Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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raymond B.
Rating: 1 out of 5
following a purchase from 18/12/2024
in the parcel there was only one product,exit sunshine tour book nooks .what to be dissatisfied.
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Response from 1001hobbies
Hello, We regret this review and apologize for this incident. As indicated in our e-mail of 02/01/2024, this product was unfortunately no longer available. We have therefore issued a refund for the Sunshine Town Book Nook, which was not included in your order. Please do not hesitate to contact us should you have any questions or require further information. Best regards, 1001hobbies
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Óscar A.
Rating: 4 out of 5
following a purchase from 28/12/2024
Material received in perfect condition. To put a but, somewhat slow shipping although the Christmas dates are a handicap. Even so, it arrived in time for Epiphany. Very good.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Stefan H.
Rating: 4 out of 5
following a purchase from 22/12/2024
Shipping took a little longer than stated, but otherwise perfectly fine
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Julie T.
Rating: 1 out of 5
following a purchase from 29/11/2024
The joystick I ordered was faulty and after contacting me by email and making several phone calls, no one contacted me to offer a solution.
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Response from 1001hobbies
Hello, We regret your experience and apologize for this incident. In order to be able to set up an after-sales service with our supplier, we would need the after-sales service form that was sent to you by e-mail. Could you please send it back to us as soon as possible? Please do not hesitate to contact us should you have any questions or require any further assistance. Thank you for your understanding, and we wish you an excellent day. Sincerely, 1001HOBBIES
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Yannick W.
Rating: 2 out of 5
following a purchase from 17/12/2024
Stuff was fine on the site, everything after was not fine. I received multiple emails that my ordered product was still in my mantle and therefore still needed to be ordered. This was never the case and only caused confusion. Therefore, I wanted to call your phone number, which thus did not work. Finally, I ordered this product from you since it was said that there would be an estimated delivery time of 7 days. Now I understand that Christmas complicated some things, but still then a mention that the delivery times will be different during the holidays would be quite nice.
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Ben V.
Rating: 2 out of 5
following a purchase from 06/12/2024
will not be ordering from you again anytime soon
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Javier Luis S.
Rating: 4 out of 5
following a purchase from 29/11/2024
By putting "available" not knowing that it was not in stock and ordered it to warehouse, so it took quite a while. Otherwise, good price and good delivery.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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LGodelieve C.
Rating: 4 out of 5
following a purchase from 17/12/2024
The order was completely correct but the package was delivered much later than anticipated ... After Christmas unfortunately. Everything else was ok.
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cédric G.
Rating: 1 out of 5
following a purchase from 03/12/2024
I placed my order on 14/12/2024, all the products were supposedly available. 3 weeks later I still haven't received them!
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Response from 1001hobbies
Hello, We regret your experience and apologize for this incident. We would like to inform you that the products you have ordered are cross-docked, which means that they are ordered directly from our supplier. In this case, the product is only available from our UK-based supplier, which explains the additional delay. We are sorry that this information did not come to your attention when you placed your order, and we apologize for the delay in shipping your order. Please do not hesitate to contact us should you have any questions or require further assistance. Sincerely, 1001hobbies
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Eric C.
Rating: 4 out of 5
following a purchase from 30/10/2024
Well into my favorite model sites
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Jacky P.
Rating: 4 out of 5
following a purchase from 09/12/2024
in spite of a serious problem of delivery I recommend for the material, the deliverymen and the delivery incorrect, but busy period
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roberto F.
Rating: 1 out of 5
following a purchase from 09/12/2024
ordered on the 9th arrived on the 31st a disgrace not a single one talks about an apology never again distrust these brokers
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Bernard F.
Rating: 4 out of 5
following a purchase from 27/12/2024
Very good selection and delivery. However, I find the safety labels stuck on the paint cans quite distasteful, making it impossible to read the numbers.
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Werner C.
Rating: 4 out of 5
following a purchase from 26/11/2024
Fast delivery, everything ok
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Helene R.
Rating: 1 out of 5
following a purchase from 07/12/2024
Model far too complicated to assemble!
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Gilmer S.
Rating: 4 out of 5
following a purchase from 02/12/2024
Took a little longer than originally stated, but eventually received everything in good order.
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Philippe R.
Rating: 1 out of 5
following a purchase from 26/12/2024
The order received is not the product ordered
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Response from 1001hobbies
Hello, Thank you for your feedback and please accept our sincere apologies. Please note that this type of incident is in no way representative of the services and quality we strive to offer. In order to resolve your problem, we invite you to write to us at [email protected] or to contact our customer service via the form available in your customer account. We remain at your disposal for any further questions or assistance. Good day, The 1001Hobbies Customer Service Team
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Cedric B.
Rating: 1 out of 5
following a purchase from 08/11/2024
Your site lies by not indicating the added taxes which are recharged by the post office and the custodian, it's a shame, I got for the 60 euro ddd EDF more
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Response from 1001hobbies
Hello, We sincerely regret this review and apologize for this incident. We would like to remind you that you placed your order on a French website. As Switzerland is not part of the European Union, taxes may be applied at customs, which may result in additional charges. Please do not hesitate to contact us if you have any questions. Sincerely, The Customer Service Team
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Bruno N.
Rating: 4 out of 5
following a purchase from 19/11/2024
A little pricey, but quite comprehensive.
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Cornelia W.
Rating: 4 out of 5
following a purchase from 10/12/2024
I was really worried that I had fallen for a fake site because of all the bad reviews. The only thing was that it took 2 weeks for my bag to arrive but everything else was perfect!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jose A.
Rating: 4 out of 5
following a purchase from 01/12/2024
They are serious and responsive about their products
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Teddy J.
Rating: 1 out of 5
following a purchase from 28/11/2024
It took ages to send the order!
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Response from 1001hobbies
Hello Sir, We sincerely regret this advice and apologize for this incident. We invite you to reread your order confirmation, which clearly states that this product had to be ordered from our supplier before being shipped. Your order was placed on 28/11/2024 and the package was shipped on 06/12/2024, with delivery scheduled for 09/12/2024. In short, you received your parcel within 7 days, as mentioned on the product page and in your order confirmation sent to your e-mail address. Please do not hesitate to contact us should you have any further questions. Sincerely, The Customer Service Team
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David D.
Rating: 1 out of 5
following a purchase from 28/11/2024
Shipping took 16 days. Vehicle box cover broken. Vehicle with damaged front end and chipped paint. I would provide photos but I don't know how to proceed.
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Patrick M.
Rating: 2 out of 5
following a purchase from 05/12/2024
Delivery times far too long
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Response from 1001hobbies
Hello Sir, We sincerely apologize for the delay in processing your order. Indeed, the products you ordered had to be ordered directly from our supplier in England. The product "Decal Luftwaffe Swastikas" was ordered in England, and unfortunately this supplier is not able to deliver within 4 weeks. We hope you understand our position, and we apologize again for this incident. Sincerely, The Customer Service Team
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Moïse M.
Rating: 4 out of 5
following a purchase from 12/12/2024
Good site
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Thibault G.
Rating: 4 out of 5
following a purchase from 12/12/2024
The delivery time was far too long
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Pierantonio G.
Rating: 4 out of 5
following a purchase from 23/11/2024
Good service soiled by deliveries with unreliable couriers
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Manuel D.
Rating: 4 out of 5
following a purchase from 03/12/2024
Very reliable
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Didier B.
Rating: 4 out of 5
following a purchase from 18/11/2024
Delivery time too long.
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lallonder I.
Rating: 4 out of 5
following a purchase from 23/12/2024
I quickly found the site is clear I found in no time what I wanted I had asked to make a gift wrap for the holidays as it was to offer and very happy delivered to the door of the house the person to whom I sent his model was very happy thank you again happy holidays and best wishes for the new year
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Manuel D.
Rating: 4 out of 5
following a purchase from 08/12/2024
Very reliable
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Elena P.
Rating: 1 out of 5
following a purchase from 19/12/2024
I made a mistake in my order and the next day it was totally impossible to contact them to change it, both by email and by the Customer Service phone. I was calling within their schedule every 10-15 minutes and they never picked up the phone. I sent three emails and they answered me after 4 days, when the complete order had already left their warehouse. Now I have to make the return from Spain and pay the shipping costs. Very disappointed with the customer service.
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Franck B.
Rating: 2 out of 5
following a purchase from 07/12/2024
delivery time too long
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Response from 1001hobbies
Hello Sir, We sincerely apologize for the delay in processing your order. The products Decal Grumman F-14A Tomcat VF-103 and Decal Lockheed F-117A Chasseur Furtif were ordered directly from our supplier in England. Unfortunately, they cannot be delivered in less than 4 weeks. This information is clearly indicated on each product sheet. We hope you understand our position and apologize once again for this incident. Sincerely, The Customer Service Team
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Dominique S.
Rating: 1 out of 5
following a purchase from 17/12/2024
Delivery out of time product not in conformity and no contact possible
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Response from 1001hobbies
Hello Mr Senne, We regret this error and apologize for the delay in processing your order. We would like to inform you that your car was ordered from our supplier the day after you placed your order. We received the product on 23/12/2024 and immediately handed it over to the carrier on the same day. However, despite all the care taken in shipping our parcels, we regret to inform you that the parcel remained blocked for 4 days (December 23, 24, 25 and 26) on the Colissimo platform in Isère. As a result, delivery could only be made on 27/12/2024. We understand your surprise, but this is a particularly busy period for carriers. We apologize for this delay, which is beyond our control. Sincerely, The Customer Service Team
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Christian J.
Rating: 4 out of 5
following a purchase from 03/12/2024
They have a wide selection of products. Delivery is sometimes a little slow. Overall, it's good.
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HERVE Z.
Rating: 4 out of 5
following a purchase from 02/12/2024
Delay a bit long
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Mitch B.
Rating: 2 out of 5
following a purchase from 29/11/2024
The items were well packed and in good condition upon arrival although neither kit was shrink wrapped. The order took almost a month to arrive. I did not realize the kits were coming directly from Europe. The price was not low enough to justify the long lead time. Tracking information from France was vague at best.
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Giovanni L.
Rating: 4 out of 5
following a purchase from 13/12/2024
They met the expected delivery date, which was December 24, and I appreciate that. The update system with both seller and courier needs to be improved.
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Didier G.
Rating: 4 out of 5
following a purchase from 10/12/2024
There's nothing wrong with the paints, but for the brushes "Penseel Dominos" the site displays a set of 12 brushes, whereas the advertised price of 7.39 € corresponds to just one brush. It would be a good idea to modify your site. I am nevertheless entirely satisfied with your services (order tracking, communication and shipping).
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