Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I've had a few problems with this site recently. When I accidentally placed a duplicate order (keep an eye on the quantities in the basket), I immediately reacted by sending messages and e-mails. I did receive one copy, but I've been waiting for a refund on the other for almost a month. Another example of my perennial dissatisfaction: when I was unpacking a model, I realized that a decal sheet was missing: I sent them a message, they replied saying they'd take care of it... then nothing. Now I wait...
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Response from 1001hobbies
Hello Sir, We regret your opinion and apologize. The refund request was made on 16/01/2025. At the time of your request, we renewed this request. The accounting department told us that it was processed within the legal deadline, i.e. 14 working days. Is this the case for you? Sincerely, 1001hobbies
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Dirk V.
Rating: 1 out of 5
following a purchase from 25/12/2024
This is the worst service I have ever experienced ! Terrible and disrespectful, never again.
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Manfred M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Part of the order is missing.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Ludo S.
Rating: 2 out of 5
following a purchase from 31/10/2024
stipulated delivery time 1 to 2 weeks, order received after 3 months!
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Douglas B.
Rating: 1 out of 5
following a purchase from 27/12/2024
I received the wrong items after delivery was already late. Instead of two bottles of Thinner, I received 2 small jars of paint. I contacted customer service & it took two weeks for a reply asking for pictures. Another 3 weeks has passed since I sent pictures. I've asked for an update but have not received an update or a reply. Customer service is poor AT BEST.
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bernard T.
Rating: 4 out of 5
following a purchase from 14/12/2024
Deadlines too often postponed, but I'm retired so I'm not in too much of a hurry.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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françois G.
Rating: 2 out of 5
following a purchase from 17/01/2025
when you get a call, all you get is an answering machine with: press 1 etc. It sucks !!!!!!!!!!!!!!!!!
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Response from 1001hobbies
Hello, Could you please provide us with a valid phone number so that our customer service can contact you? Best regards, 1001hobbies
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Jean-Luc E.
Rating: 4 out of 5
following a purchase from 12/01/2025
Well received. The picture of the german bikers box on the side car is misleading, I thought I had the bike with it. cordially
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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ENZO P.
Rating: 4 out of 5
following a purchase from 16/01/2025
Positive experience, satisfied with the service
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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sebastien S.
Rating: 4 out of 5
following a purchase from 15/01/2025
Delay a little long due to product not being available, but very good customer service.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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lawton G.
Rating: 4 out of 5
following a purchase from 30/12/2024
I was very happy to see my order arrive, and the package was intact and not destroyed by the postal service...
This is a good service...
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Marco S.
Rating: 4 out of 5
following a purchase from 21/11/2024
Excellent customer service support
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Benjamin B.
Rating: 1 out of 5
following a purchase from 18/12/2024
more than a month behind schedule
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Response from 1001hobbies
Hello, We sincerely regret your opinion and apologize for the delay in preparing your order. At the time of your purchase, the product was indicated as "available", which means that it had to be ordered from our supplier. Unfortunately, our supplier has longer delivery times, which has led to a delay in processing your order. We regret this situation and fully understand your disappointment. We are doing our utmost to improve our delivery times and better meet your expectations. Thank you for your understanding, Sincerely, 1001hobbies
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giacomo C.
Rating: 2 out of 5
following a purchase from 05/01/2025
the webstor origins cartoon ver action figure appeared to be available, but it was actually to be ordered from the supplier. when it finally arrived, i got the surprise that the card back was bent 90 degrees at the blister level. if i wanted to resell it, i would have to do so as loose. fortunately, 1001 hobbies caters to collectors, who notoriously demand the perfect box...
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Grey F.
Rating: 4 out of 5
following a purchase from 28/12/2024
Very long delivery time (almost 4 weeks) but unbeatable price.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Leslie F.
Rating: 4 out of 5
following a purchase from 30/12/2024
We had to be patient but it was worth the weight!
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Victor M L.
Rating: 4 out of 5
following a purchase from 17/12/2024
Good price and quality
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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CEDRIC P.
Rating: 4 out of 5
following a purchase from 19/01/2025
Fast website . well packed parcel
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Daniel M.
Rating: 4 out of 5
following a purchase from 24/12/2024
Order delivered but had to wait a long time for delivery
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Eden E.
Rating: 4 out of 5
following a purchase from 19/12/2024
The figure took about 1 month to arrive, some people complain that it appears available on the web, but that does not mean it is in stock. Even so when I asked them a question by email they answered me the next day, so the communication was not bad either. The figure arrived perfect, although in the original box with bubble wrap, I do not remember that they warned me that they did not give me wrapping or cardboard box, and I would have preferred it but well. They gave me a welcome gift, which I thought was a nice touch. Overall happy with the purchase.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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David P.
Rating: 4 out of 5
following a purchase from 30/12/2024
They have a wide selection of useful kits and equipment, but some items take a long time to arrive.
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Bruno L.
Rating: 4 out of 5
following a purchase from 18/01/2025
Hello, The search on the site was quick and easy. I placed my order and received it on the date indicated.
Thank you
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bienvenido P.
Rating: 1 out of 5
following a purchase from 26/12/2024
It seems to me extremely exaggerated the time from placing the order to receiving it, a month I doubt I will buy again in your store.
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Carlos M.
Rating: 4 out of 5
following a purchase from 16/01/2025
Everything was fine but I missed more information about the shipping process, payment by transfer, etc. I had to call several times to find out how it was going.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Sjon V.
Rating: 4 out of 5
following a purchase from 22/12/2024
Nice website though
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Roberto F.
Rating: 4 out of 5
following a purchase from 16/12/2024
Good product conforms to what was advertised. Delivery time longer than advertised. Site still serious and recommendable
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Christian P.
Rating: 4 out of 5
following a purchase from 28/12/2024
Always good products, but delivery times have become too long.
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Léna Z.
Rating: 4 out of 5
following a purchase from 14/12/2024
Slightly long lead time, 1 month for an item "in stock". But all the same, I'm very happy to have got my hands on this product, which is no longer available anywhere! Customer service is also very friendly and responds very quickly.
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Carmen I.
Rating: 4 out of 5
following a purchase from 07/12/2024
Everything was perfect, but the order did not arrive on time. But since it was a holiday, it's understandable
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Bernd B.
Rating: 4 out of 5
following a purchase from 12/01/2025
The delivery status had not changed for some time at first, and was set to "goods have been ordered", although I only ordered products that were "in stock" when I placed the order. Originally the delivery time was stated as 7 days, but it turned out to be 8, so everything was fine. The goods were well packaged and everything arrived undamaged. I am satisfied.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Dominique T.
Rating: 4 out of 5
following a purchase from 08/01/2025
clear site, impeccable parcel delivery lack of clarity regarding models (purchase of a scale model and a kit model, which I hadn't seen!).
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María S.
Rating: 1 out of 5
following a purchase from 21/12/2024
The whole process was a disaster and full of problems. From the delivery, which was not on time despite paying high premium shipping costs, it was delivered more than a week late and at a different address, I had to search through all the mailboxes on the street. I had to search through all the mailboxes in the street. I am still in the process of returning it and I can't get a refund and close the incident. The only good thing is the customer service via email, at first it was fast, then it stopped being fast too.
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Jean-Marc D.
Rating: 4 out of 5
following a purchase from 13/01/2025
Hello First order with a bug, well managed by your after-sales service and in addition a gift on the finalization of the error of the order.
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Stephane F.
Rating: 4 out of 5
following a purchase from 19/01/2025
I was very satisfied with your professionalism.
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Cor V.
Rating: 4 out of 5
following a purchase from 15/12/2024
Fine. Could do with some more pictures of the product and detailed descriptions now it is always the same cliché story as if they are all beginners.
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Patrice P.
Rating: 4 out of 5
following a purchase from 17/01/2025
Only problem: assembly instructions in Japanese and English No explanation in French. 1/6 scale tamiya motorcycle model
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Rudy D.
Rating: 4 out of 5
following a purchase from 15/01/2025
my search went very well why hide the labels with the paint reference on them with another label???
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Allyson G.
Rating: 4 out of 5
following a purchase from 14/12/2024
The product is of good quality, the site attractive, but the delivery was (personally) very long. It was not indicated that it was not in stock. Otherwise I recommend this site.
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EDUARDO S.
Rating: 4 out of 5
following a purchase from 08/12/2024
As always correct
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Odile L.
Rating: 4 out of 5
following a purchase from 03/01/2025
reliable delivery. Ergonomic site. But I had to go to the manufacturer's site to find some product info (difficulty level), hence the 5th star.
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