Customer reviews of 1001hobbies

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André S.

Rating: 4 out of 5

Published on 17/09/2023 à 16h02 following a purchase from 04/09/2023

Why these systematically announced delays in order preparation?

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Jose Manuel M.

Rating: 1 out of 5

Published on 17/09/2023 à 15h00 following a purchase from 05/08/2023

On August 5th I placed an order for Evergreen paints and squares. Does anyone think I would have done it if I had known it was going to arrive on September 13th? The shipment must have been sent by turtle courier, it took 10 days for the package to arrive in Paris to Spain. It took 10 days for the package to get from Paris to Spain. I don't think I will ever buy from them again.

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Tommaso M.

Rating: 1 out of 5

Published on 17/09/2023 à 14h02 following a purchase from 28/08/2023

First and last time I order on this site

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Mateusz B.

Rating: 4 out of 5

Published on 16/09/2023 à 21h15 following a purchase from 14/08/2023

It took a long time to reach me.

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Robert S.

Rating: 2 out of 5

Published on 16/09/2023 à 14h46 following a purchase from 05/09/2023

Perfect delivery, but the product is not very efficient and fragile. I would not use it again.

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Bart D.

Rating: 4 out of 5

Published on 16/09/2023 à 00h19 following a purchase from 10/09/2023

Delivered quickly, everything was included only the box of the Gundam kit had some damage.

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rodolphe W.

Rating: 4 out of 5

Published on 15/09/2023 à 21h46 following a purchase from 08/09/2023

package received, but a little late, box a little crushed, saw sent in a bubble letter, and sent by world relay, either and Normally correct, and that now there should be no problem, ro your customer.

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jacky G.

Rating: 4 out of 5

Published on 15/09/2023 à 20h09 following a purchase from 01/09/2023

A good follow-up of my parcel moreover a good packing for the protection of my order nothing to say.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/09/2023 à 18h46 following a purchase from 12/08/2023

Very good site with a wide selection.

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Patrick M.

Rating: 2 out of 5

Published on 15/09/2023 à 17h02 following a purchase from 08/09/2023

Wrong driver and 1 parcel missing

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Vincent C.

Rating: 2 out of 5

Published on 15/09/2023 à 14h15 following a purchase from 02/09/2023

There's a banner on the site informing us of delivery times of 24 to 48 hours. For just under 9 euros I was delivered after 14 days. When I asked about the tracking of my order, which was supposed to contain only in-stock items, the reply I received simply informed me that preparation had been delayed and that my order would be prepared quickly. In the end, I received my order with one item less, obviously no longer in stock at the time of preparation. I therefore have a credit note valid on a merchant site that I don't really want to order from any more.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/09/2023 à 08h50 following a purchase from 21/08/2023

Too bad a label hides the product number.

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Geverifieerde Koper

Rating: 1 out of 5

Published on 15/09/2023 à 00h18 following a purchase from 14/05/2023

Do not answer mails.Question regarding discount code not working.Product in shopping cart spontaneously increased in price too.It was not a promotional product.I hesitate to order again....

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Comprador Verificado

Rating: 1 out of 5

Published on 14/09/2023 à 14h46 following a purchase from 04/08/2023

I would not recommend the purchase: I made the purchase, a week later I received by mail the status of the order indicating that it would arrive in a few days. Unfortunately a month later it had not arrived. Along the way there were more than 5 unanswered emails from 1001hobbies. Better choose other suppliers.

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Arnaud C.

Rating: 1 out of 5

Published on 14/09/2023 à 12h35 following a purchase from 28/08/2023

I waited more than two weeks for my order to be taken into account, then it arrived a few days later, and in the end I didn't get everything I ordered: 3 items out of the 5 basic items, instead of taking a larger box, it will be in two packages.

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Daniel F.

Rating: 4 out of 5

Published on 13/09/2023 à 17h11 following a purchase from 27/08/2023

Good deal and Quick sendding

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john F.

Rating: 1 out of 5

Published on 13/09/2023 à 15h52 following a purchase from 08/08/2023

order received after 5weeks in damaged package after several mails about delay and 1 mail that my address was unknown.contents pa.kket was not damaged

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Geoffrey L.

Rating: 4 out of 5

Published on 13/09/2023 à 13h58 following a purchase from 29/08/2023

Very good, I recommend

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Lynda B.

Rating: 4 out of 5

Published on 12/09/2023 à 12h40 following a purchase from 12/08/2023

Firstly, my apologies for not replying sooner.
I received my husband"s Fiat BR-20 1/72 on 29.7.23, and subsequently, on the 12.8.23 another Fiat BR-20 plus the Junkers Ju 88A-4. Would it be possible to return the Fiat Mask?
All of the masks are apparently 'the best that can be found'! Praise indeed!
I look forward to hearing from you regarding the Fiat BR-20 Mask being returned.

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Lucie B.

Rating: 1 out of 5

Published on 11/09/2023 à 20h24 following a purchase from 10/07/2023

This company did not ship my order until a month after it was ordered. It was only when I requested to cancel the order as I had to order from somewhere else that they decided to ship it out!
The customer service team were not good or helpful.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/09/2023 à 17h50 following a purchase from 17/08/2023

Fluorescent shades are difficult to apply evenly. Any advice?

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Billy-Jo P.

Rating: 1 out of 5

Published on 11/09/2023 à 12h10 following a purchase from 14/07/2023

love the product it just took so long!!

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Verified Buyer

Rating: 1 out of 5

Published on 11/09/2023 à 00h32 following a purchase from 14/04/2023

Wanna waste your time with customer service barely replying? Plz buy from them then bc I bought an item from them and haven’t received it ever since and it was back in April haha love that

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Comprador Verificado

Rating: 1 out of 5

Published on 09/09/2023 à 12h33 following a purchase from 05/08/2023

I am very unhappy because I have not received my order after one month but you did charge it.

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emmanuel M.

Rating: 4 out of 5

Published on 08/09/2023 à 13h33 following a purchase from 23/08/2023

Order conformed to my request and was delivered as expected. But what's a pity, is that there's a lack of advantages in some models from Hasegawa or Tamiya in 1/48 that I can't find any more.

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Christine M.

Rating: 4 out of 5

Published on 07/09/2023 à 15h13 following a purchase from 19/08/2023

The delivery took quite a long time. The products were as expected and very good!

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Rene C.

Rating: 4 out of 5

Published on 06/09/2023 à 17h07 following a purchase from 26/08/2023

Does not correspond completely to the photo in the ad.

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Verifizierter Käufer

Rating: 1 out of 5

Published on 05/09/2023 à 18h19 following a purchase from 28/08/2023

Did not receive my package (it was shipped to Germany with LaPoste, where can that be?) no response to the support ticket , no one answers the phone.... never buy anything from here again!

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Verified Buyer

Rating: 2 out of 5

Published on 05/09/2023 à 16h19 following a purchase from 08/08/2023

The product arrived 15 days later than the originally agreed-upon delivery date. Unfortunately, they didn't proactively notify me about the delay or offer an alternative solution. I had to initiate contact with them to inquire about the reason for the delay, and their responses were consistently vague. The items I purchased were intended as a birthday gift for a family member, but I was unable to give them on time due to this delay.

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Comprador Verificado

Rating: 1 out of 5

Published on 04/09/2023 à 10h37 following a purchase from 31/07/2023

My experience was quite bad. Before buying the product I asked for information to make sure, in addition to taking time to satisfy the mail since by phone impossible, they tell me one thing and then send another (I have it all in writing).
They take a long time to serve order and now to return a thousand laps since obviously they have not sent me what they said it was .... sorry but in my case I can not say anything good about them.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 04/09/2023 à 08h23 following a purchase from 22/08/2023

Shipping can sometimes take a while but overall very happy

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Acheteur Vérifié

Rating: 2 out of 5

Published on 03/09/2023 à 23h37 following a purchase from 26/08/2023

After-sales service not really responsive for me

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Response from 1001hobbies Published on 25/10/2023

Hello Sir, Thank you for taking the time to let us know what you think of our customer service. We're sorry, but you placed your order on Saturday evening at 22:18. You sent us an email on August 27 09:57 (Sunday, to ask us to cancel....). We're sorry we didn't have time to cancel your order, but please understand that Monday is often the busiest day for customer service. Thank you for your understanding. Sincerely, 1001hobbies

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Acheteur Vérifié

Rating: 2 out of 5

Published on 03/09/2023 à 22h27 following a purchase from 11/08/2023

1 month delivery or almost ...

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Acheteur Vérifié

Rating: 1 out of 5

Published on 03/09/2023 à 13h56 following a purchase from 16/08/2023

I ordered some paints, which were available at the time I placed the order, the shipment was delayed because 1 then 2 items were missing, so the shipment took a long time, but was still well packaged, except that, I don't know why, they stuck labels on the paint cans, and it was no longer possible to read the reference, so yes, I know the difference between white and black, but I ordered several shades of brown, and frankly I'm having trouble finding the right references, even with a color chart, I would have bought 1 time from them

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Response from 1001hobbies Published on 25/10/2023

Hello Sir, We're passing this information on to our suppliers right away, as we've been informing them of this problem several times now. Unfortunately, these are mandatory standards, which is why it's complicated to have them changed! We apologize for the inconvenience. Please accept our sincere apologies. Good day 1001Hobbies

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Acheteur Vérifié

Rating: 1 out of 5

Published on 03/09/2023 à 12h22 following a purchase from 18/08/2023

Crazy site and they made a mistake in the delivery address. Very bad store to flee from....

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Response from 1001hobbies Published on 25/10/2023

Hello Sir, We are not responsible for the information you provide on the site when placing your order. The addresses are transmitted to our logistics depot as they are, and we do not change anything. We would like to thank you for your very useful opinion, which helps us to improve the quality of our site every day! @soon at 1001hobbies.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/09/2023 à 10h41 following a purchase from 02/08/2023

colli well received

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Verified Buyer

Rating: 4 out of 5

Published on 02/09/2023 à 17h11 following a purchase from 22/08/2023

My delivery was meant to come in between the 26-29th but came the 30th other than that good company

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Geverifieerde Koper

Rating: 4 out of 5

Published on 02/09/2023 à 15h12 following a purchase from 23/08/2023

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/09/2023 à 15h09 following a purchase from 21/08/2023

Hello, I was pleasantly surprised to have the 3 steel pigments. One steel pot was broken but I'm not complaining! Thank you.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/09/2023 à 10h03 following a purchase from 07/08/2023

No problem finding the products I needed, very well designed and easy to use. Shipping costs a bit high ???

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