Customer reviews of 1001hobbies

After a few stomach aches regarding orders from abroad, my negative expectations were not confirmed. The only thing that was a bit annoying was the foreign bank transfer with its endless chains of numbers. The model was also delivered within a reasonable time. I will order from 1001Maquettes again.

Customer service is very good

Shipping and delivery too long.

I appreciated your customer service and the tracking of shipments. However, I regret that there are too often the same models in double or triple reference, while some French naval aviation models are unobtainable in the catalog. COrd

Goods ordered and paid for on 20.12.2012 Shipping confirmation by email on 31.12.2012 Parcel received on 09.01.2013

I ordered a motorcycle model and was really disappointed. When I ordered, the product information was inaccurate (product to be assembled with glue as well as painted). When I received it, I realized that the bike had to be assembled and was already painted..... In addition, the delivery times were not respected, so I offered the model very late, which caused me a lot of inconvenience... I'm absolutely unhappy with my order and am still waiting for a reply from customer service regarding the refund.

Delivery times are far too long, especially when compared with competing sites.

Fast and efficient service Would use them again as the service was most satisfactory

Fast and efficient service Would use them again as the service was most satisfactory

I ordered the model "Halberstadt"" on December 12th and received confirmation that it would be delivered within 6 to 9 days. All orders placed before December 14 should reach their destination before Christmas. However, the expected shipment did not arrive until December 28. We were already back from our Christmas visit to our grandfather, who was very excited about the model airplane with the name of his home town. Now I have to send the gift to him later, so it will be delayed again and he will need help to collect it from the post office. I will not be entrusting any more gift requests to this mail order company.

The product is absolutely top but the selection of the product is quite difficult because the pictures in the search are quite small and the magnification is not really good, but if you know what you want it is very easy to handle.

Slow service And almost inexistent customer service

Slow service And almost inexistent customer service

The first impression is that you never feel like you're dealing with a machine, which is a good thing. Just like the systematic replies to the various e-mails you can send, which you can't afford to lose! The choice is wide, the site fairly well organized and the possibility of using Pay pal reassuring. However, wouldn't it be possible to indicate the paint references of the models on offer? That would be a great help, not to mention an additional selling point. I forgot: delivery companies employ wrestlers who have to fight with their parcels, given the state of the latter when they reach my hands! On the other hand, having understood the relative slowness of shipping, it would be a good idea, wherever possible, to give the recipient an estimate. This could prove important. Apart from Merry Christmas I don't see anything

well received the order which corresponded perfectly to my request. Very well packaged delivery just a little long to my

disappointed the pedestal arrived broken which led to scratches on the bike as it was carried around in the packaging (poorly protected in the box with just a piece of paper it would deserve sageax chips or something) each time it was handled. i'll have to do it again.

All operations have been notified, but only 4 days have passed between notification and receipt! So it's either the post office or the shipment notified too early! In any case, the service corresponds to our need for mod

Hi guys from 1001maquettes I'm very happy to have discovered you because looking for historical figurines in an unusual scale (the 116th) I no longer have to struggle to find and it's the top for me really good and service impeccab

Products delivered and as ordered. Nothing negative to report apart from a slightly long delivery time (two weeks).

Well packaged product. I regret that the list of paints, glues, etc. required for each model is not included in the description, so that I can order exactly the accessories I need at the same time as the model. This may be an improvement for the future. The dimensions of the model once assembled are not very clearly indicated - the table accessible via a link is very helpful.

I was looking for Decals for French planes and found my happiness on 1001 maquettes by chance on the Net, so I tried to place an order. After waiting for a normal delay, I was satisfied with the care taken with the shipment (solid bubble envelope, not folded!). I'll be back on the site and I recommended it to a friend who'd been scalded by the use of it.

I placed an order and my payment was accepted on November 24. Today is December 12 and I have just received half of my order from another customer for whom the product was not intended. So I'm missing 1 product out of two. So I'm disappointed! I'm going to place a new order at the beginning of January where I need various products, tools, brushes, paints and models. I hope to have better luck as I find your site very attractive and clearly presented. No hard feelings, I'm still here and hope to become a customer.

No problems with my parcel but the post office delayed delivery for some reason.... Probably the snow in my region, Alsace. Thanks all the same, as the figurines are at the t

You had better be young when you order because you will be a lot older when you receive your package. Slow, slower, much slower, full speed to the rear, stop.

You had better be young when you order because you will be a lot older when you receive your package. Slow, slower, much slower, full speed to the rear, stop.

I thought I had ordered 2 models because your site is supposed to sell models (given its name). These purchases were gifts for 2 children. For one there was no problem, it was a model boat to be designed. For the other, I received a miniature motorcycle on a stand that had absolutely nothing to do with a model. So I'm going to have to buy something else because I'm not going to send it back to you, I don't have time for that. I will no longer recommend anything on your site. Please unsubscribe me to your newslatters if this has not yet been done.

I wanted to buy a miniature car on the site, but as a result I ended up with a remote-controlled car, which was not specified in the product description. So disappointed I didn't send the product back because the shipping costs would have been at my expense.

Ordered and paid for the same day via Paypal on November 5, I was only delivered on November 24! This is the first time an order on the web has taken so long to be delivered (nearly 3 weeks). Your competitors take 48 to 72 hours. First and last exp""1001 maquettes"". Sorry

Very good product 81

After placing my order on November 02, I waited three weeks. Seeing nothing coming I waited and waited. This wait is due to the fact that I clicked incorrectly on the country of shipment, which led to this wait. Good communication with after-sales service. Products a little more expensive than elsewhere. But impo

website okcommande oketat du colis a l'arrivée ok temps de livraison du colis DESASTREUX??? 15 days to travel 250 kms from your home to mine is lamentable nowadays despite a shipment in collissimo make big progress if you want to stay in the big league.merci quand mé

i'm quite disappointed because i'd read some very good reviews of this store. but i'm still waiting for my parcel even though my purchase was made more than 15 days ago. what's more, one of the items won't be delivered even though it was marked available when i ordered it and reimbursed with a voucher, which means i'm obliged to recommend it to them even though it wasn't supposed to be...! i'm waiting to receive my purchase so i can really make up my mind, but for the moment it's as good as new!

zéro 3 semaines pour avoir une malheureuse commande et en plus obligé de faire opposition sur ma carte bancaire avec les problémes que cela apporte !!!! car le serveur de paiement a été pi

fast well packed reasonable price very good quality buy in confia

never disappointed, always happy. The site is functional and the catalog is up to date and well illustrated. The prices are right. In short, it's the ideal clic clic store.

I'm not sure I'd recommend you to my friends, given the waiting time and the poor color sentÃ

10 days from receipt of payment to receipt of parcel by paying for express delivery. That's 5 to 6 days longer than the competition. What's more, with the piracy problem, I lost a morning and then an afternoon dealing with the police and my bank, with 10 days without a bank card and about fifteen direct debits for a loss of 2000 euros. The only good news is that the company has warned the customers of

Credit card hacked on first order (with all the hassle that entails) order delivered out of time part missing from box. This problem was reported to the site, which offered no solution as it did not reply to the customer. Despite all these inconveniences, no commercial gesture was made to appease and retain the customer....une leçon

They have models that you can't find anywhere else, but the delivery time is a bit long.

My order was a little late in arriving at home but the package was impeccablethe model in its pretty box in short a frank s