Customer reviews of 1001hobbies

Wrong information with the article on the site so I couldn't do anything with it, and the previous order was damaged. Get a refund of 10€ while the article cost over 30€...2 out of 4 were still broken. Still order something again, wrong info was on it.... 1st couple of orders went well but now they have dropped out anyway. Screwed up 2x in a row. I will order elsewhere from now on.

smooth delivery, everything according to plan

my order took over a month to arrive. Delivery time too long!

very good service, speed

Still waiting for orders where the individual products were available in the meantime. Now I seem to have been waiting for over half a year.

Hello 1001HOBBIES team nothing to say perfect, however I am disappointed with my order a Nieuport 28 by ste DUMAS, everything is in English, the wheels are molded plastic and everything seems quite fragile and this is not my first model! 136 euros I find the price a little exaggerated given the box delivered.

Unfortunately, the delivery fee is relatively high, but the selection and service is very good!

When I placed my first order, everything went smoothly. But for this parts order on September 25 and 30 (parts available within 1 week) after 15/20 days still no shipment. I learned on October 16 that the parts had not been ordered from the supplier... in the end I had to wait almost 1 month for 3 references available within 1 week. The last reference was missing, and without any delay, I asked for a refund on this part and for the other 2 references to be shipped. Even for the cancellation, refund and shipment, I had to call them 3 times, raising the tone on the last call to get everything done... disappointed, unfortunately, for this major problem.

Foreign-language instructions without translation and gift-wrapping charges invoiced but not requested.

plenty of choice

the delivery was made on time! The only complaint I have is that the paint cans are missing the type of paint ( X-1 or HF-18 ) or it is indicated in another way. Thank you for your reply.

The order was placed quickly, but unfortunately the part took a long time to arrive from the supplier and the post office took 5 days to send it by Collissimo instead of the expected 2 days.

Nice merchandise, delivery time too long.

I'm not happy with the order it's a misleading article

A few difficulties in meeting delivery deadlines... But nothing dramatic!

Almost 3 weeks to receive paints that are reported in stock, I find this very average. With for only information, an email, each week which informs me that my order was not yet prepared... and to finish no sign of the customer service, nor any compensation...

bonjour je ne pensais pas que le pot de peinture serait miniature erreur de ma part

The delivery time for this order was not very good. At the time of order the estimated delivery time was 1 to 2 weeks, in reality it took 1 month. Order 04/09/23 arrival 06/10/23

Nothing to report

fast delivery good

Am very satisfied

The item was bought on Sept 12th but only arrived on Oct 25th and only after 2 emails and a message on Instagram dm. I bought it to give as a birthday gift and it arrived after the date. Definitely will never buy in the store again and will not recommend it.

I order paints with references and when I receive them there are no references on the pots.

Apart from the fact that the parcel arrived in a sorry state (crushed cardboard), even though I'd expected careful packaging after a 17-day wait, a "maquette", strangely offered without a photo (which struck me as suspicious and warranted a phone call), the so-called "maquette" of the Iliouchine Il-76 is very disconcerting: there's no box, the parts are very rough, non-individualized mouldings in the "rough" style, with no interlocking system, and in rather soft plastic, so difficult to work with! So I don't know if I could do anything with them, despite 35 years' experience in model making; they weren't worth €150! I'd have liked to add some photos to the commentary, that would be more eloquent.

I am still waiting to hear about the FIAT G50, which I have not received.

Abnormally long delivery times for an item that was announced as being in stock but was actually being restocked. But the job was done and the order arrived a little earlier than expected on the site.

Lots of hassle and no updates on order

All good, just a little too long delivery time.

There have been errors in the last two orders I have placed, I have emailed two différant depts to get resolved and have not even had a response to any emails, very disappointing, won’t use again which is a shame as the range and price is very good but they don’t get orders right and don’t respond or try to resolve,

I didn't receive the item I ordered instead of my 150€ order I received a doll costume for 5€ And as of today I still don't know where my order is and when I'll be able to receive it.

Not received

My order was slightly delayed, but otherwise was in new condition, arrived before I really required it, and 1001 Hobbies customer service responded quickly when I inquired about my order. Basically, no real problems!

fast delivery navigation on the site not always easy it would be interesting to have the corresponding color ref of each model

Well

The delivery was as described but unfortunately the online tracking was not up to date. My parcel was already there but the online tracking said it was still on its way

Your description and void

Poor service.

Very satisfied. Quick turnaround time and easy to navigate.

The 1001 hobbies site is well presented and everything can be found there. The only problem is the time I had to wait to receive what I ordered (more than 15 days)

the site does not provide good information for non French residents and i had not been informed of the unacceptable delay of forwarding (although through an expensive express provider : more than 3 weeks for Dubai !!! (still pending)