Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
1.5 month ago placed order of marker blocks incl markers. After a few weeks I received only the pens and the blocks were missing. Had to contact them a few times, only to be told that they were no longer available. Finally I received a return label and immediately returned the pens. Now 1.5 months later I still have not received my money back. The product is still for sale in the webshop. Very disappointed!
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Pascal M.
Rating: 1 out of 5
following a purchase from 08/03/2024
The only company that never makes a mistake!!! As proof, every other item is delivered wrong and their explanation, barely veiled, is either the deliverer or the dishonest customer!!! But not them! But not them ! 14,90€ for big sums...
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Response from 1001hobbies
Dear Pascal We have read your message and would like to express our deepest appreciation for taking the time to share your concerns with us. We fully understand your frustration and would like to assure you that we take every customer comment very seriously. Customer satisfaction is our top priority and we are deeply sorry that your shopping experience did not live up to your expectations. We would like to assure you that we do our utmost to guarantee the quality of our products and their delivery in the best possible conditions. We are aware that errors can occur, despite our best efforts, and we are here to rectify any situation that does not live up to our standards. We are also aware that customer satisfaction is not just about product quality, but also about the way problems are handled. Your comment about our response to delivery incidents is well noted, and we will work to improve our communication on this subject. We would like to assure you that we remain at your disposal for any questions or complaints you may have. We are here to offer you the best possible service and to rectify any errors as quickly as possible. Once again, thank you for your feedback and please accept our sincerest apologies for any inconvenience this may have caused.
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marco C.
Rating: 4 out of 5
following a purchase from 02/03/2024
Very rich catalog, correct prices. Times not very fast due to sourcing from manufacturer but tolerable.
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Response from 1001hobbies
Thank you very much for your positive feedback. We are glad to know that you found our catalog informative and that our prices are considered fair. Regarding delivery time, we are aware that sometimes it may be slightly extended due to our direct supply from the manufacturer. We appreciate your understanding and tolerance in this regard. Please be assured that we will always do our best to minimize these delays and make your shopping experience as smooth as possible. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our top priority and we are here to help you. Once again, we thank you for your trust and continued support. Sincerely
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Dirk R.
Rating: 1 out of 5
following a purchase from 26/02/2024
Unfortunately I cannot give a good rating. After several attempts by email, it was not possible to deliver to my delivery address, although I was promised my change by email. Had to pick up my order with much effort at an unknown delivery address. In addition, I have pointed out that I am severely disabled. I will not order again, unless hell freezes over....
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Response from 1001hobbies
Dear Customer, We are deeply sorry to learn of your unsatisfactory experience with our delivery service. Your experience did not meet our high standards for customer service, and we sincerely apologize for any inconvenience this may have caused. We understand the importance of delivering your orders to the address provided and regret any misunderstandings or errors in the delivery process. Your feedback is valuable to us and we will investigate this situation to ensure appropriate action is taken to ensure this does not happen again in the future. We would also like to apologize for any inconvenience caused by having to pick up your order at an unexpected delivery address, especially given your situation. Your comfort and satisfaction are of the utmost importance to us and we sincerely regret any stress or difficulty this may have caused. We understand your decision to no longer order from us and we respect your choice. Should you change your mind in the future, we would welcome the opportunity to regain your trust and provide you with a positive shopping experience. Yours sincerely,
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Anna B.
Rating: 4 out of 5
following a purchase from 30/03/2024
The delivery is usually very fast but the parcel tracking lacks transparency when ordering items that are not currently in stock.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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rene M.
Rating: 4 out of 5
following a purchase from 05/04/2024
nothing to say always perfect
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Christopher K.
Rating: 4 out of 5
following a purchase from 07/04/2024
Fast delivery. Item as described. There was a thick layer of dust on the packaging. Once with the Swiffer over it, then it no longer looks like a storage keeper.
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Response from 1001hobbies
Good afternoon, thank you for your positive feedback regarding the fast delivery and the item matching the description. However, we are sorry to hear that the packaging of your order was dusty upon receipt. We understand that this can be disappointing and we apologize for this experience. We will take immediate action to investigate this matter and ensure that our packing processes are reviewed and improved so that this does not happen again in the future. Your satisfaction is our top priority and we thank you for bringing this situation to our attention. If you have any further concerns or need additional support, please do not hesitate to contact us. We are here to help you.
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Jan K.
Rating: 4 out of 5
following a purchase from 15/03/2024
Beautiful product
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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dominique P.
Rating: 4 out of 5
following a purchase from 05/04/2024
It would be easier to return the parcel to the post office than to a relay, I hope to have it this Friday!
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Denis B.
Rating: 4 out of 5
following a purchase from 27/03/2024
Despite a slight delay, as usual I am satisfied with my order. Thank you to the entire 1001 Hobbies team.
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Mickael G.
Rating: 4 out of 5
following a purchase from 04/01/2024
A little, but in the end very happy
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Frédéric L.
Rating: 1 out of 5
following a purchase from 16/03/2024
Long delivery times are fine. If the buyer knows this BEFORE placing the order, there's no problem - the purchase is made with full knowledge of the facts. I find it very regrettable to be informed of the delivery time AFTER payment of the order, and moreover by messages that do not indicate any date. Yours faithfully
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Response from 1001hobbies
Dear Customer, Thank you for your feedback and we fully understand your concern regarding the communication of delivery times. We sincerely apologize for any confusion or frustration this may have caused. We take your feedback very seriously and are committed to improving our communication process to ensure complete transparency from the very beginning of your shopping experience. Your satisfaction is our top priority. We are currently working on solutions to inform our customers of delivery times from the moment they place their order, ensuring a smoother and more transparent shopping experience. In the meantime, we invite you to contact us directly with any questions or concerns you may have about your order. We're here to help and to provide you with the best possible service. Once again, please accept our sincerest apologies for any inconvenience this may have caused. We greatly appreciate your feedback and patience as we work to resolve this issue.
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Christophe A.
Rating: 4 out of 5
following a purchase from 10/03/2024
Very fast
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Bart Jan W.
Rating: 4 out of 5
following a purchase from 26/03/2024
The delivery time was longer than indicated.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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JEAN-SEBASTIEN C.
Rating: 4 out of 5
following a purchase from 26/03/2024
The parts still have to be assembled!...
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Jos V.
Rating: 1 out of 5
following a purchase from 20/03/2024
Delivery much too late and then also wrong article delivered Poor communication with English speaking staff
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Patrice G.
Rating: 4 out of 5
following a purchase from 14/03/2024
good contact, good products
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Christian S.
Rating: 1 out of 5
following a purchase from 08/03/2024
My questions have not been answered and due to incorrect delivery I have not yet received any feedback on the exchange, what happens next?
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Henri F.
Rating: 4 out of 5
following a purchase from 28/03/2024
Very good
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Antonino M.
Rating: 4 out of 5
following a purchase from 02/03/2024
Delivery on time. Possibility of tracking. goods arrived undamaged. Packaging to be improved. The boxes of the kits are poorly "protected" inside the package. Other online model stores ship in sturdier boxes and place material inside the box containing the kits that protects the contents.
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Response from 1001hobbies
Thank you for letting us know about your purchasing experience. We are pleased to learn that the delivery was on time and that you were able to track the package throughout its journey. However, we are sorry to learn that the packaging did not live up to expectations. We take our customers' feedback very seriously and will use your comment to improve our service. We will make sure to review our packaging process to ensure that kit boxes are better protected during transport. We understand the importance of delivering products in optimal condition and we will do our best to make sure this happens in the future. We appreciate the time you took to share your comments with us and hope to have the opportunity to serve you again in the future. Sincerely yours,
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pascal G.
Rating: 1 out of 5
following a purchase from 08/03/2024
Bonjour, ca ne sert a rien de donner son avis, vous ne les lisez pas !!!!!!!!! I have an order that was delivered to me in partial since late January, no news from your company have you an explanation ??????????????
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Response from 1001hobbies
We sincerely apologize for the inconvenience you have experienced with your order. We understand your frustration and are committed to resolving this issue as quickly as possible. We have indeed tried to contact you on several occasions to discuss the situation and provide you with a detailed explanation, but unfortunately we have not received a response from you. We are sorry if our efforts to contact you have not been successful. We assure you that we are actively working to resolve the problem with your order and will keep you informed of any developments... Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to call us directly. Sincerely yours
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DAVID B.
Rating: 4 out of 5
following a purchase from 04/03/2024
nothing to complain about except that I was originally charged delivery costs even though I had taken the premium card and my purchase was over 99 euros, but everything was resolved with a later refund, resulting in 80% satisfaction.
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Vincent S.
Rating: 4 out of 5
following a purchase from 29/02/2024
The products are very satisfactory and deliveries are very fast. The search filters for the choice of paints are missing. The services linked to the starter kit really need to be reviewed: I didn't get the right paints despite receiving an e-mail. If a model requires forests: highlight this information.
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Response from 1001hobbies
Thank you very much for your detailed feedback on your experience with us. We are delighted to hear that you were very happy with the products you received and that deliveries were prompt. Your feedback is invaluable to us and enables us to continually improve our services. We have taken note of your suggestions concerning the search filters for paint selection. We are currently working on improving this feature to make your shopping experience even smoother. As for the services related to the starter kit, we sincerely apologize for the inconvenience you have experienced. We will immediately review and improve our processes to ensure that every customer receives the right products in line with their expectations. With regard to models requiring drills, we will take your suggestion on board and ensure that this information is clearly highlighted to facilitate your purchases. Once again, thank you for your constructive feedback. We are committed to providing quality service and look forward to serving you again in the near future.
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Alberto B.
Rating: 1 out of 5
following a purchase from 21/03/2024
I had requested home delivery not to the stationery store
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Response from 1001hobbies
We sincerely apologize for the inconvenience. We would like to clarify that during the purchase process, you had the option to select your preferred delivery method, including home delivery service or pickup at a relais location. However, we understand that there may have been misunderstandings and we are here to resolve this situation as quickly and efficiently as possible. We are here to assist you and want to make sure that you receive the best possible service. Thank you for your understanding
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Frank K.
Rating: 2 out of 5
following a purchase from 20/02/2024
Delivery time too long
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Monika D.
Rating: 2 out of 5
following a purchase from 18/12/2023
The surcharge for faster delivery was not justified, I expect a refund to my PayPal account. Despite changing the delivery address, the delivery was made to the "old" delivery address and thus additional costs for shipping.
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Abel Z.
Rating: 1 out of 5
following a purchase from 06/03/2024
They did not deliver my order, after days waiting for a solution I have no answer, I do not recommend this site at all, you claim and if you call they answer in English and do not speak Spanish, the response mail is null to your claims, thank goodness it was a small order and I will not lose much money, because for me it is already lost.
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Response from 1001hobbies
We sincerely regret the inconvenience you experienced with your order. We understand your frustration and apologize for any delay or miscommunication you have experienced. We take your situation very seriously and are committed to resolving this issue quickly and to your satisfaction. Our goal is to provide quality service and ensure full customer satisfaction. We look forward to the opportunity to prove to you that we are capable of doing so. Thank you for your understanding
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VICENT S.
Rating: 4 out of 5
following a purchase from 01/03/2024
I had been told that some of the models in this order were out of print. (I have been ordering them for two years...and they are not coming, so with 1001 Hobbies it has been very easy and satisfactory.
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Josep R.
Rating: 4 out of 5
following a purchase from 14/03/2024
everything set correctly, highly recommended, excellent material.
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Kurt T.
Rating: 4 out of 5
following a purchase from 17/03/2024
Clear and easy navigation
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Jan J.
Rating: 4 out of 5
following a purchase from 27/02/2024
Sometimes a bit difficult to search through the extensive offerings
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Samuel D.
Rating: 4 out of 5
following a purchase from 17/03/2024
The material I received was high quality, but not what I expected. The website needs some work and does not give any details regarding the product and the construction. I was expecting something akin to CubicFun models, no glue, heavy cardboard, snap together, but this is sheets of paper you have to carefully cut yourself and then glue together.
Response from 1001hobbies
Samuel, Thank you for sharing your feedback with us. We're glad to hear that you found the material you received to be of high quality, but we regret that it didn't meet your expectations. Your comments regarding the website and its lack of detailed product information are noted. We understand the importance of providing clear and accurate descriptions to ensure that customers have a proper understanding of the product they are purchasing. We will certainly take your feedback into consideration as we work to improve our website and enhance the product information provided. We apologize for any confusion regarding the construction of the model. Our aim is to provide models that are easy and enjoyable to assemble, akin to CubicFun models. We're sorry to hear that the product you received did not meet this expectation. We will review our product descriptions and ensure that they accurately reflect the materials and construction process involved. If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We value your input and are committed to providing you with the best possible experience. Thank you for bringing this to our attention.
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Frédéric T.
Rating: 4 out of 5
following a purchase from 18/03/2024
As usual!!! Perfect delivery Thank you.
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Frédéric T.
Rating: 4 out of 5
following a purchase from 26/02/2024
Perfect delivery as usual !!!! Thank you.
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Valérie D.
Rating: 4 out of 5
following a purchase from 04/03/2024
My order arrived safely. I was reassured several times that my parcel was being prepared.
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Matthijs D.
Rating: 1 out of 5
following a purchase from 13/03/2024
Worthless webshop! After two weeks of waiting, my order has still not been shipped even though it is indicated to be in stock. The e-mail is not responded to and when I call I get an English speaking person on the phone (probably outsourced customer service). Can't cancel the order on the website or by phone because they first have to 'investigate' what went wrong. In short, worthless order here NEVER again. Now just hope I get my money back.
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Response from 1001hobbies
Dear Customer, We are very sorry to hear that you experienced problems with your order. As a French online store, we always strive to provide high-quality customer service, and we deeply regret that your experience did not meet your expectations. We want to assure you that we take your concerns very seriously and will immediately investigate what happened with your order. We will do our best to correct this mistake and we hope to regain your trust again in the future. If you have any further questions or comments, please do not hesitate to contact us directly. We are ready to assist you. Kind regards,
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jacky G.
Rating: 4 out of 5
following a purchase from 08/03/2024
An order and a follow-up nothing to say, my parcel and the place of delivery very well.
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E R.
Rating: 4 out of 5
following a purchase from 25/01/2024
Fine webshop that can supply a lot of nice modeling products and accessories. Also, the price is good in my opinion and the stock status and delivery time is accurate and transparent. Also I really like their website navigation and search. Only thing I would like to see more extensive is the information about the plastic building model itself. It lacks useful information about the model, not about the aircraft type itself. But about how the building model is. I will definitely order here more often!
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Response from 1001hobbies
Dear customer, Thank you very much for your positive feedback! We are pleased to hear that you are satisfied with our webshop and our modeling products. We are pleased to know that you find our prices reasonable and that you find our stock status and delivery times accurate and transparent. We also appreciate your comments about our website navigation and search function. We strive to make your shopping experience as smooth as possible. Regarding the information about the plastic building models, we would like to let you know that we receive this information directly from our suppliers. However, your comments help us to further improve our product information and add more details, such as the presence of rubber wheels and other relevant details about the building models themselves. We are happy to hear that you plan to order from us more often, and we look forward to serving you again in the future! If you have any further suggestions or comments, please do not hesitate to contact us. We are always ready to listen to our customers and improve our service. Kind regards,
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Frederic S.
Rating: 4 out of 5
following a purchase from 13/02/2024
For this order and received the mini ok not the toyota hilux received another one
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Vincent F.
Rating: 4 out of 5
following a purchase from 09/03/2024
R.A.S expé + conditioning pro
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