Customer reviews of 1001hobbies

i was very surprised about good en fast delivery In 2 weeks time i got my order delivered in good condition here in the Netherlands. Good job, i trust you to order more in future:)

a slight lack of communication which caused a 2 week delay in delivery (for material supposedly in stock) but this improved afterwards and a good commercial reflex because I was able to have free shipping on the following order good site well stocked nice team I will recommend

waiting more than two weeks for a 150 gram parcel is too long

Payment on account would also be nice. Delivery took a while but was absolutely ok. I can recommend 1001 modellbau.

All's well

I ordered a Jeep Wrangler in Nov 16. First I was told that the product was out of stock, even though it was advertised as being in stock on the site. I then received a discount voucher equivalent to the amount of the purchase so that I could order it at a later date. When it was available again, I realized that the coupon was actually worth 0€... :-( After contacting the customer service department, the problem was solved, but I realized that the coupon didn't count towards the shipping costs, i.e. 7€ for a purchase of 22! Not finding it normal to have to pay postage a second time, I receive a second coupon valid for postage this time. I placed another order and received a free figurine. After making the payment, I realized that the figurine had in fact been billed to me! Totally discouraged, I finally accepted the slight surcharge. I finally received my Jeep in

I still have not received my order and I ordered it on 010317, I have not received any news of this or anything like that. I would just ask to be advised or send a mail of the day the package should ll.

Clear plus celery

Does not respect promised delivery times says anything about product availability loses packages. Defects noted twice the first time had to refund me after 15 days of waiting for the order in fact unavailable

Current paints were missing. (Matt black). Otherwise impeccable service.

Quick order to see for loyalty vouchers?

Good value for money but delivery times not respected

For a month and a half now, I've been promised a refund because the items I ordered were not in stock. The company has already been reported to the Paris DDPP for similar problems. Who should I contact? Who's calling the shots in this company? Who is capable of making a simple transfer to an account that has been given over and over again? What is to be done with the word given by members of the company? Shouldn't non-repayment of the sum paid be considered theft? WHO IS GOING TO TAKE RESPONSIBILITY AND MAKE THIS TRANSFER AS IT SHOULD BE MADE? Company not serial""Hello I'm following up this matter with my manager today. Unfortunately, I don't handle refunds directly. I will keep you informed. Yours faithfully ...And 4 more days to go!

For my part I am very disappointed with 1001 Maquettes the delivery time is too long.the chosen products are not always available.order placed on 210217 we are on 130317 still NOTHING.I even thought for a long time that it was a fraudulent site.I strongly advise against it.

Rubbish 14 days and no information as to where parcel is!

Rubbish 14 days and no information as to where parcel is!

The package is properly protected. The delivery time is respected. I recommend this company for purchases.

Good site with many articles and well organized.

Good service

box a little crushed in the packaging but fortunately no damage on opening delay

many choices . fast shipping

I am very dissatisfied. For a payment on 19.02 and a parcel announced on my account as dispatched on 28.02 (it's not those 8 days that I have a problem with) on 09.03 I still have nothing, not even a tracking number. I've had no reply to my two e-mails. Finally this morning I reach ""customer service"" through the chat which tells me that they will ""investigate"" and send me an e-mail but still nothing. Delivery times are not respected at all and they don't seem to care. In the meantime, my son's birthday went well. And to think I was planning other orders. Very dissatisfied. Update on 22.03.20""1001 Maquette"" sent me another order (the first was""lost"") with a commercial gesture: a few more colors. This second order reached me very quickly (yesterday) and the contents are in order. So I've raised my rating from 2 stars to 4 stars. Conclusion: I'm going to try an order again in the next few weeks and months, hoping it goes well from the start.

Very satisfied with the quality of the product and the speed of delivery.

Propellers arrived on time all ok.

easy to order and well received

VERY CONTENT

Fast delivery within 5 days Large choice of models and brands.

The second delivery went without a hitch and arrived here undamaged. Everything was in order. I will place further orders. There are some models here that are no longer available elsewhere. I wish the whole 1001 Modellbau team continued success and good business. With kind regards Bernhard Kasperek

since 21012017 I made an order today 06032017 I'm still waiting!!! um mail of February 15 informs me a delay due to a supplier error and that in three days I would be delivered several emails thereafter remained unanswered today a phone call from my incentive M.Guillaume apologizes again and tells me he had just relaunched the missing item at the supplier I have doubts about the seriousness of this site ... I will come on the continuation of this case. Ps the bank transfer of 81.86 € has been made

2 months delivery time for two different orders Neither done nor done

Items received as ordered, very fast delivery. However, I am waiting for a refund of 1.79€ which was overcharged during the credit card transaction. 1001 maquettes has promised to reimburse me. I reach

the parcel arrived early on the 22nd even though i had been informed that it would arrive on the 24th which is a good thing. the contents are exactly what i ordered and arrived well packaged and in good condition. Thank you, I would definitely recommend

For my first order with you .....very disappointed..... because to date I still have not received my order...very important to respect commitments....in the future I will go to another

As a newcomer to model making, I was quickly contacted by e-mail by an advisor who offered me his services and then directed me to what I was looking for. Welcome offer, fast delivery. I'm satisfied to date. The model is not for me, so I'm waiting for the r

my order was made and paid for + 1 week and no news your telephone contact told me that it was perhaps a problem of provider of sending all without knowing anything of the follow-up !!!! for a 1st with you it is not engaging for the continuation .......

Product conforms to the order and the delivery time was respected. I appreciated the message informing me of availability at the collection point, which is becoming more widespread. On the other hand, which explains the low overall score, the packaging is particularly defective: fragile cardboard, leading to partial crushing of the parcel, closing of the parcel with unprofessional green adhesive tape not suitable for long-distance transport, leaving access to the i

Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up until that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.

Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up to that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.

Maybe improve the shipping time if it says it takes 24h make it really take that long and not about a week. Otherwise good service and recomendab

delivery time too long and explanations of delivery times anything but clear: order validation time + delivery time expressed in working days + delivery time. In the end, an order placed on 82 was delivered on 202. By the way, I ordered a Humbrol (HU033) enamel paint and received an acrylic paint.