Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I am still waiting, after numerous e mails and assurances about it from the seller ,to receive one of the packages ordered and logically already paid for, disappointment.
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Victor M.
Rating: 4 out of 5
following a purchase from 01/10/2023
Everything perfect the model of the plane and the quality brushes, I do not put a star more because of the delay in shipping was a little more than a week longer than expected but for the products a ten.
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Ange M.
Rating: 4 out of 5
following a purchase from 30/09/2023
good product, processing time too long
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Christopher P.
Rating: 1 out of 5
following a purchase from 04/10/2023
Terrible. They only sent half of my order, which was damaged, the most expensive item never arrived and was never sent, they have also refused to send a replacement or send me a refund for it. I would NEVER buy from this company again and I would tell anybody else to avoid dealing with them. They also pretend they are in the UK with their website name, UK phone number and UK prices but they are actually in France. Their customer service is pathetic, the ignore you. Worst experience EVER. I lost £160 dealing with them.
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Henri S.
Rating: 4 out of 5
following a purchase from 01/10/2023
Great site. Clear and customer friendly.
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FREDDY G.
Rating: 4 out of 5
following a purchase from 13/10/2023
Deadline met
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Olivier R.
Rating: 4 out of 5
following a purchase from 05/10/2023
In terms of ordering, there's nothing to complain about. However, in terms of ergonomics, one possible improvement would be to make it easier to navigate through the various categories. For example, if you want to find a can of Tamiya paint, you'll have to use the search engine, so I'm only giving it 4 stars, to leave room for improvement :-)
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Roberto C.
Rating: 4 out of 5
following a purchase from 27/09/2023
Times a little long but helpful and professional. Sometimes problems with delivery service and that triples the delivery time, but everything is solved.
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Abel W.
Rating: 4 out of 5
following a purchase from 07/10/2023
Quick but box was little dented
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José D.
Rating: 4 out of 5
following a purchase from 29/09/2023
Order received well packaged, received a little late, but you have people who inform you on the phone, I will recommend without problems.
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Didier B.
Rating: 4 out of 5
following a purchase from 06/10/2023
Interior parts already detached and some difficult because small to list. Without that, it's fine overall.
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viviane S.
Rating: 4 out of 5
following a purchase from 24/09/2023
very good after-sales service, despite figurine error
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carlos M.
Rating: 2 out of 5
following a purchase from 03/09/2023
the canisters arrived half dry. less than half of them
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Response from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
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bernard S.
Rating: 4 out of 5
following a purchase from 14/09/2023
It's a pity that some models are out of stock for so long.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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claudy F.
Rating: 2 out of 5
following a purchase from 26/09/2023
Good product
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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jean-noel B.
Rating: 4 out of 5
following a purchase from 12/09/2023
RAS. super
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Sandra Z.
Rating: 2 out of 5
following a purchase from 14/08/2023
Lots of choice but clunky site, long shipping times and unclear communication
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alfredo G.
Rating: 4 out of 5
following a purchase from 30/08/2023
No problem at all
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Michel D.
Rating: 4 out of 5
following a purchase from 19/09/2023
Very good, no problem, good communication with the site due to the fact that I was waiting for the ordered article to be restocked. Perfect delivery, fully satisfied.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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vincent M.
Rating: 2 out of 5
following a purchase from 18/09/2023
Delivery time not respected.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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HENRI L.
Rating: 4 out of 5
following a purchase from 29/09/2023
Very good but excessive shipping costs
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Marc Z.
Rating: 2 out of 5
following a purchase from 29/09/2023
There's no French translation, so it's unusable. Despite my e-mail, no response.
Too bad
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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laurent S.
Rating: 4 out of 5
following a purchase from 17/09/2023
Apart from a slightly long delivery due to an item being in stock (a partial delivery would have been a plus). The products conform to the order and the collection from the locker is spot on.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Nina E.
Rating: 1 out of 5
following a purchase from 19/09/2023
Ordered a game but it came with a French explanation of the rules! Strange when you order something from a Dutch site. Emailed but not solved to my satisfaction. Will not order again soon.
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Antoine B.
Rating: 4 out of 5
following a purchase from 17/09/2023
Received the package in perfect condition, nothing to report, perfect delivery.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your trust. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Pierre-Alexandre B.
Rating: 4 out of 5
following a purchase from 03/08/2023
No complaints. Very careful packaging and I was even able to add a product even though my order had already been placed. Very efficient after-sales service.
Rather complete site with lots of choice. I'm only giving it 4 stars because I find the product information sheets almost non-existent and lacking in information.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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emmanuel M.
Rating: 4 out of 5
following a purchase from 17/09/2023
Delivery date on time, items well protected and conform to my order.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Nicolas S.
Rating: 1 out of 5
following a purchase from 16/09/2023
I am still waiting for my order because I have no tracking number to reference. They should use serious shipping companies: who is Delivengo? I don't think I will order again.
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Response from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
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Mylian R.
Rating: 1 out of 5
following a purchase from 12/09/2023
No parcel received
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Bruce J.
Rating: 4 out of 5
following a purchase from 11/09/2023
Hi l Am Totally Happy With Service, From 1001hobbies.com, Please No Problem at All.. For What l Got Decals.. Please
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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jean-marc G.
Rating: 2 out of 5
following a purchase from 12/08/2023
part in stock on the site with a lead time of 2 to 4 weeks (order placed in August, staff on vacation, understandable), problem, the part is in stock, but with the supplier who...is in England. order received at the end of September, beyond the expected lead time, I understand that 1001 hobbies is dependent on its supplier and English customs, but not to display product in stock.
I would like to thank the person I spoke to on the phone, who gave me an explanation and made a commercial gesture, and who was also waiting for his orders (taken "hostage" by British customs/ long live Brexit. Sincerely
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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thierry S.
Rating: 4 out of 5
following a purchase from 25/08/2023
Well received the order, the only problem I encountered: two emails and two calls to get information about the order and the delivery date.
once the last call was made, everything was back to normal.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Hubert C.
Rating: 4 out of 5
following a purchase from 11/09/2023
Nice
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Pierre-Alexandre T.
Rating: 1 out of 5
following a purchase from 03/09/2023
Order incomplete on delivery. An invoiced item was missing because it was unavailable. They shipped as if nothing had happened. When I asked for a refund for the missing item, I was told that my order had been delivered. I explained the problem a second time: radio silence. A third e-mail to explain the situation again. Still no response other than to advertise for new products. Lack of seriousness and consideration for the customer, bordering on fraudulent.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Alastair M.
Rating: 4 out of 5
following a purchase from 16/09/2023
Delivery times to the UK were OK, given the added complication of Brexit, and there was a brief hold-up due to a query on the import paperwork. On arrival the kits were delivered in a box that was just about adequate, but it and the internal packing could have been better and I feel lucky that there wasn't actually any damage to the contents. Hence only 4 stars rather than 5.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Esben Heine P.
Rating: 4 out of 5
following a purchase from 15/08/2023
Very happy.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Daniele C.
Rating: 4 out of 5
following a purchase from 15/09/2023
Everything can be found, slightly slow shipping could be improved....
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Mark B.
Rating: 4 out of 5
following a purchase from 24/07/2023
The order went well and I received the goods, however I had a delay due to customs. It would be good if you could consider charging the vat from your end then I wouldn't have been charged large extra courier processing charge.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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JANSSENS M.
Rating: 4 out of 5
following a purchase from 01/09/2023
I keep repeating. Perfect handling of my orders.
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kees K.
Rating: 4 out of 5
following a purchase from 21/08/2023
no complaints
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