Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 275 published reviews
5 25,4k 63% 4 6 442 16% 3 2 770 7% 2 1 726 4% 1 3 982 10%

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1, 2 and 4 stars

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M
Martin V.
Rating: 4 out of 5
following a purchase from 01/12/2023
Good couldn't be better
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Solène F.
Rating: 1 out of 5
following a purchase from 03/12/2023
The order I received did not correspond to the purchase I had made. Following my complaint, I never received a return.
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Alan B.
Rating: 4 out of 5
following a purchase from 03/12/2023
Item was despatched in good time, delivery company missed me first and didn't leave a note, but successfully delivered s few days later. In between, 1001Hobbies, had contacted me to note the failed deliver and that it would be redelivered shortly. It was.
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Didier R.
Rating: 4 out of 5
following a purchase from 27/10/2023
Generally serious.
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Édith L.
Rating: 4 out of 5
following a purchase from 27/11/2023
A bit of a wait for delivery but with 15 days to go before Christmas nothing really unexpected. Delivery arrived on time and always very well packaged, a little more anonymity on the box would be welcome.
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michel R.
Rating: 4 out of 5
following a purchase from 02/01/2024
order delivered quickly in a relay center and corresponds to my order nothing more to say
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Peter V.
Rating: 4 out of 5
following a purchase from 05/12/2023
Good clear site!
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CHRISTOPHE L.
Rating: 4 out of 5
following a purchase from 15/12/2023
As ordered and delivered in good condition.
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Ososkov M.
Rating: 2 out of 5
following a purchase from 07/12/2023
The product is ok, but was a Christmas present for a child and was ordered in 2.5 weeks on 08.12, but arrived on 30.12. Very long delivery time, despite the contact with the service team - as a result a disappointed child and only 2 stars!
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Olaf K.
Rating: 4 out of 5
following a purchase from 20/12/2023
Ordered and received just before Christmas. Thank you
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ann S.
Rating: 2 out of 5
following a purchase from 15/12/2023
Package was okay though, when it finally arrives.
Then when you have questions about the delivery date you are only referred to the mail point. While there it is said that nothing has been received yet. On the track and tracé you then see, that they only started processing the purchase, the day after it would actually be delivered at the latest ...
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Sylvain M.
Rating: 4 out of 5
following a purchase from 08/12/2023
I received my order with the products wrapped in gift wrap as requested.
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Kain D.
Rating: 1 out of 5
following a purchase from 20/12/2023
Not once received a complete order and certainly not within 2 weeks as indicated, make it 2 months. Don't fall for it you can just whistle for your stuff or money! If you don't go after it yourself mail.
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Patrick M.
Rating: 1 out of 5
following a purchase from 13/12/2023
I did not receive the item I ordered. Poor customer service.
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Antonio V.
Rating: 4 out of 5
following a purchase from 27/11/2023
Good
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Marcel M.
Rating: 4 out of 5
following a purchase from 24/11/2023
Wide choice. Information on delivery time could be better. Took with like a month before package was delivered.
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Florian H.
Rating: 4 out of 5
following a purchase from 03/11/2023
I am very satisfied
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Josep Vicent G.
Rating: 1 out of 5
following a purchase from 12/12/2023
I asked them to cancel the order before it was shipped and they would not cancel it claiming it was already shipped. Two days later I got a notification that the order had just shipped. I did not send it back because of the high shipping costs.
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Laurence G.
Rating: 4 out of 5
following a purchase from 23/12/2023
Order lead time
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Jon S.
Rating: 4 out of 5
following a purchase from 06/12/2023
Everything as described, but the additional safety labels were stuck over the original paint manufactorers label and code numbers. Find somewhere else to stick them!
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Benjamin B.
Rating: 4 out of 5
following a purchase from 09/12/2023
Item as specified, delivery exactly as indicated. Thank you.
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Fee D.
Rating: 4 out of 5
following a purchase from 08/11/2023
Little information with the products, otherwise fine site
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Kelly P.
Rating: 1 out of 5
following a purchase from 04/12/2023
Order shipped 1 1/2 weeks later, and after having to threaten to file a dispute with PayPal. Order received with the wrong paint color. It was for a birthday, so not only did I not get it on time, I also got the wrong color. Unpleasant greeting and open paypal dispute, they're getting away with it, but I paid for a product I didn't order and ended up giving a gift without being able to paint the figurines. This is obviously a recurring problem with the site, and I should have checked the reviews first. I would never recommend this site, nor would I recommend it to you.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Eric B.
Rating: 4 out of 5
following a purchase from 17/12/2023
The item was well received, but the price of the reference ordered was a little high.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Géraldine M.
Rating: 4 out of 5
following a purchase from 10/12/2023
Product selection and quality
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Laurence G.
Rating: 1 out of 5
following a purchase from 12/12/2023
You still can't figure out that I've picked up my package!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Antoine R.
Rating: 4 out of 5
following a purchase from 09/11/2023
Delivered over a month late, but as expected, very good quality.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Gilles L.
Rating: 1 out of 5
following a purchase from 20/12/2023
One brush (N°1) arrived broken. Poor packaging. Very disappointed.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Celia H.
Rating: 2 out of 5
following a purchase from 23/11/2023
One of the boxes was open and tampered with.
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Stefan W.
Rating: 4 out of 5
following a purchase from 02/12/2023
Search function could be a little better
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Sandra G.
Rating: 2 out of 5
following a purchase from 02/12/2023
It took a whole 4 weeks for the goods to arrive. Nobody speaks German after I contacted them 3 times. The parcel arrived in tatters because the box was far too big. The goods were damaged. The only plus point: the price was good for good quality.
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Lila H.
Rating: 2 out of 5
following a purchase from 04/12/2023
I had to cancel my order because it never happened in 3 weeks I had only 1 figurine out of 3. Figure that I received because I yelled once. I'll have nothing to offer at Christmas and the refund money is still not in my account. Spoiler, it's december 24th, and the only figurine I received is in a dented box, which makes it super clean to give as a christmas present. Thank you 1001hobbies, it will be a great party!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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'JEAN+PIERRE+' M.
Rating: 2 out of 5
following a purchase from 14/12/2023
The service is good but I can only give 2 stars because I received the board with part of the decalcomanies removed. How can I do history in these conditions?
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Rainer T.
Rating: 2 out of 5
following a purchase from 24/11/2023
Only when I asked was I told that the goods were not in stock and had to be procured first
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Francisco A.
Rating: 4 out of 5
following a purchase from 27/11/2023
All good, but shipment arrived late and without precise directions (one day I looked and it still gave as arrival date two days earlier...)
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Renato B.
Rating: 4 out of 5
following a purchase from 21/11/2023
Seems easy enough to navigate, there are interesting articles and parts, useful little information on some articles that helps to understand.
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Francesca G.
Rating: 4 out of 5
following a purchase from 10/12/2023
The prices are very fair considering everything, and there are figures that I have not found elsewhere! The quality is obviously high as the figures are original, and the (free) shipping was very fast. There are *some* figures with higher prices, if you want to save money on everything you will have to buy from more sites besides this one, but I have noticed that if an order is very large the margin of savings is greater. Good service in any case, and the items arrived safely packed and without any damage.
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Cindy L.
Rating: 1 out of 5
following a purchase from 08/12/2023
I placed an order that never arrived but was debited from my account. I had to call back several times to finally be told clearly that there had been a bug with my order and that I should place it again immediately! And of course with a commercial gesture! I finally received my order more than 1 month later, but of course I didn't even get an apology or a commercial gesture, even though they had told me on the phone!
In short, I don't recommend this site because I didn't get my gift when I wanted it and no apology or gesture! Very very very disappointed
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Christiane P.
Rating: 2 out of 5
following a purchase from 01/12/2023
Order placed on 1/12 and received on 21 !!!! While it was indicated on your site: sent within 8 days!! my Christmas sales all cancelled! A broken star in the lot!!5
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Sandrine M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Delivery a little late, but on time
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