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Rating: 4 out of 5
ease of ordering speed of delivery
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 4 stars
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Rating: 2 out of 5
Gift-wrapped!!! To be desired Packaging of the model damaged and dusty. I understand that with my 20 € purchase I'm not one of the super customers... But that's really making fun of me.
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Rating: 4 out of 5
a little long but good in the end
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Rating: 4 out of 5
Despite a slight delay in delivery (but not attributable to 1001 maquettes) the product is perfect and conforms to my expectations.
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Rating: 2 out of 5
Heller te20 kit excellent.took 3 weeks ... Heller te20 kit excellent.took 3 weeks to arrive .tracking didnt work..1001 didnt reply to e mails or answer phone..kit only arrived after complaint to pay pal. Glue fell apart on opening..paints and brushes v good packing was excellent... Id have to be persuaded they sorted their customer services to buy again. I was asked for this review same day i had to complain to paypal! Sorry but need to give h. onest review
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Response from 1001hobbies
Dear customer, We apologize for the late answer, we have experienced some issues with the phone. Apparently the delivery with Hermes was somehow delayed by a few days. As a compensation, I am happy to offer you the shipping costs on your next order. Best regards, The 1001Modelkits Team
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Rating: 2 out of 5
Heller te20 kit excellent.took 3 weeks … Heller te20 kit excellent.took 3 weeks to arrive .tracking didnt work..1001 didnt reply to e mails or answer phone..kit only arrived after complaint to pay pal. Glue fell apart on opening..paints and brushes v good packing was excellent... Id have to be persuaded they sorted their customer services to buy again. I was asked for this review same day i had to complain to paypal! Sorry but need to give h. onest review
Response from 1001hobbies
Dear customer, We apologize for the late answer, we have experienced some issues with the phone. Apparently the delivery with Hermes was somehow delayed by a few days. As a compensation, I am happy to offer you the shipping costs on your next order. Best regards, The 1001Modelkits Team
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Rating: 4 out of 5
I had no problems with the order, but for the products either photos or additional documents (such as the notic) are missing.
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Rating: 4 out of 5
Long delivery time
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Rating: 4 out of 5
Pleasant site. The filters are practical. Perhaps a historical filter is missing. For example 1st world war 2nd world war etc...Prices comparable to other online stores. No problem to order, good delivery time and good packaging. Nothing to
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Rating: 4 out of 5
Very good sales site well done no problem particuli
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Rating: 1 out of 5
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
Response from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Rating: 1 out of 5
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
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Response from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Rating: 4 out of 5
Feedback on order progress is particularly appreciatedab
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Rating: 1 out of 5
Well, I am still waiting for them to send me a product that I ordered 5 days ago and that they advertise on their website as 24 hour delivery. If you need it for something urgent I do not recommend the product I do not know what is its quality since I have not received it yet not even the tracking number of the parcel.
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Rating: 2 out of 5
I AM STILL WAITING FOR A REFUND I AM STILL WAITING FOR A REFUND FOR A MODEL CAR THAT I SENT BACK (13/8/17) I DID RECEIVE AN E MAIL THAT WAS IN FRENCH WHICH I COULD NOT UNDERSTAND, AND THE PHONE CALLS THAT I HAVE MADE DID NOT HAVE ANY EFFECT AND CANNOT E MAIL AS THE ADDRESS DOES NOT GET RECOGNISED. THE SERVICE THAT I HAVE RECEIVED DOES NOT MATCH WHAT OTHER PEOPLE HAVE SAID.
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Response from 1001hobbies
Dear customer, The refund should be done by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modekits Team
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Rating: 2 out of 5
Good service, ultra slow delivery The purchase experience was smooth and effortless, buut the product hasn't arrived yet, so points off for that. I would be happy to do another review when my order arrives.
Response from 1001hobbies
Dear customer, Unfortunately we do not have any fast delivery options for shipments to Australia. You should receive your order in a few days. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Rating: 2 out of 5
I AM STILL WAITING FOR A REFUND I AM STILL WAITING FOR A REFUND FOR A MODEL CAR THAT I SENT BACK (13/8/17) I DID RECEIVE AN E MAIL THAT WAS IN FRENCH WHICH I COULD NOT UNDERSTAND, AND THE PHONE CALLS THAT I HAVE MADE DID NOT HAVE ANY EFFECT AND CANNOT E MAIL AS THE ADDRESS DOES NOT GET RECOGNISED. THE SERVICE THAT I HAVE RECEIVED DOES NOT MATCH WHAT OTHER PEOPLE HAVE SAID.
Response from 1001hobbies
Dear customer, The refund should be done by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modekits Team
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Rating: 2 out of 5
Good service, ultra slow delivery The purchase experience was smooth and effortless, buut the product hasn't arrived yet, so points off for that. I would be happy to do another review when my order arrives.
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Response from 1001hobbies
Dear customer, Unfortunately we do not have any fast delivery options for shipments to Australia. You should receive your order in a few days. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Rating: 4 out of 5
Recommended without any problem
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Rating: 1 out of 5
I have been waiting 14 days for my order ref. 111147 and they said the delivery time was between 4 and 6 days. Nobody informs me of anything and I have sent 6 mails constantly complaining. They have a horrible customer service. I have called several times to the phone number provided on the website and no one answers. It is the first and last time I buy here. If tomorrow I have not received the product or any information about it, I am going to denounce them.
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Rating: 1 out of 5
I'll tell you this much: * promotion that vanishes! * model received does not correspond to the one ordered! out of 2 products ordered, that makes a lot of difficulties to use only this vocabulary Cordi
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Rating: 4 out of 5
Despite a recent problem with a product that had to pass inspection, the after-sales service is on hand to find the right solutions.
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Rating: 4 out of 5
I am very satisfied with the model, which was well protected when you sent it to me.
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Rating: 1 out of 5
IN FACT I DO NOT KNOW I HAVE NOT YET RECEIVED MY ORDER IF YOU CAN DO SOMETHING THANK YOU
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Rating: 4 out of 5
As usual large selection of products the delivery was faster .Only note did not arrive the free poster for orders over 3900 euros
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Rating: 4 out of 5
My order was processed quickly and delivered on time.
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Rating: 4 out of 5
Fast delivery RAS concerning the contents of the packing.
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Rating: 4 out of 5
Order conformed to my expectations. Good packaging, no reference errors. But shipping a bit expensive for such a small order.
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Rating: 4 out of 5
Site with many references and a wide choice of products. Slight problems with parcel delivery estimates. Also regrets the price, which is not necessarily competitive with the conc
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Rating: 4 out of 5
satisfied order thank you
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Rating: 4 out of 5
Hello, delivery as planned. One more paint to order but I'm waiting because with the shipping it's expensive the p
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Rating: 4 out of 5
Very satisfied with the products I ordered. Delivery on time and even a little early, which was very convenient for me. A little disappointed though, as I was expecting the poster for a larger order.
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Rating: 4 out of 5
well so far
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Rating: 1 out of 5
Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!
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Response from 1001hobbies
Dear customer, We apologize for the late answer and inconvenience. We contacted our supplier in order to find the best possible solution for this issue. We will get back to you as soon as possible with more information. Best regards, The 1001Modelkits Team
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Rating: 1 out of 5
Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!
Response from 1001hobbies
Dear customer, We apologize for the late answer and inconvenience. We contacted our supplier in order to find the best possible solution for this issue. We will get back to you as soon as possible with more information. Best regards, The 1001Modelkits Team
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Rating: 2 out of 5
Good offer fast service BUT HIGH PRICE LEVEL IN COMPARISON WITH CERTAIN OTHER SITES EXAMPLE: 16 IEME ESCADRON TONY SHOP ...
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Rating: 2 out of 5
Parcel arrived open poorly packaged Crushed box Not great for a
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Rating: 4 out of 5
Model box art had two figures and car Model box art had two figures and car. No indication on-line that there were NO figures with the car. This was VERY disappointing as I purchased the model to obtain the figures, not the car.
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Rating: 1 out of 5
I bought a model airplane Fiseler Storch size 2850mm. But I only received the fuselage. (airframe), the wings, the tail unit and the rudder were not included. A complaint was only answered in English. A return shipment to France easily cost me 150€ Very large package. The package was also incorrectly declared. Had to pay a delivery charge of 60sfr in addition to the ch VAT of 40sfr. My complaint was answered in English. But I ordered in Germany. The whole thing is now costing me 800€ for half a plane, I'll leave the letter as it is and wait for the rest of the delivery. If they iron out the mistake, I'll give them 5 stars. !!!!!
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Rating: 4 out of 5
Model box art had two figures and car Model box art had two figures and car. No indication on-line that there were NO figures with the car. This was VERY disappointing as I purchased the model to obtain the figures, not the car.