Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The packaging was terrible and obviously the display case was broken, I claimed it and never heard from them again.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. If we have not heard from you, it is very likely that we have no record of your message. Could you please send us an email with photos of the window in question to [email protected]? We will find a solution. Thank you very much and have a nice day
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 19/06/2023
The product was perfect, just as I wanted it to be. It arrived on time and therefore my experience was good.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 02/06/2023
Accurate, on-time delivery, average prices!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 09/06/2023
I was skeptical at first, but it seems to be reputable. Shipping was a week longer than stated, but OK.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2023
Nothing to say
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 02/07/2023
Good price for the model purchased, arrived relatively quickly with excellent packaging, a little high shipping costs.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2023
first and last experience with this merchant. my account is debited when the item is not available, the "parcel" is sent by carrier when it does not weigh 20 grams, the carrier delivers to a relay point that I did not choose in short, very bad ...
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Response from 1001hobbies
Hello and thank you for your feedback, which is very important to us. We are very sorry if your experience was not satisfactory. Concerning the availability of the article, it is generally indicated on our site: either it is "in stock" and available immediately", or "dispatched within XX days" in which case there is a little more waiting. Occasionally, a product is being restocked, in which case the lead time may be extended. In such a case, don't hesitate to contact our customer service department by e-mail at [email protected], who will be happy to answer you. Concerning the weight of the parcel, I'll pass on the information: indeed, a simple letter could have sufficed. Finally, concerning the choice of Mondial Relais, we can't do anything about it: it's a problem that concerns Mondial Relais and one of its relays that must have been saturated or closed, which forced you to change the address. Have a nice day!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/06/2023
. Quite good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2023
Delay a little long but nevertheless correct
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2023
I am very unhappy, this is the second time I have ordered from this site and both times there have been delays in delivery. Product ordered on June 16th received on July 8th. There will be no third order. For a site that recommends buying French, you should be able to deliver within 3 days maximum. Comprenne qui pourra !
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2023
Bonjour , maquette commander sans problème , le seul soucis c'est le temps d'attente pour la livraison presque 15 jours alors que d'autre site livre entre deux et 5 jours maxi même les Belges livre plus vite . si non a part cela on est prévenue de l'arrivée du colis si non un bon site de maquette qui reste pas donner niveau prix.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2023
Nothing in particular to report, despite a slight delay in delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
Too bad there wasn't a notification that the product purchased was out of stock. Then, good communication from the team. Once the product was available, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2023
Parcel lost but once relaunched, the parcel arrived quickly, very happy with the figurine :)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2023
Error in your stock, I would have liked to have been contacted rather than having to do it myself, worrying that I would receive nothing. No follow-up, it's a shame.
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Response from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. Indeed, when a supplier updates the availability of a product, and a fortiori when a product is unavailable, we do not receive any notification. We're currently thinking about a way of obtaining these updates to be more proactive towards our customers. Have a nice day!
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 20/06/2023
I am satisfied with the service and the purchase. Only one detail is missing for the fifth star. I would like a shipping channel that allows tracking of shipping and delivery. Still, it remains a positive experience.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 29/06/2023
For a £15.00 snap together kit the final bill inclusive of postage and tax was over £25.00.
Not my idea of good value. howeve delivery was very quick.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. We're sorry if your experience wasn't optimal. We'll take your feedback into account. Have a great day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2023
Delays a little long, but serious delivery
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 29/05/2023
The site is well organized but perhaps a hair confusing.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 18/06/2023
It is that I received a voucher for this site otherwise I would never have ordered through this site. But it turns out they are scammers.
1. Free delivery from spending 100 euros, quite high but with such a store you're soon there anyway. I order here for 160 euros and use my vouchers. But they are not seen as money but as a discount code so you still have to pay shipping costs. Ridiculous 2. You order some things, half of them are delivered, namely all the small stuff, but you can forget about the big and expensive kit. If you then contact the customer service you get a response if you can send pictures because it should be in the box. Responded twice now and 2 weeks later and never heard anything back. Never buy anything here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Response from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. I see that an email was sent to you from our customer service on 28/06, but it has not been answered. Can you confirm that you received this email? Regarding shipping costs, there are several conditions required to benefit from this: it is only when shipped by Mondial Relay, and under the condition that the dimensions of the package meet their standards. For the missing item, I will inform customer service again so they can keep in touch with you. Have a great day!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2023
2 weeks to receive an order is pathetic, unacceptable. A serious lack of professionalism.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry for this delay beyond our control, it is a problem that we encounter with this carrier which claims to be "economical". Having received a lot of negative feedback, we're going to find another carrier to ensure the best possible deliveries. Have a nice day!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 25/06/2023
It was dispatched within a week as stated. It arrived well packaged. The product itself was unfortunately not quite the quality I had hoped for, but 1001Hobbies can't help that. I would order here again
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 04/05/2023
I didn't even get half of my order but paid for it. I actually want my money back.
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Response from 1001hobbies
Hello, thank you for your message. We deeply regret this situation. Could you please send a message to [email protected] indicating which items are missing? Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2023
No problem
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/06/2023
1001 Hobbies has a wide range of products available, some of which I have not seen available from any other on line site. There service has been reasonably quick and reliable given the distances involved and their prices are not unreasonable. They do respond when there are problems with orders and handle them satisfactorily.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/06/2023
good price, fast delivery
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 13/05/2023
It took a little too long, but I finally got everything.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/06/2023
An order that took two months to arrive. If you're ordering for a birthday, plan well ahead. A plane is missing and -1001 has offered to reimburse me (we'll see if the contract is honored from start to finish).
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Response from 1001hobbies
Hello and thank you for your message. We are sincerely sorry for this situation. I will pass on your feedback to our customer service department. Have a nice day!
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/06/2023
My "gift" arrived in a jiffy bag already opened with the contents inside, compromised.
Response from 1001hobbies
Hello, thank you for your message. We are sincerely sorry for this situation, which is beyond our control. I see that customer service has already been in touch with you, but please let us know all the details of the delivery so that we can inform both the warehouse and the delivery company. Thank you very much!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 22/06/2023
Heekly clear and uncluttered. Smooth to order and pay. Clear invoice.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/06/2023
arrived 5 days after anticipated date
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2023
All references in stock but more than a week to receive the parcel and what a parcel !!!! A poor bubble envelope with pots of paint, a brush without any protection... I don't recommend!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are sorry if your experience was not optimal. One of the products, Flex Set, was indeed awaiting restocking, which explains why the parcel took a little longer to be dispatched. I'll pass on the information about the protection used for your parcel. We wish you an excellent day. 1001Hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2023
Big delay in the order, without my knowledge. I had to be the one to call them, as the order was still being "prepared". Too bad, because the rest went smoothly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2023
A pre-order item! I found the delay very long. The 2nd article is apparently no longer available! Why wasn't it put aside from the start, so as not to keep the customer waiting? As for the rest, I can't say much about it, as I'm basically only looking for pins, and I noticed that you didn't have much to offer on that front. But I'll take a look from time to time. Looking forward to my second article, please accept my regards. Joël. B.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
As usual, the order was delivered without a hitch, despite a slight delay in relation to the original delivery date.
One broken resin part, but not due to the packaging, certainly broken at the manufacturer's, the broken part is not in the packaging.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 23/05/2023
Neatly delivered
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 24/06/2023
Impeccable goods, accurately packaged, only the shipping could be a little faster!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2023
Delivery a little long, products in conformity, serious site qualitative products
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