Customer reviews of 1001hobbies

order received on time and compliant with no bad surprises

Ordered two models and one set of decals shipping by DHL courier with surcharge of 12€ approx. Of the two models ordered only one arrives of the other only the decals the shipment instead of express courier is made by regular mail. Absent customer service they do not answer emails nor the phone they are absolutely not customer oriented.

Minor faults on the model, especially the bearings, but smooth delivery

very good arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie

very good arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie

Order placed on 170516 Payment made on 1805 Still not received on 0306 After several messages where I left my phone number I still have no answer.FIRST to sell and send advertising reactivated to cash but champion in all categories at the level of non-tracking of the customers THE CUSTOMER IS MOCKED.This will be my last order because I do not like to be scammed.CITE A BANNIR ET A FUIR

I purchased a Nobler ARF but due to insufficient packaging it arrived with a crushed wing.

Very average customer service by phone...late delivery and no respect for invoice requests when it's a gift.

For the moment, I'm storing the models I'll be making later. In my experience, assembly diagrams are not always very clear, and parts are missing from the various racks. Finally, a French manual would be a great help.

Very bad experience

First experience on this site and nothing to say, I am completely satisfied with the processing of the order and the condition of the products.

I am deeply disappointed this is an abuse. it was in the section of miniatures of airplanes and at no time it was informed that it was a sticker. THE PRICE OF THE PRODUCT RECEIVED IS EXORBITANT.

I ordered the product that was available on date 1105. They write me on date 2405 that the purchased product was precisely sent on 2405 i.e. well 14 days after my order!!!! I receive on date 2505 (today) a message from DHL telling me that my product will be delivered on 3005!!!!!!!!! Very bad service! i will never buy from this site again

Not disappointed by the quality of the Autoart product but by the delivery time: scale model ordered on 90516 received on 200516 for an announced delivery time of 5 to 7 days. And I didn't even receive a notice telling me that the parcel had arrived on the 20th. I found out myself on the 21st.

Very timely and accurate service

As I did not receive the parcel in due time (my grandson's birthday) I sent a reminder which was not answered. However, the debit from my account was not delayed at all Customer

Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.

Unacceptable I have not received shipment especially with how expensive it is to ship.

Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.

Excellent products but slow delivery. The products were exactly as described but delivery was rather slow compared with other suppliers.

Excellent products but slow delivery. The products were exactly as described but delivery was rather slow compared with other suppliers.

no problem with the very professional store. But the post office as always...!

So to get an answer from their so-called reactive customer service, you really have to be lucky, then the e-mails you receive are very badly done (see link imgur(dot)comyuJPPNw) and finally the product you receive is in an almost unacceptable state (dusty and broken box!!) I'm very disappointed, I'll never go through 1001maquettes again... Ah finally, the site is not at all secure: customer passwords are""clear"" and are not""hashÃ"" this is really not worthy of an e-commerce site in 2016!

I ordered and paid for a modeling item after 16 days I still have not received

Good supplier sends care and respect of deadlines

Hello I am satisfied with the products delivered and the short delivery times. I would be happy to recommend them to potential buyers. T

On April 04, 2016 I ordered a plate of decals for which "1001 Maquettes" first indicated a delivery between 12 and 1404 by letter as the product requested was not in stock. On 2104 I was finally informed that it would be sent by "priority letter" and a colieco was finally sent with delivery within 5 to 7 days. As of today, May 09, 2016, I still haven't received anything.... My reminders from 2904 have never been answered, and neither have today's reminders from 0905! The "reactive" customer service is absent on every call. The e-mail is unapproachable because I didn't put in the right password, even though I used it to log in to my personal 1001 Maquettes account! The chat is useless. We meow but never get an echo! The "connection" for sending messages directly to their site is a bottomless pit from which nothing ever emerges, but they promise to reply to your truncated return e-mail address! La Poste lco which was provided to me the latter not having had to enter the postal network ..... Bravo 1001 Maquettes for all this accumulation of non-standard performance that prevents us from contacting you effectively and waiting to receive the products without x weeks of delay!!!! I sent a CD for 1.60 EUR in priority mail received in less than 24h For 3.99 EUR of postal charges 1001 Maquettes could have the delicacy to send in letter even green when there is already delay existing.... WHEN WILL THE PLATE BE DELIVERED

In my order, a model included paint pots, one of which was leaking ... the result is obviously visible, the box containing the pots being transparent. Alas, not sending a faulty product is obviously not an objective. It's all the more annoying because it's impossible to make a simple complaint via your order history in my account.

since i ordered the 26042016 and received this parcel on 7052016 the parcel has travelled smoothly from amiens (normandy) to pont sur yonne (burgundy). thank you very much.

order received quickly but the product received is not the product ordered

I have not yet received my order

Request for information person does not answer. so bad communicatio

The product I ordered on April 25th was supposedly dispatched on the 27th! To date (May 5th) I still haven't received anything! After contacting the service department, I was advised to wait for the product to arrive.

very rich in products and unique in decl

Waiting three weeks after my order and still nothing at home I find that unacceptable. I will never recommend this site again !!!!

Parcel arrived at the relay point but in poor condition (packaging tape unstuck and parcel half-opened).

This site is one of the ten or so model maker websites I've ordered from. I'm satisfied, even if I found the delivery times a little long on my last order, which justified my rating of 4 stars rather than 5. On the other hand, I was pleased to be able to order a product which is rather difficult to find (Tamiya X20 enamel thinner in 250 ml). It was unavailable, but the alert system worked very well (e-mail alert as soon as the product was available again). The Oupsmodel site offers the same type of service.

1st order and delivery not conform to order!!! Birthday of my son missed

We have not yet received the purchase and it has been more than 15 days so I will not be able to make the evaluation until we receive the delivery if it arrives. For the moment to say that we are disappointed and skeptical. it was the gift for my son and he is every day asking when and if it arrives.

Great, except... Though there was a bit of a delay between when I ordered and when my item shipped, once it was on its way, it got from France to California in under 2 days. I didn't like how the shipper (DHL) sent me updates saying a signature MAY be required. Either it is or it isn't, and I made arrangements to be here when delivery was promised, only to have it show up the next day when I was at work, necessitating my having to pick up my package from the post office. Otherwise my item was perfect, securely packed.