Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I have already expressed my opinion on this subject, >5 weeks deliveries + missing items + packaging of paint pits loose in the box + lid of a broken can.... Very very dissatisfied... No longer trust your site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2023
Good buying experience except for the package which was badly packed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2023
Package crushed and perforated because no outer cardboard to protect the model
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Response from 1001hobbies
Hello, Thank you for your message. Could you please send us photos of the damage to the following address? [email protected] Upon receipt we will make a commercial gesture.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/05/2023
,,,,
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/05/2023
Very slow and expensive shipping, the tracking did not say anything. The truth is that I will avoid buying here just because of how bad the shipping is, it is not worth it when other stores have better stock and shipping.
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Response from 1001hobbies
Hello, thank you for your message, which is very important to us. We apologize for the long delay. I see that you have chosen a low cost delivery method, which explains the longer delivery times. We will consult with the courier company to see if we can avoid these delays in the future. Have a nice day.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 11/04/2023
I had to wait a long time and a box was missing in the package....
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Response from 1001hobbies
Hello, thank you for your important message. We are very sorry for this situation: I see that the necessary steps have been taken to return the missing product. Please do not hesitate to write to us again at [email protected] if you have any questions. Thank you for your trust and have a good day.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 19/05/2023
As it happens they often sell things they don't have in stock and have to order, extending the promised delivery time.........
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Response from 1001hobbies
Hello and thank you for your important message. I am sorry to hear that the delivery time has gotten longer. We have a lot of products in stock, but we also have an entire section for excess orders, which is always clearly indicated. It is a choice we made to offer our customers as many products as possible, and we are proud to now offer over 150,000 products in our store. Have a great day!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 05/06/2023
Too bad about the damaged box
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/05/2023
It took a while but it was fine.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/05/2023
Good goods
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2023
I discovered the site to change my Amazon orders. As a result, it took over 5 weeks to receive a product that would have taken 2 days on the other site... And no communication apart from automatic emails "your parcel has not yet been prepared". What a shame!
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Response from 1001hobbies
My Valissant, In your order was a product in the form of a "Pre-order" A pre-order is an advance purchase that allows the customer to reserve a product before its official release or availability in stock. For the 1001Hobbies online store, a pre-order allows the customer to secure the purchase of specific products directly from the manufacturer or supplier. Pre-orders are subject to the vagaries of manufacturing, manufacturers' unpacking, etc. We are not responsible for delays. The dates communicated are those transmitted by the manufacturer at the time the item is put on line.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 30/05/2023
Problem-free processing and prompt delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/05/2023
Reliability, seriousness and punctuality.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 31/05/2023
SOMEWHAT LONG DELIVERY TIMES
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/05/2023
All good, only delivery time was a little longer than expected
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/05/2023
I ordered 5 models. One model was built and I wrote to tell them that I wanted to return or exchange it. They responded by giving me a mailing address and told me that they will tell me how to make the return. I do not know if they will refund me the money, they will send me a voucher. I will not buy again. I do not recommend it because they do not give facilities for the return.
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Response from 1001hobbies
Hello, thank you for your important message. We regret this situation and that the return procedure was not clear. I have informed customer service of this situation, and they should contact you as soon as possible. If not, please feel free to email [email protected] so that they can take the necessary action. Thank you and have a nice day
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 26/04/2023
The delivery time was long but everything else went well.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 19/05/2023
Arrived on time, only slightly bent plates.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 20/04/2023
Quite a good selection, delivery fairly promptly according to stock/procurement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2023
Good, quality articles!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2023
Fresh products in exaggerated worldwide relays
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2023
The site has a huge range of products. Depending on what you buy, it can take several weeks to receive your order. But the email follow-up is well done. Sometimes prices are higher than elsewhere.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/05/2023
Well packed, but delivery very long was indicated 3-5 days but became 10 days! So for me do not order there again.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 16/05/2023
Very bad evaluation, products arrived open, one product missing, lack of customer service, below are the dates and events that happened: 16/05 placed the order, the products were listed as available on the site 22/05 after a reminder, they indicate to me that the order has not been processed because one product is missing and they tell me that it is in restock and I can wait. After not even 10 minutes they tell me that the order will only be partially filled because they will not restock it. I accept but ask for a refund on PayPal for the missing product, in the meantime I notice the different negative evaluations and at 5:16 pm of the same day I request the cancellation of the order. 23/05 as soon as they open they tell me that the order is not cancelable(which is not true because the order is being processed and has not yet been delivered to the French post office) in the meantime to the requests for the refund they tell me that I can at most return the product and request a refund, but not the shipping costs, among other things the return costs are also my responsibility.
25/05 the order is started to process by the French post office(after I reported these delays to PayPal) 29/05 the order arrives packed at best(badly), the products are opened and not sealed in cellophane, which would have been impossible for me to make the return because the gentlemen of 1001hobbies want the product packed and sealed...
31/05 thanks to the help of PayPal I manage to get the partial refund that I had asked for.If you buy from them do not use the card or transfer, use PayPal to which go 5 stars for assistance against these pseudo sellers.Absolutely negative experience, I have already reported the fact to the play associations to which I belong, I think we will not use them again.
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Response from 1001hobbies
Hello, thank you for your message, which is very important to us. I see that the situation has been less than optimal, but I would like to draw your attention to several points: - the fact that we do not use cellophane is a conscious choice to avoid adding unnecessary plastic to the environment. In 95% of cases, the cardboard we use is more than enough to adequately protect the boxes. However, we will forward the information to our warehouse, but please remember that you can send us photos to verify the condition of the boxes upon arrival to [email protected] if this is an issue. - I can confirm that the package was prepared on 05/23/2023 at 07:08:51, well before our store opened. Unfortunately, it is not possible to cancel an order once this status has been set, and I am very sorry for this. In any case, I understand your dissatisfaction. I wish you a good day.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/04/2023
Great service, fast and good packaging, my thanks.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2023
the product does not look like the picture
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2023
small problem of deadlines otherwise ras
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2023
Good product, too bad the delivery time was long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2023
well
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/03/2023
Two months to be delivered despite multiple reminders and unfulfilled proposals on your part. Your colleagues and/or competitors are more efficient, it's up to you to do what it takes to satisfy your customers.
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Response from 1001hobbies
Hello, thank you for your message. We take good note of your feedback and I see that indeed, the delivery took some time due to some products ordered from our suppliers that were delayed, I'm sorry about that. I see that a discount code has been sent to you in compensation. Have a nice day,
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/05/2023
Nice that the delivery was via Bpost: always punctual. So your mutual communication worked fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2023
Only, the delivery a little long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
Order before shipment a little long when items are not in stock
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/05/2023
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2023
Over a month and a half to get part of my delivery. Impossible to reach by phone. Despite late refund for undelivered material, not even an apology or a commercial gesture. I wouldn't recommend them again.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/04/2023
Lots of choices and good prices, further more quick delivery and service.
Sending cost for small parcels bit to high.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 07/05/2023
Ample choice; delivery time does take a little longer with large package
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/05/2023
I think that charging 7€ for shipping is a bit excessive, considering that the order is dated 05-13-05 and received on 05-22-05. I also think that a minimum order of 99€ to not charge shipping is too much. By the way...Revell has a Wolskagen model in 1:9 scale almost 100€ cheaper than you guys, not to say which platform I'm going to buy it from. Thanks
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/05/2023
Easy, fast delivery
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/05/2023
Very practical and easy to use, only delivery was later than anticipated.
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