Customer reviews of 1001hobbies

Not bad selection but still a bit expensive

Ultra disappointed. Avoid any purchase. Part of my order arrived after a very long delay and one item was damaged that was supposed to be replaced, but after another long delay, nothing but offers to have and no commercial gesture for a refund that is hard to obtain and will require another long delay...

Some preorders take forever, but that’s the nature of Gunpla! Good shop, with nice service! I do wish they had a broader selection of gunpla and would be able to offer more decals, and p-Bandai.

Received well although they made a mistake with a product

Fast shipping and well-protected merchandise

No order:ROFLQKXHO

After many difficulties related to the creation of my account and the challenge of obtaining certain products that were out of stock, I received my order which was processed and delivered correctly.

Order placed on March 13 and received on April 23.

Efficient delivery, products conforming to expectations and the description on the 1001Hobbies site

Package received patched with tape, someone clearly damaged the box, the price requested to increase the protection of the sent item is completely to be reviewed. A rigid protection is needed, a layer of bubble wrap is not sufficient for that, in short, this is the last time I order... too bad we can't attach photos for you to realize!.... Goodbye.

It has been weeks since I placed my order and have not received it. You have not provided any tracking info and give mixed messages on the status of the order. This is supposed to be a birthday gift for my grandson.

Shipping took way too long even though I had premium shipping.

Impeccable

I was supposed to be delivered on Saturday, my package arrived on Tuesday, I paid €17 for express delivery

Not received. Sad, because you pay a lot but get nothing delivered at home. Really TOO sad for words. I just think this is a crappy company that rips you off.

not only did I wait a month but you also sent me one of the two wrong items

I am missing 3 items

Usually it goes well. Here, I waited 1 month, delivered in 2 parts on the same day. Some items were announced within 1 to 2 weeks.. Moreover, the paint pots are covered with a European mention I think. So it's impossible to see the references of the pot.. I had to scratch the new label.. All this is not serious in itself but doing a little better seems possible to me.

Products have not been deliveted. Contact request has been ignored. Never again.

Very good

The product is okay but the delivery was very slow, waiting more than a week is not great.

More than two months to receive my order. A disgrace

I am missing a package in the Jeep Willis order

DHL was unable to deliver and returned the package to the sender. I contacted customer service via email and since then have received neither a response, nor money, nor ordered goods.

So far no issues ... everything is good

Extremely negative opinion. The star is a forced choice since without clicking at least one, the procedure does not proceed. I purchased a balsa airplane (€1.49 + €7.90 for shipping) and, considering the fragility of the item, I also requested double packaging paying an additional €2.50, for a total of €11.49. Despite this, the product was shipped in a simple envelope with minimal protections and arrived completely destroyed. I immediately sent the photos via the refund request form. Later, I was asked via email to resend the same images, which I had already provided, including the invoice and packaging. After resending all the requested material, I was asked in another email to completely destroy the product (it was already destroyed!!) and to send additional photos to proceed with the claim. I find this request absurd and the seller's behavior unacceptable. In addition to the damage, the management of my request was long, repetitive, and unprofessional in responses, despite clearly being in the wrong.

One item was missing from my order even though the delivery note said all 3 had been delivered. Contacted and asked for a refund for item that was missing was given store credit. Then asked for an actual refund and was told it could take over a month. I am not confident I will receive my refund

Too long to arrive

The order was redirected back to the shipper and reshipped again . Im not sure if I will ever receve that order

Good evening decals, easy to apply

Satisfied with the product although a bit expensive

did not receive the package...so no rating must put one star to validate...but zero stars

The purchase was sent 8 km from my home. It's something I don't understand. In previous purchases, it has always been sent to my house.

Disastrous experience. Order placed on 09/03/2026. All items were available on the site at that date. My order is confirmed, but one item is ultimately out of stock. Expected arrival of the missing product on 21/03/2026. After this date, still no news and the product is still out of stock. I write an email to find out if there is a new date for the availability of the product. I am told, without being given a date, that the product needs to be improved before being available again. I decide to send an email to cancel my entire order, as it was for a birthday and the date would be exceeded. Two days later, I receive a notification explaining that my order has finally been sent incomplete even though I had requested its complete cancellation. In short, no consideration for the customer and dubious practices. Avoid.

Very good

Product received in damaged condition due to very insufficient packaging. The shipping box was largely empty and only lightly filled on one side, allowing the game to move freely during transport. The result is clear transport damage to the corners and edges of the box. Immediately after receipt, I contacted (email on April 10, then tried by phone and via the online form). To date, I have not received any substantive response. The product is unused and is still in the same condition it was delivered in. What is particularly disappointing is not only the poor packaging but the complete lack of customer service. I request a proper handling of this complaint. Based on this experience, I cannot currently recommend this webshop.

Delivered on time Serious

Delivery time respected, very good quality model, construction plan is well detailed. Very happy with my purchase, can't wait to finish my plane. See you soon for the next model.

I have not received my package to this day! It has neither arrived at my home, nor did we find it at the three DPD stations we had to visit at our own expense... and this despite the fact that they charged extra costs for packaging and shipping! From you, there was no information at all about when the package arrived where. My son, who was supposed to receive the ordered goods by Easter!!! is also very disappointed. Had I known all this beforehand, I would never have ordered from you, after all this trouble! I also do not understand why the goods were not delivered directly to my address, which I provided, or where the package is now? Therefore, I want my already paid money refunded immediately! Best regards, Helena Dacia

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