Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Incomplete order received with a 2-month delay between the order and receipt. Quality material received in perfect condition. So very good but very, very slow.......
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Alexandre L.
Rating: 1 out of 5
following a purchase from 23/06/2025
Service with a huge delay. And two items are still missing.
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Stéphane T.
Rating: 4 out of 5
following a purchase from 26/06/2025
A delivery time a bit long. Otherwise, a quality shipment.
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Elisabeth P.
Rating: 2 out of 5
following a purchase from 27/04/2025
Ordered on April 27, 2025, we received our package at the beginning of July: disappointment for us and our grandson! Not sure about placing another order: we'll see!
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Robert R.
Rating: 1 out of 5
following a purchase from 26/06/2025
The box arrived damaged, the contents slightly damaged. There was no response to messages, my calls never go through and the delivery time of 2 weeks is far too long. It was the first and last time.
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Daniel N.
Rating: 4 out of 5
following a purchase from 09/06/2025
Everything arrived well. Very nice service. Unfortunately, a bit later than expected otherwise there would be 5 stars. Still, I would gladly do it again.
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raphael C.
Rating: 2 out of 5
following a purchase from 20/05/2025
not happy about the so-called bug on my order and not being contacted, it's up to me to call you because I have no news about my order even after contacting by email
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Jonathan F.
Rating: 2 out of 5
following a purchase from 08/07/2025
The product listing states that paint and glue are missing, which is okay. The big problem is that the sails are missing. Extremely disappointed for a first purchase.
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cor J.
Rating: 4 out of 5
following a purchase from 08/07/2025
Very well
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armand M.
Rating: 1 out of 5
following a purchase from 17/05/2025
Incomplete order
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Christopher L.
Rating: 2 out of 5
following a purchase from 05/07/2025
Package well received, but very damaged, folded in half to fit into the box
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philippe G.
Rating: 4 out of 5
following a purchase from 11/06/2025
The box was broken on the side, apart from that, nice reproduction.
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Geoffrey A.
Rating: 1 out of 5
following a purchase from 21/02/2025
Long time since 6 months!
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Stefan T.
Rating: 4 out of 5
following a purchase from 22/05/2025
Affordable prices. Everything has arrived. The goods are flawless. Everything should have actually been available, but had to be ordered separately. Delivery times were correspondingly long, 1-2 months. However, free partial deliveries were sent.
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Quentin Q.
Rating: 4 out of 5
following a purchase from 01/07/2025
Super timely delivery
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Sébastien H.
Rating: 2 out of 5
following a purchase from 25/04/2025
Paintings ordered in mid-April and announced in stock but actually not available, finally received in mid-July... In the meantime, guarantee received in May for a delivery within 10 days... Not the slightest explanation from the company? On the other hand, the phone contact has always been friendly.
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Alain B.
Rating: 1 out of 5
following a purchase from 21/05/2025
Delivery took way too long. A month and a half. And not at the scheduled place. Do not renew.
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Bernd T.
Rating: 2 out of 5
following a purchase from 24/04/2025
Communication is poor to bad. Book ordered. Had to inquire where it was. Answer: reprint. Then nothing again. Again sent an email asking if it had arrived. Then only a message that it was being connected. Not customer-friendly.
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CODY O.
Rating: 1 out of 5
following a purchase from 08/04/2025
I waited 5 months and it was not at all what I expected, the TARDIS is completely flat and the dog needs to be built and the pieces break when detaching them.
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DIDIER J.
Rating: 1 out of 5
following a purchase from 27/02/2025
Delivery time 4 months, 1001 hobbies unreachable by phone to check on this order. After delivery, the observation is that an item was missing of which I had not been informed. It was after emailing 1001 hobbies that I received the response that the item would not be delivered and that a credit note had been issued. This is the first time I have encountered this situation with them. I have been placing orders with 1001 hobbies for 5 years hoping for fewer inconveniences in the future.
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Didier M.
Rating: 4 out of 5
following a purchase from 13/06/2025
Small inconvenience; the decal sheet I received was folded in half when it could have been flat in an appropriately sized envelope. It is still usable.
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Jessica S.
Rating: 1 out of 5
following a purchase from 29/06/2025
The product is good. The delivery was bad and the dedicated service regarding this problem does not address it.
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Paolo I.
Rating: 4 out of 5
following a purchase from 04/06/2025
Everything is fine, thank you
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Jérôme M.
Rating: 1 out of 5
following a purchase from 25/06/2025
received an empty package and no response from customer service
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Luciano A.
Rating: 1 out of 5
following a purchase from 24/06/2025
I am missing a model of the order, if you can't get it, refund my money.
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Susanne H.
Rating: 1 out of 5
following a purchase from 31/05/2025
Null stars! I placed my order on 31.05.25 and until today 6.7.25 have only received a partial delivery!! No information on whether and when the rest of my order will be shipped!! I will never order from 1001hobbies again!!
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Josep-Enric L.
Rating: 4 out of 5
following a purchase from 10/06/2025
Everything perfect, except that this time they took a long time to send my order, when theoretically there was stock in their warehouses.
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Arnaud Z.
Rating: 1 out of 5
following a purchase from 30/06/2025
Dishonest and unscrupulous seller. Confirms a French version when it is an English version. And of course goes silent once confronted with his contradictions. Avoid!
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jean claude B.
Rating: 4 out of 5
following a purchase from 28/05/2025
The entirety of the order has arrived but the top of the box is half open due to lack of adhesion of the adhesive tape.
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Gaele L.
Rating: 2 out of 5
following a purchase from 15/05/2025
The product meets my expectations but I am extremely disappointed with the delivery times. I ordered more than a month in advance of the recipient's birthday and I still received it almost a month late from the said date.
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Depond B.
Rating: 1 out of 5
following a purchase from 03/12/2024
I pre-ordered four models in September for a delivery initially scheduled for October, but it has been postponed several times. In December, I had to pay new shipping fees to receive only half of my order. The rest has been successively announced for March, then May, then June, and now October... more than a year after my order. I find this really unprofessional and I will not recommend you anymore.
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philippe B.
Rating: 1 out of 5
following a purchase from 16/06/2025
My package arrived crushed and one item is missing (although the package does not seem to have been opened, I sent the complaint form a week ago and despite my follow-ups, no news
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Denis C.
Rating: 4 out of 5
following a purchase from 07/06/2025
order in line with my expectations, despite a slight delivery delay.
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Frédéric K.
Rating: 4 out of 5
following a purchase from 18/06/2025
Satisfactory transaction, just need the paint pots to be a little protected in the box please (bubble wrap, newspaper)! Otherwise excellent service and fast shipping.
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Catherine H.
Rating: 4 out of 5
following a purchase from 08/06/2025
Hello, too much waiting no message to tell me there should have been a delay.
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Response from 1001hobbies
Hello,
We understand your frustration regarding this delay and apologize for the lack of communication on this matter.
This stock shortage is partly due to the relocation of our logistics warehouse and we regret it.
We have done our utmost to resolve this issue as quickly as possible and renew our apologies for this incident.
Do not hesitate to contact us for any questions or follow-up on your order.
Best regards,
1001hobbies
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Michel E.
Rating: 1 out of 5
following a purchase from 23/06/2025
I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel
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Response from 1001hobbies
Hello Mr. Escarguel,
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
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Frederic L.
Rating: 2 out of 5
following a purchase from 25/05/2025
Hello, on an order of 5 products, a one-month delay for receipt, while on the site everything was available, 2 out of 5 products do not conform to the order, impossible to reach someone by phone, and I still don't know what to do with the non-conforming products.
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Rob B.
Rating: 2 out of 5
following a purchase from 04/05/2025
Products are great, but delivery took 6 weeks instead of the next day while everything should have been in stock!
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Jose A.
Rating: 4 out of 5
following a purchase from 21/06/2025
A bit long but well packaged
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gérard B.
Rating: 4 out of 5
following a purchase from 14/06/2025
the delivery time between the order and the reception at my place is a bit long...the products being available in stock
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