Customer reviews of 1001hobbies

Good product selection great service

I have ordered 3 things 1 received after complaint another 1 received again complaint in filed and nothing more heard though paid for 3 what are we going to do about this

The parcel took a long time to arrive (in fact it was because of the supplier) but that's not a problem. On the other hand, I asked for the option "emballage" except that ~15% of the packaging was missing (2 sides were missing)

Very good very happy

Fast and accurate service.Prices not always in line with competitors.Transportation costs in line.

I only found this model here.
But glue and paint are not included.

It's not relevant for me because I build scratch models. Every now and then there are interesting things

All good, except delivery time. Expensive for the time it takes

Over 5 weeks to deliver something that can fit in an envelope!?

The navigation on the site ok, customer service ok, but the delivery with problems for saying that the street number was missing on the package, when it had it on it. I don't understand it.

Way too difficult and expensive to send back!

Delivery a little long Otherwise RAS

The product complies with the order I have not yet used the only downside is the length of delivery

I ordered a boxed set of HAT soldiers, for the second time. The not very good separate indication for different scales, made me order and receive a box that is not the one I was looking for. Otherwise, very good

Good site, lots of figurines to choose from

Site navigation is sometimes a little counter-intuitive. Selection is very good, pricing is reasonable. Shipping speed is good, especially on trans-Atlantic shipments. I would like to be able to place wishlist orders for out-of-stock items so that when they become available again, I don't have to run the risk of missing them, since items seem to come and go very quickly. Sending an email notice would be a big help in this regard. I've also noticed that once in a while, the picture and the description of an item don't always match, but considering the size of the inventory available, it is not a real problem. In fact, sometimes it's amusing. 1001 Hobbies does a good job of replacing the old brick-and-mortar hobby shop and the masses of line catalogues with a single stop for the serious modeler.

Order never delivered

Well in relatively reasonable prices, usually have enough in stock and the only thing that subtracts a little it takes a little longer than normal everything else well and correct, easy to buy and quite explanation.

A reliable site for even expensive purchases. Delivery time, which does not depend solely on them, which could be shortened, It would be good if it is highlighted if the product is presnte in stock. Overall my opinion is of a good partner to buy modeling materials.

Good but high shipping cost !

1 month to deliver three bottles of tamyaet paints you have the courage to offer me a discount for my next order if it exceeds ..... A competitor helped me out in three days.

Very slow

Good experience. No problems with any order. The only thing is the time it takes to arrive. But it is understandable

very good site with the largest number of references, but some products are a little more expensive than other sites.

Delivery of item from order date took 20 days - and this is not clear when ordering.
However - the 1001 Hobbies customer service team did answer on email all my questions regarding delivery.
UPS did deliver on agreed date and 1001Hobies do keep feeding you delivery information, (as do UPS).
The item was safely delivered and overall I'm happy with 1001Hobbies.

The service is good, the delivery followed.

Everything is well done and practical!

The delivery contained the products ordered, in the quantities specified. Delivery took a few days longer than originally planned.

Everything was okay. I just found the shipping costs a bit high.

The ability to communicate with the customer in their language and with accuracy on delivery of the product ordered is paramount in this business that crosses oceans and languages. The products selected had either one or two weeks for delivery for each. I totally understand wanting to ship the whole thing as ONE shipment vice more than one plus waiting for all products to arrive at your place to ship as one package...BUT this was never communicated to the customer. Nor did the package tracking ability work, once the package arrived in the customers country. Your "expected delivery" was April 25th (well after two weeks) yet it didn't show up, unannounced (and I was on travel) until March 2nd. I asked twice via email what the status of this shipment was and your replies never clearly answered said questions, only said you were "sorry". I just wanted to know when to expect this, track its delivery and ensure it wouldn't sit on my porch or mailbox for days until I got home as I wold have made arrangements for its pick-up. I did get an email from you saying it was delivered (which it was) when I was 2500 miles away from home...
I like your product selection and your prices were reasonable. If you can better address the above, you will have a fine company to order from.

The precise search is a little complicated, but the number of references is gigantic, making it difficult to find what you're looking for quickly.

ordered and paid on april 6th. then there was nothing, only after asking and entering the transaction code the item was shipped in no time. after that it took less than three days until it arrived. i would like to shop here again, despite some difficulties.

good site good delivery everything great

Perfect well received

Fast and efficient, good service, best regards.

Easy search, fast. Delivery communication could be better, directly in the email without logging in again. Delivery is good.

Unfortunately, I would have to say that my experience with 1001 Hobbies is bad on the basis that I ordered an Eduard photo etched sheet and received a large model kit. Although to be fair they have responded quickly within normal working hours to rectify the problem which appears to have arisen through both items having the same reference number.

Long stock turnover, even if the problem is more on the supplier's side

Correct order. Navigation on the correct page although the prices are not cheaper than in the official store so next time I will do it there. Very bad shipping. Paying 7,5€ for a shipment weighing less than 1kg and waiting 11 days when it is specified that the delivery will be made in 4 (since everything was in stock) seems to me very bad. For delay, this shipment costs 2-3€, not 7,5€. And also the envelope arrived broken and completely wrinkled and the goods deposited inside with little security, receiving blows and so on.

everything was perfect