Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I am satisfied with my order, except that it was not delivered to the place defined but as it is Chronopost that delivered it does not even surprise me, they do what they want.
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We're delighted that you're happy with your order, but we're sorry about the delivery problem. Unfortunately, some carriers can sometimes change the drop-off point. Please contact us at [email protected] if this happens again, and we'll see what we can do to improve the experience.
N
Norman J.
Rating: 4 out of 5
following a purchase from 28/01/2025
Purchasing and paying for the item was very easy but the delivery was slow as it is shipped from France and it was held up in US customs for about a week.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
A
Alex A.
Rating: 2 out of 5
following a purchase from 09/02/2025
Delivery was pick up at point far away with digital bro problems there pay for delivery fee?
Translated reviews
'
'Chin' M.
Rating: 1 out of 5
following a purchase from 21/10/2024
I placed an order at the end of October for 3 gunpla, one available immediately, another had just been announced as being back in stock, and the last one was on pre-order, with an estimated delivery date of November. 2 weeks later, just after the withdrawal period, the deadlines were changed, nothing was in stock, everything was postponed to December and January. I'm told to be patient, that one of the models is a very popular product and that if I cancel I lose out, and that in any case, no refund is possible because the right of withdrawal is obsolete. I have to be patient, it's a Christmas present, almost 300€ that I couldn't offer. In mid-December, the deadlines were extended again to the end of January and the end of March. I contact the company at the end of January to ask them to send me a separate shipment, which I would pay for if necessary, as soon as each model is available (I remind you that 2 of them were available in October 2024), as there has been no change in the delivery dates, but they tell me that no, they won't be available. I have no communication on my order tracking, I go on the site, the delivery dates are now for the end of July 2025. As a contractor myself with orders for equipment and supplies abroad, I still wonder about the seriousness of this company and their online stock management, in addition to significant price differences when 2 identical products are sold in their shop with sometimes 15€ difference for the same product, and an evasive customer service that wants to show you that you are not in your rights.
In the meantime, I've been robbed of 300€, a disappointed relative who doesn't understand my apology for his Christmas present and thinks I'm blatantly lying to him so as not to give him anything, and a lot of stress caused by this situation. I'm beginning to think I'll never see the color of these gunpla.
Translated reviews
Response from 1001hobbies
Hello Sir, We sincerely regret this incident and apologize for the situation. We would like to point out that the product MG 1/100 FREEDOM GUNDAM Ver.2.0 - Shipped within 1 week was indeed available from our supplier. However, we unfortunately took position too late to expect delivery within this timeframe. The product is now available for pre-order, with a new release date of March 28, 2025. The other two products, Gundam Gunpla MG 1/100 Providence Gundam and Gundam Gunpla NG 1/100 15 Akatsuki Gundam, were on pre-order, as clearly indicated on our website. Please note that pre-order release dates are subject to change without notice by the manufacturer. In accordance with our terms and conditions and the information on pre-orders, cancellation is possible, but will incur a cancellation fee of 25%. However, we study each case individually and are fully aware of the importance of the quality of service we wish to offer our customers. Regarding the order split request, we offer this option at no extra charge for orders like yours. We understand our customers' impatience and do our best to offer maximum service. As far as price differences are concerned, we match the prices of our various suppliers. We work with more than 50 suppliers to offer a wide range of references and to satisfy our customers to the best of our ability. If you wish to cancel your order, simply send an e-mail to our customer service department. We will get back to you within 48 hours. We thank you for your understanding and remain at your disposal for any further questions. Best regards, 1001hobbies
H
Hans W.
Rating: 2 out of 5
following a purchase from 05/01/2025
2 stars for delivery time. A package from China goes even faster. Too late for a birthday.
Translated reviews
M
Maciej S.
Rating: 2 out of 5
following a purchase from 12/02/2025
7 days to send products that are "available" or "sent in 24h" is not cool. And it's not the first time, unfortunately.
Translated reviews
Response from 1001hobbies
Hello, We apologize for the delay in processing your order. In fact, all the products in your order were in "available, shipped today" status, with the exception of the M5A1 with 4 figures, which was available but needed to be ordered from our supplier. The delay you noted therefore corresponds to the delivery time between our supplier and our logistics depot. We would also like to remind you that there are two concepts to take into account on our site: "Product available": means that the item is referenced on our site but must be ordered from our supplier. "Product available, dispatched today": means that the item is in stock in our logistics warehouse and can be dispatched within 3 days. We apologize for any confusion and remain at your disposal for any further information. Sincerely, 1001hobbies
R
Rodrigue D.
Rating: 2 out of 5
following a purchase from 27/12/2024
Part of my order is missing
Translated reviews
Response from 1001hobbies
Hello, We regret this notice and apologize for this incident. We would like to inform you that we have encountered a stock problem concerning the reference: World War 2 German Sailor Figurines. As a result, your order has been dispatched without this product, and a refund is being processed for it. We would like to sincerely apologize for this situation and ask you to accept our most sincere apologies. Sincerely, 1001hobbies.
S
Siep D.
Rating: 2 out of 5
following a purchase from 17/01/2025
The 1001hobbies online store is good, they have many products at low prices and you get them quickly. But I filed a complaint about some products but never got a reply, which disappointed me. So I won't order such products from 1001 hobbies anymore.
Translated reviews
J
J. V.
Rating: 4 out of 5
following a purchase from 08/02/2025
Good. Shipping in own customized packaging.
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
T
TURGUT B.
Rating: 4 out of 5
following a purchase from 28/01/2025
deilvery little longer
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
D
david O.
Rating: 2 out of 5
following a purchase from 30/12/2024
The order was received. One month later
Translated reviews
D
David P.
Rating: 1 out of 5
following a purchase from 28/01/2025
I have received only one of the two products that they say came in the same box. I have been trying to contact them all morning and they hang up on me.
Translated reviews
B
Bernard H.
Rating: 4 out of 5
following a purchase from 01/02/2025
Everything went well.
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
J
Jean B.
Rating: 4 out of 5
following a purchase from 23/01/2025
Figures are good. Delivery took a relatively long time
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Angelo I.
Rating: 4 out of 5
following a purchase from 14/01/2025
The models ordered are outstanding,. You can find models that are almost unobtainable. My only note,which makes one very unhappy, is to report on the product sheet that it is available. Instead with my second purchasing experience I have found that the models have to request them from the suppliers and the time is very long. I would like to add that today there are online sellers(see Amazon) where the delivery times are very fast.I understand that you have adopted a sales policy aimed at saving money for logistical facilities, but it would be much better to indicate this clearly before payment. Anyway it is a reliable and well-stocked site, thank you.
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
F
francois C.
Rating: 4 out of 5
following a purchase from 25/12/2024
Package conforms to order. Ordered in a very busy period, arrived after about 15 days.
Translated reviews
Response from 1001hobbies
Thank you for your return! We're delighted that your parcel is as ordered, and thank you for your patience during this busy period. See you soon for a new order!
M
marc B.
Rating: 4 out of 5
following a purchase from 02/01/2025
Dommage que ce n'est pas en français tu dois amuser pour traduire
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We understand that the lack of French instructions can be an inconvenience. We take note of your comment and will do our best to improve this in the future. If you need any help with translation, please don't hesitate to contact us!
F
Felix S.
Rating: 2 out of 5
following a purchase from 04/02/2025
Delivery dates not as specified. No information on enlargement or new delivery date.
Translated reviews
Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
J
JOREN B.
Rating: 4 out of 5
following a purchase from 04/02/2025
Fast delivery. The packaging could be better though. The top was already half loose and I could just see the gundam box lying around.
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
S
Stefano H.
Rating: 4 out of 5
following a purchase from 05/02/2025
It is good however sometimes they take a while to ship to Italy, they have a lot of stuff in preorder
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
A
André B.
Rating: 4 out of 5
following a purchase from 18/01/2025
Delivery takes a bit long (around 8 weeks)but everything arrived well.
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
N
Nicolas P.
Rating: 1 out of 5
following a purchase from 10/02/2025
Delivery within 1 week, however, I deplore the incompatibility of the lower and upper triangle brackets with my T2M Pirate XT-C Buggy, even though the website indicated compatibility.
Translated reviews
P
Pierre G.
Rating: 4 out of 5
following a purchase from 22/01/2025
The order was delayed, but at all times I was kept well informed of its progress, right up to the final delivery.
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
C
Carsten C.
Rating: 2 out of 5
following a purchase from 11/12/2024
The delivery reached us two months after the announced date!
Translated reviews
Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
M
Marco G.
Rating: 1 out of 5
following a purchase from 31/01/2025
I ordered 3 items listed as available and with delivery in a week, but once ordered, some were listed as to be ordered from the supplier. As a result, the order was delivered 2 weeks late. Having also paid a little more than other vendors who listed the items as unavailable, this annoyed me. There will be no further orders from this site
Translated reviews
Response from 1001hobbies
Hello, We apologize for the inconvenience. We would like to remind you that you placed an order for several items on our site. Some of these items were available and others were available for shipment today. Available means that these items must be ordered specifically for you from our supplier. Available, shipping today means that these products are in stock at our logistics depot in Isère and can be shipped immediately. We hope you understand that your order is shipped in full when all items are ready. Please do not hesitate to contact us if you have any other questions. Best regards, 1001hobbies
P
Pierre-Jean F.
Rating: 4 out of 5
following a purchase from 30/12/2024
Long delivery, no doubt due to the holidays ...
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
P
Philippe D.
Rating: 4 out of 5
following a purchase from 22/12/2024
Delivery arrived mid-February, and conformed to our order placed at the end of December.
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
A
AJ V.
Rating: 2 out of 5
following a purchase from 08/01/2025
When you don't need the order right away, it's okay. It does take a tremendously long time for everything to arrive. Be patient.
Translated reviews
F
Frank Rolf S.
Rating: 4 out of 5
following a purchase from 22/01/2025
Unfortunately the delivery took a very long time! Apparently the goods are not ordered until you have ordered them yourself. I think that's a shame. But the goods seem to be OK.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
V
Vincent A.
Rating: 2 out of 5
following a purchase from 08/02/2025
An item did not arrive complete. After complaining by e-mail, I received a reply that my request would be processed, but still no solution...
Translated reviews
G
Guy L.
Rating: 2 out of 5
following a purchase from 16/12/2024
So when we do not have the items in stock they do not mark that they are in stock Result 2 months to have my complete order is not normal.
Translated reviews
S
serge R.
Rating: 4 out of 5
following a purchase from 07/02/2025
Good, nothing to complain about. Would recommend.
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
J
Jacky L.
Rating: 4 out of 5
following a purchase from 05/02/2025
Problem with broken Tamiya glue cap, strong smell in the package
Translated reviews
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
V
Vincent L.
Rating: 1 out of 5
following a purchase from 03/01/2025
Order received almost 1 month after ordering.
Translated reviews
P
pierre V.
Rating: 4 out of 5
following a purchase from 09/01/2025
nothing to complain about
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
O
Olivier Q.
Rating: 4 out of 5
following a purchase from 18/01/2025
completely satisfied with my purchase, just disappointed to have had to wait a month for a product that was supposed to be available immediately within 24 hours.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
I
Iris G.
Rating: 4 out of 5
following a purchase from 06/01/2025
Clearly arranged, many manufacturers, car brands
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Arjen S.
Rating: 4 out of 5
following a purchase from 19/01/2025
Am very satisfied
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
T
Thierry D.
Rating: 2 out of 5
following a purchase from 09/01/2025
No decal sheets in the box. Despite my calls and messages, no news of a shipment of the missing plate, an exchange or a return. I'm furious.
Translated reviews
B
bernard H.
Rating: 2 out of 5
following a purchase from 01/02/2025
Very small plate does not correspond to the description Disappointed
Translated reviews
Response from 1001hobbies
Hello, We're sorry to hear about your experience. We invite you to contact our customer service department by e-mail at [email protected]. Our team will be happy to assist you. Best regards,
We use cookies for audience measurement and improving user experience.
English 