Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I bought a product 7 months ago and I still don't know when it's going to arrive, or even if it's going to arrive or not. It is supposed to have been shipped 5 weeks ago, but apparently they are supposed to bring it on foot. The only positive thing is that when I write an email to find out how things are going at least I get an answer.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/08/2023
Average prices, accurate in delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/08/2023
Courier send email advising delivery for a Monday but did not deliver till the Tuesday other than that the service was quick
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Verified Buyer
Rating: 2 out of 5
following a purchase from 30/07/2023
Answered queries quite quickly but did resolve issue to my liking
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/07/2023
Always delivered in good condition. Only the payment method is complicated. There are no Belgian banks listed. I have to pay via a detour. It is easier to pay directly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2023
The order was perfect and well packaged. But the delivery time is really long.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/08/2023
Its my first order...
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/08/2023
The delivery time is a little longer, but the product is exactly as described on the site. I am very satisfied with it
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/07/2023
Battery came late and did not work….. with a dead battery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2023
I placed an order and only received a third of it, as the rest was unavailable... what's more, some of the figurines I ordered were packaged in the wrong way and the packaging was damaged (despite my note in the comments to pack carefully and not to bend the tabs on the boxes). Only the customer service lady I spoke to on the phone was very understanding and helpful. Well done to her, because the rest is unsatisfactory...
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 25/04/2023
Good selection but unfortunately many items not in stock. Delivery was always easy to track. Customer service always responded quickly.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 19/07/2023
Bad company
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/08/2023
Fast and well organized
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2023
Product being restocked at time of order not reported. Order received the day after shipment.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/08/2023
See my previous reviews. My reviews have not changed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2023
Delivery a few days late but otherwise a good experience.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 27/07/2023
Delivery and everything was just good nothing to complain about
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/08/2023
Everything was good, the UI is clear, the only things I can comment on is the breadth of the selection, shipping wasn't too fast either but the site can't do anything about that. Overall, 9/10
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2023
Very good, easy-to-use site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/07/2023
Hello, I'm very unhappy with my last 3 paint purchases, why? there's too much thinner in the paint pots which makes the paint too liquid and does a poor job. the worst is the enamel brown gloss 80 pot which contains 2/3 thinner. I'm thinking of changing paint brands. Best regards. M.GUILBON.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/04/2023
Website made out they were a British site by charging in GBP and posting a U.K. number. The total cost included VAT. Found later they were based in France and the VAT was French tax. Ended up paying 40% as HMRC charged another 20% on arrival. HMRC told me as the product was sold and exported to U.K. it should not have been subject to French tax. Told the company but not answer. Please be aware before buying from this company.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/07/2023
Today is 8/23/23 and I have not received my Futaba antenna. It was o ly $30.00 or but still. When I contacted the company I was told I shipped it cheap way so it could not be traced. Guess I'm the money. Customers....BEWARE!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
Good service and fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2023
Extremely fast response to my problem and efficient solution found
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 06/08/2023
The product is missing parts, has paint residues and the box is open, and it has taken 15 days to arrive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2023
very good, but I was surprised that my paints arrived in a soft envelope rather than a small cardboard box.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 03/07/2023
As always, everything is fine!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/08/2023
Everything right on time, and neatly packaged.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/07/2023
The products really aren't that great. There's tape on the joints and the plastic is really light. As for service, when you mark a product in stock, you shouldn't have to wait two weeks for delivery. We need to improve on this last point.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/08/2023
there are no detailed french assembly instructions inside, nor any other assembly instructions, very disappointed for a first order.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 02/08/2023
Nice kit for nice price, however shipping took longer than expected and hardly any communication about this, could be better
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
Navigation on the site, at least on mobile, isn't very fluid or intuitive, but it's fine, delivery was fast and the package was well cared for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2023
100/100 satisfaction
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/08/2023
Great delivery, no complications. And nice that you were still able to deliver the products I ordered. Pricey though, well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2023
Despite the long delay, the figurines have arrived. They look fine.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2023
I ordered a red car and a blue one arrived!!! I sent you a message ...No answer!!!!! Not a very serious shop!!!!!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/08/2023
everything nicely depicted
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/07/2023
it does not protect products during transport
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2023
customer service is very good.my main interest is 1/72 napoleonic military figures and my favorite brand, Zvezda, is prohibitively expensive.something I find hard to understand, especially since I don't have this problem with my other retailers.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/07/2023
I had a problem with the reception of the package, but fortunately they solved the problem.
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