Customer reviews of 1001hobbies

A different item was sent than the one purchased. At the moment no solution from the service. Extremely negative experience.

Wrong model delivered. Just email contact and still heard nothing.

Hello, my order No. 532587 from February 18 only arrived at my home on March 11 because some products considered available on your site are actually not! Your supplier needs to send them to you so there is a bit of deception regarding delivery times... Best regards Gérard Haw

Ordered the product, it has been more than 10 days and still not arrived.

An unacceptable delay. Exorbitant prices compared to other websites

poor service as package not pick-upable

Hello, I totally appreciated my order and the service provided

I purchased a Dispiae sander, broken after not even 10 minutes of use, nonexistent customer service.

Order in accordance with what was requested, the material arrived well preserved

Product error in delivery.

Unfortunately, it was not the product they showed me in the photo.

I bought 7 products and they only sent me 6. They do not offer me a refund; they only give me the option to exchange it for another product, with me paying the shipping costs, or a voucher for a future purchase. To top it off, they didn't even inform me that they would send fewer products than I paid for. In summary, a total disappointment. This page seems completely unreliable to me.

Purchased an item that was supposed to be available in stock and shipped the same day. Since I did not see it arrive after a week, I contacted 1001 hobbies for information, never received a response, in my third email where I requested a refund and cancellation of the order, never a response, after 15 days they wrote to me saying that it was no longer possible to cancel the order. Terrible service.

Very good goods, thank you.

Order received more than a month after placing the order, despite a delay

Ordered Rangers of Shadow deep, but the book is in French. Not mentioned on the website. Contacted but received no response. Never order here again.

My order was placed on 2/27. I have not received the product after almost three weeks. I believe an explanation is necessary regarding the delay. Thank you for your attention to this matter.

Delivery okay, item 747 gold pendant disappointing. Supposed to be 333 gold, after 7 days gold color off. Usable as a silver pendant. Can only advise against it. What a pity.

Despite a small issue with package tracking at the start, nothing to say for the rest

That was the worst shopping experience of my life! I ordered something for my nephew's birthday. The order was placed in June 2024, and what can I say? I only received the goods in March 2026. I had contacted them beforehand and requested a refund, but that was completely unsuccessful. They did not want to give me my money back, even though it was clearly their fault. They made their customers wait forever, even though the item was not available at all. In the end, I had to beg them to give me a gift voucher worth the purchase price, and I had to buy something else that I didn't even need. Terrible.

Months to receive an order scheduled for 15/05/2025, arrived in March 2026 (8 months) and no excuse, not even an email. I do not recommend this company at all that takes customers for pigeons.

I was missing the complete product, I had to chase them, they didn't respond, poor customer service, chasing the refund, in short, that's my experience.

I think they should be more in contact with the buyer and inform them from the beginning how long the shipping will take. My order placed on February 4th was received on March 10th.

Broken brush I sent you an email with a photo

Delivery time too long, over two weeks. Goods supposedly available.

Delivery time not respected at all. I had to change my schedule.

Delivery with a month of delay. Item unrelated to the price.

Delivery time far too long

Package arrived with almost 2 months delay and several products damaged during transport. However, the customer service was efficient.

The order took more than 7 days from the expected date because they didn't have stock but when buying it was not notified. I paid for faster shipping and it arrived super late

It took a long time to arrive, the model I bought I found much cheaper on another website but I could no longer cancel the order.

The item arrived with a broken piece. After claiming 3 times and 6 days later, I still have not received any response. I had to claim the money through the bank.

Everything was neatly packed in the package, just not on the proposed delivery date, 1 week later. But with that offer and prices, that is not a problem at all.

Offers certain items that they do not have in stock... 1 month wait. I will return to my usual store, sincere about its available items...

Personally, it was not a great experience. The ordered product marked as available, after almost two months it turns out that it was not and that they had only ordered it for me. After more time, it turns out that it was no longer available, but no one informed me and I found out when I asked for information. Changed the product version to a lower and more expensive one ready to ship and after 3 weeks of calm, I wrote and discovered that this was also not available. I trusted and waited, until arrival and finally shipping. Paid for double packaging, it arrived in the original brown box full of labels and holes. Fortunately, at least the box inside was intact, but I don't think I will choose this seller again.

Terrible after more than a month and a half we still have not received the package. Shameful.

Package not received yet.

Hello, I ordered a 205 but I was not delivered the correct model. I sent 2 emails and still no response. I am not satisfied, the phone never answers. Regards, Philippe

The kit I purchased is good but incomplete, that is, they only provide 3 of the necessary paints for assembly, but it does not take away from the way 1001 hobbies serves the customer, which is impeccable.

I am happy with the service and products.