacation month of August!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/08/2019
No order updates and slow dispatch Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.
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Response from 1001hobbies
Hye Sir, We had one product in stock and the other was available from our supplier, which explains the shipping time. Concerning refunds, our accounting department makes them every Wednesday. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2019
wait a bit long but quality product so one makes up for the other
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