Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Perfectly packaged delivery. Although this order took quite a while to arrive.
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Response from 1001hobbies
Thank you very much for your comment. We are delighted that your order arrived perfectly packaged. However, we understand your frustration with the long delivery time. We would like to point out that your order came from France, which can sometimes have an impact on delivery times. We are continually working to improve our processes and reduce lead times. Your satisfaction is our top priority. If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help you.
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christiane D.
Rating: 1 out of 5
following a purchase from 26/06/2024
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
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Response from 1001hobbies
We would like to inform you that we have indeed sent an e-mail in response to your messages. It is possible that our reply has gone to your spam folder. Please check your inbox and your spam folder. We take communication with our customers very seriously and deeply regret this situation. We apologize for the inconvenience and thank you for your understanding and patience.
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Jean Henri D.
Rating: 4 out of 5
following a purchase from 03/07/2024
Not suitable for beginners
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Response from 1001hobbies
Thank you for your feedback on the Dassault Rafale C 1/48 model. You're absolutely right, this model is rated at level 4/5, which makes it more suitable for experienced modellers. For beginners, we recommend level 1 or 2 models, which are simpler to assemble and perfect for getting acquainted with model building. If you need advice on choosing a model more suited to your level, or if you have any other questions, please don't hesitate to contact us. We're here to help! Thanks again for your understanding and see you soon! Best regards,
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Bruno B.
Rating: 1 out of 5
following a purchase from 15/06/2024
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
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Response from 1001hobbies
Thank you for your message and we apologize for this incident. We have received your written complaint and have taken immediate action to resolve this issue. An e-mail has been sent to you to discuss the options available to rectify the situation. Sincerely
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Steffen K.
Rating: 2 out of 5
following a purchase from 01/06/2024
I ordered it and paid for it, then my payment was not verified, I could order it again but it was more expensive than on offer. I then left it and ordered elsewhere and then apparently it worked with the payment and I now have two. All in all, the order tracking and communication is not good. I won't order anything else, sorry, you have to improve. I won't use the €5 voucher after my complaint.
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Response from 1001hobbies
We are sincerely sorry to hear of your difficulties with ordering and communication. This should not have happened and we apologize for the inconvenience this has caused you. We understand your frustration and regret that you have decided not to order from us again. Your experience is important to us and we will ensure that we improve our processes to avoid such issues in the future. Regarding the €5 voucher you received after your complaint, we would like to reassure you that you do not have to use it if you do not wish to. We appreciate your feedback and honesty. If there are any unanswered questions or if we can help you in any way, please let us know. We are here to help. Again, we apologize for any inconvenience this may have caused you. Yours sincerely,
J
Joachim R.
Rating: 4 out of 5
following a purchase from 23/06/2024
Well packaged, problem-free delivery, delivery time unfortunately very long.
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Response from 1001hobbies
Thank you for your feedback. We are pleased that your order was well packaged and could be delivered without any problems. However, we sincerely apologize for the long delivery time. We take your feedback seriously and will look internally at how we can improve our delivery times to avoid such delays in the future. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your patience and understanding. Yours sincerely,
J
JOSEP G.
Rating: 4 out of 5
following a purchase from 17/06/2024
Overall very good. The order was a little late.
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Response from 1001hobbies
Thank you for your feedback. We are glad to hear that you had an overall good experience with us. However, we are very sorry for the delay in the delivery of your order. We appreciate your understanding and apologize for any inconvenience this has caused. We are constantly working to improve our delivery times and ensure that every experience is excellent. If you have any questions or need additional assistance, please do not hesitate to contact us. We are here to help you in any way we can, thank you again for your trust in us! Best regards,
J
JEAN-MICHEL F.
Rating: 1 out of 5
following a purchase from 03/06/2024
not received my order in full
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Response from 1001hobbies
Dear Customer , We are sorry to hear that you have not received your order in full. We have sent you an e-mail asking if you would prefer to receive a credit note or a refund for the unavailable product. Could you please check your mailbox and let us know your choice? This will enable us to resolve the situation as quickly as possible. We sincerely apologize for this inconvenience and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. We're here to help! Thank you and see you soon!
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Oliver H.
Rating: 1 out of 5
following a purchase from 29/05/2024
Newsletter spam, delivery time was ambiguous
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Response from 1001hobbies
I apologize for the confusion regarding the delivery time mentioned and for any inconvenience this may have caused. We take your feedback very seriously and will rectify the situation to avoid any confusion in the future. I will also be unsubscribing you from our newsletter with immediate effect. If you have any further concerns or need additional support, please feel free to contact us directly. Thank you for your understanding and patience.
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Acheteur Vérifié L.
Rating: 1 out of 5
following a purchase from 16/06/2024
Very bad packing not in conformity Missing part impossible to assemble the model fascicle already used after several sending of email and telephone call no answer A model of a value of 124 euros Disgraceful I do not ask for a refund however a simple exchange I advise against any order at your risk and peril
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Response from 1001hobbies
We are very sorry for your experience. Unfortunately, we have not received an email from you to date. In order for us to resolve this issue as quickly as possible, could you please send us photos of the affected items to [email protected]. We understand your frustration and are committed to finding a satisfactory solution for you. Thank you for your understanding and cooperation.
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Jean-Jacques V.
Rating: 4 out of 5
following a purchase from 26/04/2024
Despite a substantial delay in the dispatch of my order, I still gave 1001 Hobbies' sales organization 4 stars. That being said, the items ordered came from Kiev in the Ukraine ... and I myself should have understood how difficult it would be for them to meet delivery deadlines, before definitively validating my order on the basis of their confirmation of deadlines. However, according to 1001 Hobbies, this long delay was due to their English supplier!... So I couldn't easily understand the explanations I was given for this delay, and I simply had to be patient, as I had no other suggestions... .
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Response from 1001hobbies
Thank you for your constructive comments despite the delay in sending your order. We take note of your comments concerning the origin of the products ordered and the delivery times. We are constantly working to improve our communication with our suppliers in order to avoid such situations in the future. Your patience and understanding are greatly appreciated. Should you have any other concerns or require further assistance, please do not hesitate to contact us directly. Once again, thank you for your understanding.
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Stef - IN'Tech Sud A.
Rating: 4 out of 5
following a purchase from 02/06/2024
Delivery time a little long but products in conformity
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Response from 1001hobbies
Thank you for your feedback. We are happy to know that the products received are in accordance with your expectations. Concerning the delivery time, we are sorry for the long delay. We take note of your feedback and are constantly striving to improve our services to offer you a better experience. Thank you for your understanding and patience.
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Jean-Marc D.
Rating: 2 out of 5
following a purchase from 22/05/2024
Too late...
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Response from 1001hobbies
We apologize for any delays. We understand your frustration and are working hard to improve our delivery service. Thank you for your patience and understanding.
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Vadym L.
Rating: 4 out of 5
following a purchase from 27/05/2024
Everything super
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Response from 1001hobbies
Merci !
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Mirko L.
Rating: 4 out of 5
following a purchase from 11/06/2024
hello, i wish i could find more models that i am looking for. but that is my need. greetings mirko
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Response from 1001hobbies
Thank you for your feedback! We understand your desire for a larger selection of models. If you are looking for specific models, please do not hesitate to email us. We do our best to regularly add new products to our website. Yours sincerely,
M
María Francisca D.
Rating: 4 out of 5
following a purchase from 01/06/2024
Almost everything was fine, but the type of delivery I chose said home delivery by post, but they don't bring it to your home and I had to go to the post office to pick it up, if I had known I would have chosen another delivery option.
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Response from 1001hobbies
We apologize for any confusion with the type of delivery you have chosen. We appreciate your comments and will take them into account to improve our service and inform you of your delivery options. If you need any further assistance or have any other questions, please do not hesitate to contact us. Sincerely The 1001 Hobbies Team
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Montse O.
Rating: 4 out of 5
following a purchase from 09/03/2024
All good, the only thing I would like when they say 24 to 48 hours is true.
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Response from 1001hobbies
Thank you for your comment. We are sorry for any inconvenience caused by the delivery time. We are working to improve our accuracy in shipping times. Your feedback is invaluable to us. If you need anything else, please do not hesitate to contact us. Best regards, The 1001 Hobbies Team
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jean francois D.
Rating: 4 out of 5
following a purchase from 09/06/2024
Very efficient and spontaneous on all types of orders.fast and expeditious processing could be said.Thank you for your professionalism to the whole team.
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Response from 1001hobbies
Many thanks for your enthusiastic feedback! We're delighted to know that you find our service efficient and spontaneous, whatever the type of order. Your satisfaction is our greatest reward. We make it a point of honour to process every order quickly and carefully, and it's a pleasure to see that it makes a difference to you. Thank you for your kind words about our professionalism, it motivates the whole team to keep it up! If you have any other requests or ideas to share, we're always ready to listen. Thanks again for your trust and loyalty! See you soon, The 1001 Hobbies team
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Rick W.
Rating: 1 out of 5
following a purchase from 28/05/2024
Good, prompt delivery
Response from 1001hobbies
Thank you for your positive feedback on the fast delivery! We are delighted that everything went smoothly. If you have any further queries or need any additional assistance, please do not hesitate to contact us. We'll do everything we can to make sure your next experience is a 5-star one. See you soon in our online shop! Best regards, The 1001 Hobbies team
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John H.
Rating: 4 out of 5
following a purchase from 25/05/2024
A little expensive but it was a kit I found hard to find.
Response from 1001hobbies
Thank you for your feedback! We understand your concern about the price. We're glad that you were able to find a kit that was difficult to locate elsewhere. If there's anything else you need or if you have any questions, please feel free to reach out to us. Best regards, The 1001 Hobbies Team
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MICHEL S.
Rating: 4 out of 5
following a purchase from 29/04/2024
The product is perfect, but the delivery was lousy - the parcel was left in the driveway despite the fragile note. MS
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Response from 1001hobbies
Thank you for your feedback. We are happy to hear that you are satisfied with the product. However, we are sorry to hear that the delivery did not live up to your expectations. We will report this problem to our delivery department to prevent it from happening again. Your satisfaction is our priority, and we thank you for informing us of this problem. If you have any other concerns, please do not hesitate to contact us. Thank you again for your patience and understanding. Sincerely, The 1001 Hobbies team
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Rodolphe V.
Rating: 4 out of 5
following a purchase from 05/05/2024
Every time you order, you ask for my opinion. I repeat, everything is fine Ras
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Response from 1001hobbies
Hello, Thank you for your message and your honesty! We are happy to hear that everything is OK for you. We have taken note of your wish to no longer receive requests for advice with every order. If you need anything else, we'll be happy to help. Thank you again for your loyalty! Sincerely, The 1001 Hobbies team
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Sergio G.
Rating: 1 out of 5
following a purchase from 17/05/2024
When you are being pestered with an order for 11 months, ... have you paid for it (PayPal), send proof, ... they are going to make them especially for you, ... what did you order? We did not find the order number you indicated, ..., give us the account number and we will return the money, but it was never a transfer, all this after many mails, writings on your page, phone call to the number 91...., with a service like this, how can you evaluate the experience? If it would have happened to you, what would be your comment?
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Response from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] to resolve this issue. Best regards, The 1001 Hobbies Team
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matthijs L.
Rating: 2 out of 5
following a purchase from 23/01/2024
The site was ok, but the delivery and customer service is worse than I have ever seen. Waited 6 months for all my products to arrive, and when I tried to get all but 1 product shipped after a few months of waiting, suddenly half the products were no longer available and I had to wait months more.
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Response from 1001hobbies
Hello, We apologize for the delay you experienced with your order. We understand your frustration and regret the inconvenience. We have split the shipment of your order in order to deliver all the products you ordered as quickly as possible. If you have any other problems or need further assistance, please do not hesitate to contact us via email . We are here to help you. Best regards, The 1001 Hobbies team
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Lucas L.
Rating: 4 out of 5
following a purchase from 04/06/2024
works
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Response from 1001hobbies
️️
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Alexandre C.
Rating: 4 out of 5
following a purchase from 19/06/2024
Fine
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Jose D.
Rating: 4 out of 5
following a purchase from 25/06/2024
Fast delivery. Wide assortment
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Response from 1001hobbies
Good to know! We have a wide assortment and we're glad we were able to make a quick delivery for you. thanks for your positive feedback!
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MASSIMO M.
Rating: 4 out of 5
following a purchase from 06/06/2024
All OK. Only a small smudge on the mode of the package. Little protected . But in essence , reliable !
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Response from 1001hobbies
Thank you for your feedback! We are happy that everything went well. We apologize for the small smudge in the packing method and appreciate your feedback on our reliability. If you need additional assistance or have any other questions, please feel free to contact us. Sincerely, The 1001 Hobbies Team
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thierry R.
Rating: 1 out of 5
following a purchase from 01/02/2024
No information on the delivery delay and a laconic e-mail on the obligations of the buyer who placed the order....bref minimum service...
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Michel A.
Rating: 2 out of 5
following a purchase from 25/06/2024
Nicely priced Frieza second form could buy, only the packaging of the figure was completely broken (and there were also parts of the packaging missing) but the shipping box was completely good and new. So there is deliberately a broken packaging sent, if I had received extra discount I would not have cared so do other websites. But in this way it is a bit of a nasty experience, buying something new that looks like it has been played with. For the rest a nice webshop hear!
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Response from 1001hobbies
Thank you for your feedback and kind words. We are sorry to hear that the packaging of the Frieza Second Form you purchased was damaged. This should not be happening. Please send us pictures of the damaged packaging and the figure to [email protected] so we can investigate the problem and help you. We apologize for the inconvenience and would like to find a solution that meets your expectations. Best regards The 1001 Hobbies team
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FELIX L.
Rating: 4 out of 5
following a purchase from 22/06/2024
I personally liked the site and the store.
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Response from 1001hobbies
I'm so glad to hear it! Thank you for your support and for sharing your positive experience with us! We're here for you at 1001 Hobbies!
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CLAUDIO B.
Rating: 4 out of 5
following a purchase from 17/06/2024
Hello everyone. the item just purchased is great. and the delivery was very fast. congratulations to the staff.
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Response from 1001hobbies
Hi everyone, Thank you very much for your positive feedback! We are happy that the item purchased is great and the delivery was fast. Kudos go out to all the staff! L'équipe vous remercie sincèrement depuis la France. If you have any other questions or need assistance, please do not hesitate to contact us. Best regards, The 1001 Hobbies team.
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simone P.
Rating: 1 out of 5
following a purchase from 13/06/2024
I've already explained everything in the last e-mail.
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ALESSIO M.
Rating: 1 out of 5
following a purchase from 15/04/2024
Unfortunately negative review, ordered and paid for 3 items I only received 1 item, I was told they lost my order but to date I have not received anything of the remaining order!!!
To my emails I get no response!!!
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Response from 1001hobbies
We are very sorry for the inconvenience you experienced. We have not received any emails from you. Please contact us at [email protected] to resolve this situation and make sure you receive what you are owed. We are here to help you and to resolve this situation as soon as possible. Sincerely, The 1001 Hobbies team.
H
henk B.
Rating: 4 out of 5
following a purchase from 17/06/2024
the layout is pleasant
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Response from 1001hobbies
Thank you very much for your feedback! We're glad you like the ease of use. If you have any other suggestions or questions, please let us know. Kind regards,
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Willem L.
Rating: 1 out of 5
following a purchase from 25/05/2024
Sloppy shipping. Received very late
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Response from 1001hobbies
We are sorry to hear that the delivery was disrupted and delayed. We apologize for the inconvenience. We will do our best to make sure this does not happen again. Kind regards,
J
Jean W.
Rating: 1 out of 5
following a purchase from 01/06/2024
Item did not arrive for unknown reasons, apparently returned to sender.
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Response from 1001hobbies
We are sorry to hear that the item has not arrived and has apparently been returned to sender. We will get back to you to find a solution if necessary. If you need any help or advice, please let me know by email.
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Henri F.
Rating: 4 out of 5
following a purchase from 27/05/2024
Very good as usual
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Response from 1001hobbies
Thank you very much for your loyalty and your positive feedback! We're delighted that everything went as smoothly as usual. See you soon for new orders!
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Francisco E.
Rating: 2 out of 5
following a purchase from 19/06/2024
I was not warned that it would be cretrasaria
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Response from 1001hobbies
We regret that we did not inform you about the delay. We have offered you a credit note so that you can make a new purchase. If you would prefer a refund, please reply to the email we sent you. Thank you for your understanding.
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eric M.
Rating: 4 out of 5
following a purchase from 02/06/2024
Satisfied with the products thank you
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with our products. If there's anything else you need, please let us know. We hope to see you soon!
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