Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Stephen T.
Rating: 4 out of 5
following a purchase from 14/12/2023
Found everything great except i thought the delivery could have been faster
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Vania M.
Rating: 4 out of 5
following a purchase from 10/12/2023
Time a little long, but item arrived as dmi expected.
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laurent B.
Rating: 1 out of 5
following a purchase from 03/12/2023
received only 2 out of 3 articles, and not the most important ones
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Davide G.
Rating: 4 out of 5
following a purchase from 11/12/2023
New model, fairly quick shipping
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Eric I.
Rating: 2 out of 5
following a purchase from 24/08/2023
I left many messages to customer service, asking you to change the delivery address because I was moving. Finally I contacted an operator to do it and she told me that everything was ok, that she had changed the address. It was a lie because it was still delivered to my old address and I had to call in favors to have it delivered to the new tenants.
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Tiana D.
Rating: 4 out of 5
following a purchase from 09/11/2023
Delivery time respected, the parcel was superbly packaged and protected.
The only downside was that when I asked about the status of the order, the after-sales service told me it wouldn't be available before January 2024. 3 days later, the order was delivered!
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Eduard C.
Rating: 1 out of 5
following a purchase from 11/12/2023
I asked them to confirm that the product was as in the photo, as they had sent me a different model on another website. They confirmed that it was as in the photo. When I received it, it was NOT as in the photo and consequently, I requested the return. To my surprise, they told me that I must pay the return shipping costs. A real scam of a company.
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marta S.
Rating: 4 out of 5
following a purchase from 12/12/2023
I used this site for the first time and the item reached me after 6 days
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Ireneusz G.
Rating: 1 out of 5
following a purchase from 05/12/2023
the parcel arrived on time, but damaged inside and before it arrived in the UK. all contents are unusable. I do not recommend this company. I regret not checking the reviews before purchasing. Money wasted
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Sven Erik L.
Rating: 4 out of 5
following a purchase from 21/11/2023
Delivery time a little too long. Therefore only 5 stars
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May V.
Rating: 4 out of 5
following a purchase from 16/11/2023
Clear. Versatile choice.
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Milan V.
Rating: 2 out of 5
following a purchase from 27/11/2023
I give this site only 2 stars because I had ordered 7 models, but I only received 6, the B-29 superfortresses scale 1/48 from revell I did not receive in the package. Then I sent another mail but I have not had a reply back ! So I don't know where this m9del construction box has gone ! The package itself was undamaged though and all the model kits were tip top in order. The package was also delivered very fast.
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'Pascale' D.
Rating: 1 out of 5
following a purchase from 29/11/2023
Order placed on November 29 and still not shipped. No reply to my email request for information about the availability of my products and impossible to contact them by phone. In short, I probably won't get my order for Christmas... even though it's paid for. I don't recommend this seller.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Francisco Javier M.
Rating: 4 out of 5
following a purchase from 30/11/2023
Good treatment, speed and ease of purchase.
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Kai-Uwe S.
Rating: 4 out of 5
following a purchase from 11/11/2023
The selection is very extensive and comprehensive. Unfortunately, the relatively long delivery times bother me.
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Eric B.
Rating: 4 out of 5
following a purchase from 28/11/2023
ALL CLEAR.
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Ac M.
Rating: 4 out of 5
following a purchase from 01/12/2023
Delivery was good..and well packed..only long wait for it was a drawback
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Christian S.
Rating: 4 out of 5
following a purchase from 02/12/2023
a little longer than expected, but correct delivery
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K B.
Rating: 4 out of 5
following a purchase from 26/11/2023
Wide choice reasonably fast delivery
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Joël E.
Rating: 4 out of 5
following a purchase from 04/12/2023
meets my expectations
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Manfred P.
Rating: 1 out of 5
following a purchase from 11/11/2023
Delivery time stated as 1 week, in the end it was 6 weeks. Put off again and again, no response to inquiries. Not again.
At least the order has now arrived - lucky me...
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francisco andres P.
Rating: 4 out of 5
following a purchase from 29/11/2023
I haven't started them yet, but the service I have received has been excellent.
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siem B.
Rating: 4 out of 5
following a purchase from 26/11/2023
Took way too long for the order to arrive. Track and trace was through a French concernediest and not translatable to ned or eng.Looks very much like dropshipping, I order from them and only then 1001 hobbies goes to order from the supplier! Next time I will skip...too bad
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Jan R.
Rating: 1 out of 5
following a purchase from 06/12/2023
I find that when I order something I get to hear signs that you have not completed that I did. I find that very annoying and it takes too long for me to get my order. I find that a pity of 1001 hobbies my point is a 5.
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JACQUES C.
Rating: 4 out of 5
following a purchase from 02/12/2023
Good products, delivery a little long.
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Krzysztof Z.
Rating: 1 out of 5
following a purchase from 20/11/2023
Package send 3 weeks after time promised in description. Box came incomplete - you forgot to put one item in. You then said you cant do refund for the one item that I didn't receive, so you need to send me it again. So here I am waiting, again. I won't buy here ever again unless I will be desperate to do so.
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Daniele M.
Rating: 4 out of 5
following a purchase from 26/11/2023
great service, fast, accurate and at a fair price. thank you
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Philippe P.
Rating: 4 out of 5
following a purchase from 26/11/2023
No complaints
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Christophe S.
Rating: 1 out of 5
following a purchase from 07/12/2023
Order error. Wrong site info. Wrong product info by phone. And no solution or commercial gesture proposed. For an order of almost 160e
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Kelly P.
Rating: 1 out of 5
following a purchase from 25/11/2023
If I could put less than 1 star, I would... More than a week and a half to send my order and still I had to write to activate things by threatening to put a dispute paypal. I ordered for a birthday, result I have nothing more offer the day and receiving my order surprise paintings ordered did not match. Sav not only acted in bad faith, but was also unpleasant and told me they didn't know about it, although I have a screenshot proving otherwise... I will never recommend this site again and advise you to do the same. I should have consulted the reviews beforehand, as the problem is obviously recurrent.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Eric C.
Rating: 4 out of 5
following a purchase from 09/11/2023
Delays are a bit long, but you're informed of the follow-up, and that's reassuring.
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jacques V.
Rating: 4 out of 5
following a purchase from 13/12/2023
I am very happy with the order and I thank you for the service, a quality service.
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CHRISTOPHE L.
Rating: 1 out of 5
following a purchase from 27/11/2023
Item arrived completely broken and unusable.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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luciano C.
Rating: 4 out of 5
following a purchase from 07/12/2023
Package arrived on time,easy pickup.
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patricia W.
Rating: 4 out of 5
following a purchase from 12/12/2023
Very good site, good navigation, surprised to have found a 380gt suzuki. I hope you'll get the 750gt suzuki later.
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philippe H.
Rating: 4 out of 5
following a purchase from 10/12/2023
Top model
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Michel C.
Rating: 4 out of 5
following a purchase from 17/11/2023
very interesting products: price, delivery times, delivery.
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Julie D.
Rating: 4 out of 5
following a purchase from 14/11/2023
The item met my expectations and was sent quickly. Only slight downside: the price of postage, otherwise completely satisfied!
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Francis C.
Rating: 4 out of 5
following a purchase from 15/11/2023
Very satisfied with the products delivered, one remark concerning the shipping costs execif for less than 200g, 9.90€ by Colissimo in a bubble envelope !!!! The rate 4.25€ for less than 250g!!!!
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