Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reliable store, no difficulties in ordering , fast shipping and the item exceeded expectations.
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Response from 1001hobbies
Thank you for your positive review! We are happy to hear that you had such a satisfactory experience with us. If you need additional products or assistance in the future, please feel free to contact us!
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Lorenzo M.
Rating: 4 out of 5
following a purchase from 17/08/2024
Smooth
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Response from 1001hobbies
Thank you for your review! Glad to hear that everything went smoothly. We hope to be of service to you again soon!
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Shane B.
Rating: 4 out of 5
following a purchase from 28/06/2024
They don't have stock--they pull from their suppliers and mail to you. Slow...but can't beat some of the prices. If you can afford to wait, these guys may be a great option for your hobby needs
Response from 1001hobbies
Thank you for sharing your experience! We understand that our process can take a bit longer since we source directly from our suppliers, but we strive to offer competitive prices for our customers. If you can be patient, we’re glad you find us to be a great option for your hobby needs! If you have any questions or need assistance with future orders, feel free to reach out.
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James W.
Rating: 4 out of 5
following a purchase from 26/05/2024
Excellent selection, reasonable prices, and good communication regarding delays in filling my order. Took much longer than expected, but was worth the wait.
Response from 1001hobbies
Thank you for your kind words! We're glad you enjoyed our selection and found our prices reasonable. We appreciate your understanding regarding the delays, and we're thrilled to hear that it was worth the wait. Your feedback helps us continue to improve our service. If you need anything else or have more orders in the future, don’t hesitate to reach out!
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Jose Carlos M.
Rating: 1 out of 5
following a purchase from 28/06/2024
It took over a month for my order to arrive. I was not able to physically talk to anyone. Very bad opinion of this store
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Response from 1001hobbies
We sincerely regret the experience you had with your order. Sometimes delays can occur for reasons beyond our control.
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Pr J.
Rating: 2 out of 5
following a purchase from 25/08/2024
My order according to information I would receive it on September 16, we are at 18 and according to the tracking that indicate me takes travel in the centers of Madrid, Barcelona, Valencia, Benavente and in some cases it appears as several times. Yesterday at 22:00 hours it appeared again in Madrid. Understand that I can not have a good opinion of the service, be "fault" of whoever it may be. The reasons I do not know, but do not give estimated arrival information. It is not for the non-arrival of the product, but for the "movements" that they reflect. At least 4 locations as indicated by the tracking. My previous experience was pretty good, now about this one I can't say the same. I am sorry.
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Response from 1001hobbies
We are very sorry for the inconvenience with the tracking of the shipment. We understand your frustration with the constant reflected movements and lack of clarity on the arrival date. While we do our best to provide accurate estimates, on occasion, carriers may experience unforeseen delays. We appreciate your patience and are monitoring your order to ensure it arrives as soon as possible. If you need further assistance, please do not hesitate to contact us.
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Massimo D.
Rating: 4 out of 5
following a purchase from 23/07/2024
No doubt a choice is based on experience. Nothing to object to, and the four stars are well deserved. Why not five? To leave room for more and more improvement.
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Response from 1001hobbies
Thank you so much for your feedback! We are happy to hear that your experience was positive and that you gave us four stars. We appreciate your willingness to see us improve further and will strive to do so. If you have specific suggestions on how we can improve, please feel free to share them!
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VICENT S.
Rating: 1 out of 5
following a purchase from 23/08/2024
Of the last order of 7 units, 3 are missing, they have NOT arrived: the decals to 1/72 of the I-15 (I know you still have them). The decals to 1/48 of the I-16 (Moscas al ataque) and a model to 1/48 of Eduard of the type 18. I can not be happy, I hope for a solution, the order said that it came ALL.
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Response from 1001hobbies
Your order has been split. The rest of the missing items, including the decals and the model, will be shipped to you this week. We apologize for any inconvenience caused and remain at your disposal in case you need us.
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Paloma M.
Rating: 4 out of 5
following a purchase from 06/07/2024
It was a bit exciting because it took two weeks to arrive, and just when it was due to arrive the national postal service of Spain sent me messages that the address was nonexistent and that the package was going to be returned and I had no way to communicate with anyone because the address was correct ....
(I imagined 2 weeks of return to France and 2 weeks back to Spain, while my son could not make the model and kept asking when the paints arrived) But come on, it's all because of the delivery service, maybe another logistics provider would not have had so much trouble. The product is phenomenal.
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Response from 1001hobbies
Wow, what an exciting experience! We understand how frustrating it must have been with the address issues and waiting for the package, especially with your son asking about the paints. We are sorry for the inconvenience caused by the delivery service and thank you for your patience. Sometimes the courier service can complicate things, but we're glad the product arrived safely and that everything worked out well in the end - we hope your son enjoys the model very much!
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Pau V.
Rating: 1 out of 5
following a purchase from 14/07/2024
I had a problem with the order, I tried to call, nobody answered, I sent an e-mail, they answered me after 10 days.
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Response from 1001hobbies
We are sorry to hear that you had problems with your order and that the response took so long. We appreciate your patience and are here to help. If you need immediate assistance, please feel free to contact us again via this email or give us a call, and we will be sure to address your request as soon as possible. Thank you for your understanding.
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Francis B.
Rating: 4 out of 5
following a purchase from 24/08/2024
Quality products, sometimes hard to find. Great, but delivery times are long, especially for my latest orders. I'm still waiting for an order I placed several weeks ago.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you appreciate the quality of the products. We understand that delivery times can be frustrating, especially when they are longer than expected. Please don't hesitate to contact us at the address given to track your current order. We do our best to improve this service!
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Bernard B.
Rating: 4 out of 5
following a purchase from 05/09/2024
Good reactivity following a delivery error
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Response from 1001hobbies
Thank you for your feedback! We're pleased that our responsiveness was able to resolve your delivery issue. If you need any further assistance, please don't hesitate to contact us!
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frédéric L.
Rating: 4 out of 5
following a purchase from 11/09/2024
performance as expected
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Response from 1001hobbies
Great! Glad to hear everything turned out the way you wanted. If you have any other projects in mind, don't hesitate to come back to us!
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Thierry T.
Rating: 4 out of 5
following a purchase from 17/08/2024
It's a pity that the safety instructions are stuck on the paint can references.
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Response from 1001hobbies
We understand your frustration with the safety instructions on the paint cans. Thank you for bringing this to our attention, and please know that we will take your feedback into account to improve our service. Your satisfaction is important to us!
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sebastien K.
Rating: 1 out of 5
following a purchase from 08/09/2024
Package very badly packed
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Response from 1001hobbies
We're sorry to hear that your parcel was very poorly packed. Please be assured that we are taking your request into account and will work to improve this aspect. Thank you for letting us know!
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Alarcon C.
Rating: 4 out of 5
following a purchase from 20/08/2024
nothing more to say than that it's great and easy to navigate. What I regret is that I can't find any of your models when they're available from your competitors. I hope it's possible to order them. Many thanks
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you found it easy to navigate. If you can't find the model you're looking for, please contact us to see if it's available. We do our best to expand our selection. Thanks again and see you soon!
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joseph S.
Rating: 4 out of 5
following a purchase from 03/09/2024
ok c très bien
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Response from 1001hobbies
Thank you very much! We're glad you like it. Please don't hesitate to contact us if you have any further questions or requirements. See you soon!
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Raphael L.
Rating: 1 out of 5
following a purchase from 02/08/2024
Waited a month for a damaged figure
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Response from 1001hobbies
We are very sorry that your figurine has arrived damaged. Please send us photos of the damage to our e-mail address so that we can resolve the incident quickly. We want to make sure that you receive a suitable solution and apologize again for the inconvenience.
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Sonja E.
Rating: 4 out of 5
following a purchase from 18/08/2024
Everything worked well, only 2 items were unfortunately already sold out, which could still be added to the order.
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Response from 1001hobbies
Thank you for your feedback! We are pleased that the ordering process worked well. We apologize for the inconvenience regarding the sold out items. We are constantly working to refresh our range. Please do not hesitate to contact us if you have any questions or suggestions!
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jean francois D.
Rating: 4 out of 5
following a purchase from 30/07/2024
Hello everyone. It's an energetic and responsive service, and we're informed and accompanied on supply lead times as well as on preparation and shipment.
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Response from 1001hobbies
Hello ! Thank you for your enthusiastic feedback! We're delighted that our service was energetic and responsive, and that you appreciated the information about lead times. Your satisfaction is our priority! See you soon for your next orders!
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Eric B.
Rating: 4 out of 5
following a purchase from 19/08/2024
Delivery well received but packaging not suitable for a fragile product.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that the delivery was well received, but we are sorry to hear that the packaging was not suitable for a fragile product. Your feedback will help us improve our service. See you soon!
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Jean L.
Rating: 4 out of 5
following a purchase from 19/08/2024
Super
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Florent V.
Rating: 2 out of 5
following a purchase from 02/08/2024
Very difficult communication with the site following an incomplete parcel, call which refers to the mail, several mails sent with only one answer then more answers following this mail. Problem still unresolved after several weeks.
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Response from 1001hobbies
We are very sorry to hear that you have experienced communication difficulties regarding an incomplete package. Your experience is important to us. Thank you for your patience!
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JEAN B.
Rating: 4 out of 5
following a purchase from 18/08/2024
Abnormal delay for products that are supposed to be in stock and lots of emails: this is the 2nd time for this notice!
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Response from 1001hobbies
We are sorry to hear that you have experienced abnormal delays and communication problems. Your experience is important to us, and we will work to improve it. Thank you for your patience and understanding.
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Pierre A.
Rating: 4 out of 5
following a purchase from 26/08/2024
Very nice, except that I had ordered the comic with the other cover, which I thought was nicer, which is why I preferred to order it from you, even though I had seen it cheaper elsewhere... too bad, great comic all the same.
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Response from 1001hobbies
Thank you for your feedback! We're sorry the cover didn't live up to your expectations, but we're delighted you're enjoying the comic. We hope to see you soon for more discoveries!
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christian C.
Rating: 4 out of 5
following a purchase from 05/08/2024
Good is good.
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Response from 1001hobbies
Thank you for your feedback! We're glad everything went well. Don't hesitate to come back to us if you need anything! We hope to see you soon!
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Jean-Claude B.
Rating: 4 out of 5
following a purchase from 26/08/2024
Account opening and ordering process not very ergonomic. The rest is fine.
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Response from 1001hobbies
Thank you for your feedback! We're sorry to hear that the account opening and ordering process isn't very user-friendly. We value your feedback and will take it into account to improve the user experience. See you soon!
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Sylviane G.
Rating: 4 out of 5
following a purchase from 24/08/2024
Hello, the color of one of the paints doesn't match the color chart on your site.
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Response from 1001hobbies
not in the color chart. Could you please contact us at [email protected] and specify the part number? We'll do everything we can to solve the problem. Thank you for your understanding!
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Didier S.
Rating: 4 out of 5
following a purchase from 23/08/2024
Slightly high shipping costs
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Response from 1001hobbies
Thank you for your feedback! We take note of your comment about shipping costs. We always try to offer the best possible options. Please let us know if you have any suggestions. We look forward to hearing from you!
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jean-françois C.
Rating: 4 out of 5
following a purchase from 25/08/2024
très bonne boutique grand s choix de modèle en tout genre très bonne apréciatin
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Response from 1001hobbies
Thanks for your great feedback! We're delighted that you like our wide choice of models. Your appreciation motivates us to continue offering you the best! See you soon!
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jean claude J.
Rating: 4 out of 5
following a purchase from 05/08/2024
nothing to say speed and efficiency.
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Response from 1001hobbies
Thanks for the quick feedback! We're delighted that everything went so quickly and efficiently. See you soon for more worry-free orders!
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Eric C.
Rating: 4 out of 5
following a purchase from 30/07/2024
Watch out for the price of certain items ex mask canope montex
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Response from 1001hobbies
Thank you for your feedback. We take note of your comment about the prices of the items. We always aim to offer the best possible prices. If you have any questions or require further information, please do not hesitate to contact us. We hope to hear from you soon!
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Hervé D.
Rating: 4 out of 5
following a purchase from 17/08/2024
simply satisfied
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Response from 1001hobbies
Thanks for your feedback! Sometimes simplicity is best. Glad you're satisfied. See you soon for new orders!
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Nelly L.
Rating: 4 out of 5
following a purchase from 11/06/2024
Top site
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Response from 1001hobbies
Thank you very much! I'm glad you find the site top-notch. See you soon for new orders!
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hervé P.
Rating: 4 out of 5
following a purchase from 14/08/2024
nice fuselage to mount it in a 450, let's hope it flies!
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Response from 1001hobbies
Thanks for your feedback! The fuselage looks promising for 450 assembly, fingers crossed for a successful flight! ️ If you need any help or advice, we're here for you. Happy building!
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Stéphane D.
Rating: 2 out of 5
following a purchase from 07/08/2024
Delivery too long (3 weeks). Better to go in store.
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Response from 1001hobbies
We apologize for the delay in delivery. We understand that it was frustrating. We are working to improve our delivery times to better meet your expectations. Thank you for your feedback, and we look forward to serving you better in the future.
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Kimberly F.
Rating: 4 out of 5
following a purchase from 31/07/2024
Clearly arranged
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Response from 1001hobbies
Thank you for your feedback! It's great to hear that you find our range clear. We look forward to your next order!
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Norbert L.
Rating: 4 out of 5
following a purchase from 18/08/2024
Serious and fast shipping
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Response from 1001hobbies
Thank you for your feedback! We're glad you found our service reliable and the shipping fast. See you soon for more orders!
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thierry P.
Rating: 4 out of 5
following a purchase from 30/07/2024
a little long for the time but perfect material good packaging
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Response from 1001hobbies
Thank you for your patience! We're delighted that the material was perfect and that the packaging was up to scratch. We'll try to be quicker next time. See you soon for another top-notch order!
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Sandra S.
Rating: 4 out of 5
following a purchase from 31/07/2024
Top!
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Response from 1001hobbies
Thank you! We are very pleased that everything is great. See you soon for more great experiences!
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