Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
A little disappointed with this order. If I hadn't called the excellent customer service, I wouldn't have known that the product I ordered was no longer available. I therefore had to recommend a longer delivery time, and as a result I didn't receive it for Christmas. On the other hand, the product is very pretty and I'm very satisfied with it. One important remark: the delivery was in a box that was much too big, so it was damaged on arrival. Not too much breakage, but the door mirror on the fiat 500 broke clean off. I put it back together .....
Translated reviews
B
Bertrand L.
Rating: 2 out of 5
following a purchase from 14/12/2024
Long lead times if product not in stock.
Translated reviews
Response from 1001hobbies
Dear Customer, We regret your feedback and apologize for the delay in processing your order. You ordered a product with an extended delivery time. As a result, your order was dispatched as soon as the product was received in our logistics center. We would like to draw your attention to two important terms indicated on our website: Available products: These items require an order from our suppliers before shipment. Products available - dispatched today: These items are in stock in our logistics warehouse and can be shipped immediately. The product you have ordered has been specially ordered from our supplier. We are currently still waiting for delivery. Thank you for your understanding. Best regards, 1001HOBBIES
S
Stefano S.
Rating: 4 out of 5
following a purchase from 16/12/2024
Improve the catalog filtering system to enable quick identification of the product being searched for.
Translated reviews
H
Hans S.
Rating: 4 out of 5
following a purchase from 25/11/2024
Fine
Translated reviews
P
Peter G.
Rating: 4 out of 5
following a purchase from 31/12/2024
Slightly long delivery time but otherwise everything is fine
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
B
Bea B.
Rating: 1 out of 5
following a purchase from 25/12/2024
They lie about the shipping date. A shame that you have to pay so much and then they are a week late.
Translated reviews
J
Jens P.
Rating: 4 out of 5
following a purchase from 20/12/2024
everything without problems, delivery as ordered, gladly again, would have liked to give 5 stars, but somewhat long delivery time
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
P
paul B.
Rating: 4 out of 5
following a purchase from 20/12/2024
Postage can be a bit high but over all good range of products
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
P
Paul Henri G.
Rating: 4 out of 5
following a purchase from 25/12/2024
Clear site navigation. Wide choice of models and accessories to show them off.
Translated reviews
N
Norbert L.
Rating: 4 out of 5
following a purchase from 18/12/2024
Long delivery time
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
I
Isabelle C.
Rating: 4 out of 5
following a purchase from 12/12/2024
Not bad at all
Translated reviews
J
Jean-françois F.
Rating: 4 out of 5
following a purchase from 30/12/2024
The site's navigation can be improved, but the service is fast and reliable.
Translated reviews
B
Brigitte B.
Rating: 1 out of 5
following a purchase from 08/01/2025
Not clear enough
Translated reviews
Response from 1001hobbies
Hello, Please let us know if there are any points you feel are unclear. Sincerely, Laure
J
jose V.
Rating: 4 out of 5
following a purchase from 30/12/2024
ok so far so good
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
P
PATRICK M.
Rating: 1 out of 5
following a purchase from 17/12/2024
Refusal to take back faulty product
Translated reviews
Response from 1001hobbies
Hello Mr Mougenot, We sincerely regret your opinion and apologize for this incident. We would like to point out that you contacted our customer service department on January 6 at 1:58 pm to express your dissatisfaction with the missing part (the wood glue) and the difficulty in understanding the instructions. As soon as we received your message, we offered to return the model. However, you informed us that you had already started assembling it. Under these conditions, and in accordance with our general terms of sale, we are unfortunately unable to accept the return of a model that has already been opened. We remain available for any other request. Best regards, 1001hobbies
C
Cristina O.
Rating: 2 out of 5
following a purchase from 06/12/2024
I ordered 2 products and I only received one, I sent them an email and they did not answer me.
Translated reviews
P
PHILIPPE B.
Rating: 1 out of 5
following a purchase from 01/12/2024
Poor packaging, 2 models broken, soap not used.
Translated reviews
Response from 1001hobbies
Hello, We apologize for this incident. We invite you to reply to the e-mail sent on 23/12/2024, which we have also resent today. You can send photos of this model to [email protected]. Sincerely, 1001hobbies
S
Shanone M.
Rating: 1 out of 5
following a purchase from 14/12/2024
2 mails were sent without any response except to tell me that my file is pending. I never received my package knowing that the relay point gave it to someone else and nobody seems to care about the problem.
So my first and last order with you.
Translated reviews
Response from 1001hobbies
Hello, Customer Service will contact you today. Best regards, 1001HOBBIES
M
Margarita L.
Rating: 2 out of 5
following a purchase from 01/01/2025
I paid premium shipping. I checked with UPS and it turned out that they were contracted for standard shipping. The package arrived on the 7th and could not be put on the tree as a Epiphany gift.
Translated reviews
A
Alberto Z.
Rating: 4 out of 5
following a purchase from 20/12/2024
The model is very detailed, but it is all plastic and weighs nothing.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
L
Ludwig P.
Rating: 4 out of 5
following a purchase from 03/01/2025
Fast delivery . On the other hand, the book was poorly protected compared to other brands and has traces of black on one of the edges.
Translated reviews
P
Patrick B.
Rating: 4 out of 5
following a purchase from 02/12/2024
Delivery a bit long for once, I'm afraid I won't have it for Christmas.
Translated reviews
'
'Sabrina' J.
Rating: 1 out of 5
following a purchase from 23/12/2024
Interminable delivery time (almost a month) even though delivery is charged for. Very little visibility on the fate of the parcel.
Translated reviews
Response from 1001hobbies
Hello, Your order was shipped on Friday, as we were waiting for the WOLF IN NATURE puzzle. However, we were unable to send you this puzzle as it was not received from our supplier. As a result, a refund for this puzzle is being processed. Please do not hesitate to contact us should you have any questions or require clarification. Yours faithfully
O
OLIVIER L.
Rating: 1 out of 5
following a purchase from 13/12/2024
Three week wait on an order of a dozen items for 2 missing products. Totally unacceptable. Order shipped only after phone call. 2 unanswered emails ....
Translated reviews
Response from 1001hobbies
Hello, We apologize for the inconvenience. We would like to inform you that two of the products ordered (EVOCO N°000 - Available and AG4030 COLORO N°00 - Available) were ordered from our supplier based in England, which explains the additional delay. For greater clarity, here are the terms used on our site: Available products: These items require an order from our suppliers before shipment. Products available - dispatched immediately: These items are in stock in our logistics warehouse and can be dispatched immediately. We have also noticed that the two e-mails you sent were addressed to [email protected]..., which is not the customer service address. As a result, we were unable to receive or respond to them. Please do not hesitate to contact us directly if you have any questions or require further information. Sincerely, The 1001hobbies team
V
VICTOR C.
Rating: 4 out of 5
following a purchase from 01/12/2024
The delivery of the order, considering the dates, has taken much longer than on other websites.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
C
Corneleus C.
Rating: 2 out of 5
following a purchase from 23/12/2024
the shipping conditions even after availing the membership is not true. have already complained but no resolution. it is like a partial scam imo.
Translated reviews
M
Michel C.
Rating: 4 out of 5
following a purchase from 13/12/2024
Continue
Translated reviews
N
nathalie M.
Rating: 1 out of 5
following a purchase from 25/11/2024
2 errors on the part of 1001hobbies, 2 times received the wrong items and PARTIAL refund! unacceptable.
Translated reviews
A
Armando P.
Rating: 1 out of 5
following a purchase from 28/11/2024
You should not sell VALOM Company models that are badly made and incomplete.
Translated reviews
M
Mickael B.
Rating: 2 out of 5
following a purchase from 09/12/2024
As the figurines are not presented beforehand because we only see the box, depending on the brand, there are many of the same break and we don't know if they are only cavalrymen or infantrymen except for the Waterloo brand ... I had to wait a month to receive the parcel. So today, I don't have enough infantrymen for my project and I have to place another order ...
Translated reviews
Response from 1001hobbies
Thank you for your feedback and we apologize for the inconvenience. Concerning the figurines, we understand your frustration related to the lack of visibility on their content. We take note of your comment and will pass on your suggestions to our team in order to improve the presentation of the products on our site. Regarding the delivery time, we're sorry it took longer than expected. This may be due to delays in receiving the supplier's order, but we are committed to ensuring that this does not happen again. We hope your next project will be a success, and remain at your disposal for any assistance or recommendations you may require for your next order. Sincerely, The 1001hobbies team
B
Bianka K.
Rating: 4 out of 5
following a purchase from 17/12/2024
So far all good. Fast delivery Product arrived safely
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Anne-Marie R.
Rating: 1 out of 5
following a purchase from 10/12/2024
Sav catastrophic, one week that I try to have with them how to regulate a problem and answers with side or more answers... I do not advise it if you wish to have a service following your purchase.
Translated reviews
Response from 1001hobbies
Hello, We apologize for the inconvenience. You ordered the English version of AGE OF SIGMAR: SKAVENTIDE (ENGLISH) 80-03 and would like to exchange it for the French version. Unfortunately, the French version is no longer in stock. As an exception, we have sent you a return slip to collect the product. We are still awaiting its return before we can proceed with your refund. Please do not hesitate to contact us should you have any further questions. Sincerely, The 1001hobbies team
C
Cor V.
Rating: 4 out of 5
following a purchase from 28/12/2024
I don't understand why all these stores keep sighing for reviews. I think there is a wire loose. It drives you crazy, everywhere you go you are immediately just asked to review. I'm of an older generation and I don't get it all anymore, trust in a store I usually let follow more orders, it's that simple.
Translated reviews
P
Pierre L.
Rating: 4 out of 5
following a purchase from 07/12/2024
Order 477617 dated 07/12/2024, delivered by hand on 04/01/2025 - What happened during order preparation? The material was announced available 6 The Chronopost parcel was at the Pickup relay on 31/12/2024
Translated reviews
M
Michel D.
Rating: 4 out of 5
following a purchase from 02/11/2024
I'm still satisfied with my order and the communication with the site despite the very long delivery time. I wouldn't hold it against the 1001hobbies team.
Translated reviews
U
Uwe H.
Rating: 4 out of 5
following a purchase from 01/12/2024
Shipping was fine
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
F
francisco andres P.
Rating: 4 out of 5
following a purchase from 29/11/2024
without knowing about logistics, I believe that the preparation time could be shortened.....
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
P
Pierre-André S.
Rating: 4 out of 5
following a purchase from 01/12/2024
Not easy to find your way around the first few times!!! But on the whole it's great to be able to sort out
Translated reviews
C
Christine G.
Rating: 4 out of 5
following a purchase from 15/12/2024
Everything went well. The only thing I would have liked was the dimensions and more pictures of the product, a calendar, so that we could make a better decision before ordering
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Albert S.
Rating: 4 out of 5
following a purchase from 12/12/2024
Beautiful model. Unfortunately one color has dried out a bit.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
We use cookies for audience measurement and improving user experience.
English 