Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
But too pricey! Itherwise no problemsa nd prompt deliver.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Angélique K.
Rating: 4 out of 5
following a purchase from 18/11/2023
Very good products and prices! Very fast delivery. On the other hand negative point on transport and packaging. 2 boxes out of 4 damaged but otherwise very good.
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JEAN MARIE M.
Rating: 4 out of 5
following a purchase from 22/10/2023
Good, received promptly.
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Iván L.
Rating: 2 out of 5
following a purchase from 08/11/2023
The car was used and the packaging was broken.
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Response from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
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JEAN-LUC B.
Rating: 4 out of 5
following a purchase from 13/11/2023
Very good, everything's OK
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Paul H.
Rating: 1 out of 5
following a purchase from 07/10/2023
Contacting customer services via email weeks ago and still awaiting for youto come back to me. Charged twice
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
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Jores L.
Rating: 4 out of 5
following a purchase from 29/10/2023
The packaging was perfect a little long waiting time
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Dominique G.
Rating: 4 out of 5
following a purchase from 02/11/2023
do not give a delivery date if you are not sure of the deadline.
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elisabeth V.
Rating: 2 out of 5
following a purchase from 13/11/2023
Parcel arrived in very poor condition.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Jean B.
Rating: 4 out of 5
following a purchase from 08/11/2023
I received my order quickly.
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christian N.
Rating: 4 out of 5
following a purchase from 10/11/2023
Relatively expensive shipping costs, especially with Mondial Relay.
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Philippe C.
Rating: 4 out of 5
following a purchase from 03/11/2023
Good quality items, correct delivery times and perfect packaging.
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GUENOLA D.
Rating: 4 out of 5
following a purchase from 05/10/2023
Satisfactory order. Despite a rather long delivery time.
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Chantal S.
Rating: 4 out of 5
following a purchase from 09/11/2023
First order, an article that I had very difficult to find and very satisfied with the service with a very fast delivery I would have put 5 stars if the package was better packed because very fragile but fortunately arrived without damage.
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Guy L.
Rating: 4 out of 5
following a purchase from 20/10/2023
When I opened my parcel, the headlight had come out of its housing. However, it was well packed, otherwise no problem.
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Joep J.
Rating: 1 out of 5
following a purchase from 03/10/2023
Delivery was very slow, about three weeks.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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guillaume T.
Rating: 2 out of 5
following a purchase from 04/10/2023
No comment
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Magali T.
Rating: 4 out of 5
following a purchase from 26/10/2023
The figurines look very nice, I haven't taken them out of the boxes, they're Christmas presents. The only problem is the dust on the boxes.
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bernard G.
Rating: 4 out of 5
following a purchase from 14/11/2023
I am obliged to pay for delivery despite a purchase of more than one hundred Euros because it is impossible to move. For the rest everything is ok.
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Arnold G.
Rating: 2 out of 5
following a purchase from 19/10/2023
Hello Team 1001 hobbies It took me almost a month to receive my order. That is no longer up to date. With Amazon I would have received it within two days.
Best regards Arnold
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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cees D.
Rating: 4 out of 5
following a purchase from 04/11/2023
Assortment is top! Handling fine only the delivery time is a bit long, but the website (search function) is far from ideal.
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Stefan B.
Rating: 4 out of 5
following a purchase from 29/10/2023
IO good
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Andrés M.
Rating: 4 out of 5
following a purchase from 13/10/2023
They are very expensive.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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JEAN-PAUL M.
Rating: 4 out of 5
following a purchase from 09/11/2023
Very fast delivery but very different information on the order: material in stock, then to order from your suppliers.
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Nicolas L.
Rating: 1 out of 5
following a purchase from 08/11/2023
Unfortunately, the photo was misleading, and I received the wrong product. I thought it was the old cultists that were on sale, and I got the new ones I already had. Perhaps the photo should be updated.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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JOSE MARIA P.
Rating: 4 out of 5
following a purchase from 26/10/2023
Very good service
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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gilles G.
Rating: 4 out of 5
following a purchase from 19/10/2023
Brands of figurines that you can't find anywhere else... very interesting.
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Marc L.
Rating: 4 out of 5
following a purchase from 13/10/2023
Really not bad. Items conform to specifications and on time.
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Eric C.
Rating: 1 out of 5
following a purchase from 05/10/2023
I would never order from this store again. I never received my item and am still waiting for my money today!
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Jean pierre R.
Rating: 1 out of 5
following a purchase from 26/07/2023
I still haven't received my full order.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Tanja K.
Rating: 4 out of 5
following a purchase from 07/10/2023
Everything worked out
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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chevron J.
Rating: 1 out of 5
following a purchase from 05/10/2023
I don't recommend manipulative liars Just there to take your money nothing in stock half of the order never received but paid I have just opened a procedure against 1001 hobbies for fraudulent sale pass your way and buy from a real pro I wanted to try and well never again from them
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Joseba D.
Rating: 4 out of 5
following a purchase from 13/10/2023
Everything was fine, the order took a little while, but it was fine.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Christian F.
Rating: 4 out of 5
following a purchase from 26/10/2023
Wide selection. Fast delivery. SAP very friendly. The only problem is that some models are far too expensive for what they are. Also, virtually all the models received 5-star reviews. I find that odd.
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Thierry R.
Rating: 1 out of 5
following a purchase from 12/10/2023
Product indicated as being available on the site, after validating my order and waiting several days, I was informed that the product was being restocked... I asked to cancel my order as the product would arrive too late, but I received no reply. In short, the product arrived after four weeks, my son's birthday had passed and everyone was disappointed. Not to mention the 10-euro fee I have to pay, which is not indicated in the item description. I'll never order from this site again!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Johan R.
Rating: 4 out of 5
following a purchase from 23/08/2023
Packaging could have been better
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Frédéric T.
Rating: 4 out of 5
following a purchase from 30/10/2023
with 1001 HOBBIES, nothing changes, on time, even before, impeccable order, package too. don't change a thing, THANK YOU!!!!! Frédéric T
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Alexander H.
Rating: 1 out of 5
following a purchase from 29/09/2023
I ordered two copies of the book Void King in hardback. They delivered two copies of the book in paperback. I checked the website. Yep, the pictures are of a hardback book. I contact them asking them to resolve the issue, they respond, tell me how embarrassing it is for them, then I never hear from them again. I guess since they got their money from me, they don’t think that they have to deliver the product they sold me. I won’t be ordering from 1001hobbies.com again
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Cinzia B.
Rating: 4 out of 5
following a purchase from 03/10/2023
Shipping a little slow, but great value for money! I am satisfied with my purchase.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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richard V.
Rating: 4 out of 5
following a purchase from 18/10/2023
No problems encountered, may take a while to get stuff. Maybe because the order had to come from France. Assumed it would come from the Netherlands because of the name 1001hobbies.nl.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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