Customer reviews of 1001hobbies

I have not received my package.

All in order

I ordered a Boeing 747 1/72, paid by credit card, and then the following happens: I receive a written credit for the amount (about 640,-€), when investigating on the website I read that 1001Hobbies has canceled the order. In response to my comment that I want the goods or my money back and no voucher, I receive an answer: "We are proud to increase your voucher to 577,-€ and it is valid for 5 years." Again, I disagree: goods or money back... then I receive an email saying they found my order and sent it: something for 10,-€. Again, I object: B 747 1/72 or money back, then finally I receive an email saying they found the product and sent it. The B 747 also arrived (great kit)... but in the meantime it is offered for 40,-€ cheaper. Result: If you have nerves like steel cables, then dare to order from 1001Hobbies. They offer a great range. If you have weak nerves, be careful.

R

Order not arrived on time, customer service seems non-existent. Super bad service. Would not recommend.

The things I ordered were acceptable, but my time and my privacy are very important to me - I did NOT need to have unsolicited emails sent to me and I am very angry about this because I did NOT "subscribe" to any marketing and this company should obey both the GDPR laws as well as the UK's Data Protection Act.

Package received late. Moreover, it arrived damaged and customer service is non-existent. In short, I advise you not to order from them.

Very good

Delay tactic!!! DHL writes who is supposed to have received the product. This person is not known in the entire vicinity of the delivery address. I want my money back and do not want to have anything more to do with this dubious company.

Fast, accurate and good information

Order received very quickly, product well packaged, just a small downside the recommendation labels in French of the product stuck on the name of the paint pots.

The shipment took exactly a week, so that part was great; however, I paid an extra (2-3€) for the package to have double packaging, but the game arrived only in a box without additional protections and since it was a 3kg package, both the box and the game inside arrived with bent corners and even the game box is broken in one part.

Product poorly packaged and damaged in transit. One side crushed and wet leading to the product arriving in a damp condition.

3 weeks to deliver a small model...

Just good. What you might expect.

Book was French and not English. Emailed customer service with no response.

selling a product that was not in stock without saying so..and waiting 15 days...meh

My preorder took 11 months to arrive… no communication from 1001hobbies at all. When I ordered it said that it would arrive in a month. I’m really glad it arrived in the end but the customer service is awful and you might have to wait a year for your package to arrive

Positive review

defective product

Unfortunately, due to a failure of the delivery service, the material arrived too late. Despite having notified 1001hobbies several times by email, my complaints were not taken into account. Too bad

0 customer service and terrible tracking info

One of the models received did not match the one I ordered

Order received and compliant

You are not clear about the shipping time. You are a French website with a Dutch coding. Plus a lot of negative reviews on Trustpilot. You made sure that I bought the product elsewhere. If you had been upfront that it could take a while, there would have been no problem. In short, a good ending to a negative experience.

Delivery time a bit too long but probably due to a holiday... Very good website.

I waited for the second part of my order for over a month. However, you always responded to my follow-ups, which is good, but still.... Thank you.

Everything went smoothly.

Ordered in April 2025 received in May 2026. No response to emails sent or calls for refund of the order

The shipment did not go well, I have now asked them to send me the package to a new address and more than 1 month has passed

Order arrived several weeks late. Very disappointed with this experience. I will not order from your site again.

After much hesitation and a long journey, FINALLY, everything has been received in good order. I don't want to say more about it.

I ORDERED A REVELL PLOW IN 1/32 WITH VARIOUS ACCESSORIES AT THE END OF FEBRUARY. TO DATE, I HAVE RECEIVED THE ACCESSORIES BUT NO TRACE OF THE MODEL, IN FACT WITH THE LAST PACKAGE (WHICH WAS AN A4 ENVELOPE) IT WAS WRITTEN THAT MY ORDER WAS COMPLETE. AFTER 2 AND A HALF MONTHS, I AM STILL WAITING FOR THE MODEL AND ALSO FOR RESPONSES TO MY NUMEROUS EMAILS SENT, VERY POOR SERVICE.

This time the shipment has been quick

What I ordered, good quality, a bit slow arriving.

Subject: order number MFAUCRTPM, a model kit, brand Kitty Hawk. The contents of the kit are incomplete! A part (A) is missing.

it took a while, but eventually my order arrived well.

I am very disappointed with this order. I am a former customer. The box was damaged, already opened and the small parts are not numbered, I will never order from this site again. However, I am passionate about modeling.

A bit of a long wait to finally learn that an item is permanently unavailable... Nevertheless, a satisfactory solution proposed by 1001 hobbies, so a positive shopping experience

The site states delivery in 24/48 hours, I received the package after 12 days. Furthermore, the packaging was lacking.