Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Game damaged, ordering system a bit weird with products available but available. I don't think I'd recommend this place. Having said that, because not everything is black and white, good customer service was reactive in sending me part of my order (even though it was damaged).
Translated reviews
Response from 1001hobbies
Hello,
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
A
Alain B.
Rating: 4 out of 5
following a purchase from 07/03/2025
It's a shame to add a self-adhesive label to the paint cans, because you can't see the original reference number. I'm sure it's a translation obligation, but it's written so small that it's illegible. So it's useless.
Translated reviews
T
THIERRY G.
Rating: 2 out of 5
following a purchase from 28/02/2025
Delivery time MUCH TOO LONG.
Translated reviews
Response from 1001hobbies
Hello,
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
S
Sergio M.
Rating: 4 out of 5
following a purchase from 22/02/2025
Beautiful
Translated reviews
G
Gabriele R.
Rating: 1 out of 5
following a purchase from 03/03/2025
Unacceptable, I purchased and after 180 days I still haven't received everything, I've never found anything so bad... I will never buy from you again, you still owe me money and purchases... big problems and I'm closing here because I can't take it anymore with you.
Translated reviews
Response from 1001hobbies
Good morning Sir, at the time of the order placed on 11/12/2024 at 17:47, you ordered four products, one of which had a longer delivery time. To avoid delaying the entire order, we decided to split it into two shipments. The first part, containing the immediately available products, was delivered on 24/02/2025, according to the courier's tracking information. The following two products - Greek Cavalry figures SPECIAL IMPORT OF LONG DISCONTINUED FIGURES ORIGINALLY MADE BY ATLANTIC - were delivered on 11/03/2025. The courier also sent us proof of delivery confirming receipt of the package on that date. We apologize for the inconvenience and remain at your disposal for any further information. Best regards, 1001hobbies
A
Aurélien P.
Rating: 1 out of 5
following a purchase from 08/02/2025
Long delivery with only one parcel out of the 2 ordered. What's more, the cardboard box was damaged, as was the box containing my product. By way of compensation, I only received a €5 discount code, which means I have to place another order with you in order to benefit from it! This is not at all commercial in my eyes...
Translated reviews
Response from 1001hobbies
Good morning, sir,
We apologize for the inconvenience.
We would like to remind you that we have split your order at no extra cost for both Funko Pop. With regard to your request for an additional commercial gesture, we would like to point out that, unfortunately, shipping costs are not free of charge.
We hope that this explanation will provide you with more clarity, and remain at your disposal should you have any further questions.
Yours faithfully
1001hobbies
J
jerome J.
Rating: 1 out of 5
following a purchase from 06/02/2025
1 month to receive my order and moreover I received 8 pots of paint on the 9 ordered I really do not recommend very bad experience
Translated reviews
Response from 1001hobbies
Hello,
We regret this error and apologize sincerely.
It seems that you did not receive the information email concerning your order. Indeed, we had informed you that this product had not been delivered in the supplier order. We then offered you a refund for this product or the creation of a credit note.
As we received no response from you, we created a credit note valid for one year, which you can find in your customer area.
We apologize again for this incident.
1001HOBBIES
A
Alexandre B.
Rating: 4 out of 5
following a purchase from 18/02/2025
I had to wait on my order because it was not complete. Yet on the website it was described as available. In general I am satisfied with 1001 hobbies and will continue to shop with you. We just need to update the stock.
Translated reviews
J
Jose Luis D.
Rating: 4 out of 5
following a purchase from 10/02/2025
All good
Translated reviews
G
GEROME M.
Rating: 1 out of 5
following a purchase from 08/02/2025
INCOMPLETE MODEL MISSING PARTS BOX SEEMS TO HAVE BEEN OPENED BEFORE SHIPMENT
Translated reviews
Response from 1001hobbies
Hello,
We apologize for the inconvenience.
Customer service has sent you an e-mail to suggest a solution. Once again, we would like to respond favorably and commercially to this dispute.
Yours faithfully
1001hobbies
M
Marc Constantin S.
Rating: 4 out of 5
following a purchase from 13/02/2025
Very satisfied. Although it was my first order, I was provided with answers to my questions by customer service during the delivery period. My fears that there might be problems with my bank transfer (without Paypal) to a French bank did not materialize. The delivery (delivery tracking) and the goods (condition) arrived without any problems.
Translated reviews
B
Bruno D.
Rating: 1 out of 5
following a purchase from 23/01/2025
Abnormally long lead times of several weeks Unplayable soap Missing products
Translated reviews
Response from 1001hobbies
njour Monsieur,
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that this product was not delivered to us by our supplier. In accordance with our company's procedures, we have simply withdrawn this product from your order (a refund request is in progress for this product).
We're very sorry that you didn't take customer service's action into account. Customer service is now available from 10am to 1pm and from 2pm to 5pm. Following a computer problem, we encountered problems with our switchboard, preventing our customers from contacting us.
We apologize for any inconvenience.
Yours faithfully
1001 Hobbies Customer Service.
J
Jean Pierre F.
Rating: 4 out of 5
following a purchase from 10/01/2025
Dommage que l'on et pas prévenue du tant d'attente des commandes car pour ma part celà fait 2 mois que j'avais commandé et cela a été très long 🤔🤔sans cela se que j'ai commandé et conforme a mais attente mercii 😉😉
Translated reviews
G
gael L.
Rating: 2 out of 5
following a purchase from 15/12/2024
Unfortunately the order was incomplete. However, as I have never had any other ordering problems with your company, I will always order from your site if I need to.
Translated reviews
Response from 1001hobbies
onjour Monsieur,
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that these products were not delivered to us by our supplier. In accordance with our company's procedure, we have therefore withdrawn these products from your order (a request for reimbursement is in progress for these items).
We would like to thank you for your confidence in us.
We apologize once again.
Yours faithfully
1001 Hobbies customer service.
B
Bernard C.
Rating: 1 out of 5
following a purchase from 22/02/2025
More than slow! An item to put in an envelope: 15 days! Pathetic! They don't realize that this trinket is needed to move a model forward, so we make another one: not from them......
Translated reviews
Response from 1001hobbies
Good afternoon, sir,
We apologize for the delay. However, we would like to remind you that this product is an item with a long shipping time, i.e. between 2 and 4 weeks, as specified on the product sheet as well as in your order confirmation.
We regret that this information has not been taken into account.
We apologize again for the delay.
Sincerely
1001hobbies
P
Pierre W.
Rating: 1 out of 5
following a purchase from 26/02/2025
Delivery took a long time and the figurine is not worth that amount. Too bad!
Translated reviews
Response from 1001hobbies
Hello, We regret your opinion and apologize for this incident. The delay you noticed corresponds to the restocking time with our supplier. As soon as we received the product, we shipped it in accordance with our contractual obligations. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
L
Louis J.
Rating: 1 out of 5
following a purchase from 25/02/2025
Postage 30 euros, customs 22.95 CHF. No wonder China is flooding the market. Free postage and customs. Your service is good, but collaboration is impossible.
Translated reviews
Response from 1001hobbies
Hello,
Thank you for sharing your opinion. We understand your frustration regarding shipping and customs fees. Indeed, these fees are beyond our control and are largely related to international regulations. We strive to offer competitive rates, but unfortunately these fees can sometimes make the experience more expensive, especially for international shipments.
We appreciate your feedback and look forward to providing you with a more pleasant experience in the future. Please do not hesitate to contact us if you have any questions or specific requests.
Best regards,
The 1001Hobbies team
V
Vicente S.
Rating: 4 out of 5
following a purchase from 25/02/2025
The first order arrived safely
Translated reviews
V
Vittorio A.
Rating: 4 out of 5
following a purchase from 05/03/2025
Good
Translated reviews
F
FELIX C.
Rating: 4 out of 5
following a purchase from 04/03/2025
Received the three orders placed, one, the large model, came unsealed I do not know if it is complete is a gift and tell me and the set of dolls came with loose istrucciones and support frame party if it does not affect the figures, but is bad and sloppy, not warned
Translated reviews
A
Alberto C.
Rating: 4 out of 5
following a purchase from 28/02/2025
Good prices and fast delivery
Translated reviews
R
Roman P.
Rating: 1 out of 5
following a purchase from 08/02/2025
The model is fine. The paint set is bad (some jars are half empty and dry, others are filled with too much water). Delivery time is very bad (1 month wait).
Translated reviews
Response from 1001hobbies
Good morning, We regret your comment and apologize for the inconveniences caused. We invite you to contact our customer service as soon as possible so that we can find a suitable solution to your situation together. We remain at your disposal. Sincerely, The 1001Hobbies team
X
Xavier M.
Rating: 4 out of 5
following a purchase from 02/03/2025
Delay a bit lo g
Translated reviews
J
José Luis I.
Rating: 1 out of 5
following a purchase from 08/01/2025
Delay of 2 months in the shipment of 6 products, 1 is incorrect and 2 others are missing for shipment. A real failure on their part and I am also not satisfied that the products sold to me at the beginning of January are now asking me to place another order to replace them with others. I am not satisfied with this solution. I want a refund for the money paid for the products not received and also for the incorrect order received.
Translated reviews
Response from 1001hobbies
Good morning, We sincerely regret this incident and apologize for the inconvenience caused. When placing your order, you selected 6 products, 3 of which had a long delivery time and needed to be ordered from our supplier in England. Due to these ordering times, your order remained blocked until it was 100% complete. To accommodate you, we unlocked the order and shipped the 4 available products. At your request, 2 undelivered products were refunded. Additionally, as soon as you informed us that the received product was not suitable for you, we immediately organized its return and proceeded with your refund as soon as possible. We hope this solution meets your expectations and we remain at your disposal for any further questions. Sincerely, 1001hobbies
D
DENIS P.
Rating: 4 out of 5
following a purchase from 03/03/2025
Fast and compliant
Translated reviews
A
Ambrosio Jesus M.
Rating: 4 out of 5
following a purchase from 22/02/2025
All ok
Translated reviews
C
Christine T.
Rating: 4 out of 5
following a purchase from 28/02/2025
Perfect, order was fast
Translated reviews
J
jean françois C.
Rating: 4 out of 5
following a purchase from 02/03/2025
Different delivery method for 2 identical orders. Registered letter more interesting than CHRONOPOST.
Translated reviews
E
Eric B.
Rating: 4 out of 5
following a purchase from 18/02/2025
Serisszeri3
Translated reviews
D
Daniel D.
Rating: 2 out of 5
following a purchase from 17/02/2025
The product was marked "available" when I ordered it ... but I waited 15 days before receiving it. A misleading and regrettable statement
Translated reviews
Response from 1001hobbies
Hello,
We apologize for the delay in processing your request. We would like to draw your attention to two important points on our website:
Products indicated as "available" are currently on order with our suppliers for our customers.
Products marked "available for dispatch today" are in stock in our logistics warehouse, and are dispatched within three days.
We regret that the distinction between these two statuses was not clear to you.
Thank you for your understanding.
Yours faithfully
The 1001Hobbies team
J
Juan José P.
Rating: 4 out of 5
following a purchase from 10/02/2025
Very good and at a good price, but I had to wait a long time for delivery.
Translated reviews
G
Guido S.
Rating: 1 out of 5
following a purchase from 13/01/2025
Ordered and delivery took 3 weeks longer than the indicator delivery date .
Translated reviews
J
Jan S.
Rating: 4 out of 5
following a purchase from 27/01/2025
Clear
Translated reviews
Response from 1001hobbies
Thanks for your comment! We're glad you found the site uncluttered. Hopefully you will come back to us soon!
E
Eric P.
Rating: 4 out of 5
following a purchase from 27/01/2025
HI VOUS ME METTEZ DES POINTS POUR 14.99 E VOUS LIVREZ BEAUCOUP TROP TARD A EBAY J'AI MES COLIS 3 A 4 JOURS SINON VOUS AVEZ BEAUCOUP DE CHOIX MERCI
Translated reviews
Response from 1001hobbies
Hello, thank you for your feedback! We're delighted that you like our choice of products. Regarding delivery, we understand your frustration and are doing our best to reduce delays.
W
Willem P.
Rating: 1 out of 5
following a purchase from 17/01/2025
Delivery not in order!!! We are still missing part of our order. Request for correct invoice remains unanswered.
Translated reviews
L
Laurent A.
Rating: 1 out of 5
following a purchase from 30/08/2024
I returned my order on January 31st, 1001hobbies received it on February 5th - more than 20 days ago - and I'm still waiting for my refund... No reply to my e-mails, little or no responsiveness from customer service, no communication...
To be avoided!
Translated reviews
Response from 1001hobbies
Hello Sir, We regret this incident and sincerely apologize. We would like to inform you that we have received your return and are still waiting for your bank details, as mentioned in our e-mail of February 17 at 10:41. Indeed, after 6 months, credit card details are cancelled by our computer systems for security reasons. As soon as we receive this information, we will proceed with the refund of your order. Best regards, 1001hobbies
C
Carles P.
Rating: 4 out of 5
following a purchase from 23/01/2025
A more forceful description of the product is missing; especially in new products.
Translated reviews
Response from 1001hobbies
Thank you for your comment. We take your suggestion into consideration and we will work on providing more detailed descriptions, especially for new products. We really appreciate your feedback and hope your next experience will be even better. have a great day!
Z
zacharie James iris gaeaf G.
Rating: 4 out of 5
following a purchase from 16/11/2024
A bit pricey for a HG but it was a kit that was hard to find, and I appreciate them being able to supply it.
Response from 1001hobbies
Thank you for your feedback! We understand that some items can be priced higher, especially when they're hard to find, and we’re glad we could provide you with the kit you needed. We appreciate your support and hope to assist you again soon!
J
JEAN FRANCOIS M.
Rating: 4 out of 5
following a purchase from 13/01/2025
TOTALLY SATISFIED WITH THE SERVICE (parcel tracking, secure payment...).
Translated reviews
Response from 1001hobbies
Thank you for your positive feedback! We are delighted that you are satisfied with our parcel tracking and secure payment system. See you soon for your next order!
G
guinchard J.
Rating: 1 out of 5
following a purchase from 30/01/2025
check your stock before putting it up for sale
Translated reviews
Response from 1001hobbies
Mr. Guinchard, We regret this inconvenience and apologize for the delay in processing your order. We would like to emphasize two important concepts on our site: Products available: These items are in stock with our supplier and are the subject of a special order for you. Products "available - dispatched today": This means that the products are in stock in our logistics warehouse and can be dispatched within 2 to 3 days. Please do not hesitate to contact us if you have any questions. Best regards, 1001hobbies
We use cookies for audience measurement and improving user experience.
English 