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A
Rating: 4 out of 5
Very well-stocked, clear site. Easy to navigate, delivery on time.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 281 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersG
Rating: 4 out of 5
Fast but not the desired product
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G
Rating: 1 out of 5
1001HOBBIES sent only 1 car while I had paid for 2. I had to put so much energy into it to get my money back. 1001HOBBIES was very difficult. 1001HOBBIES only sent 1 car while I paid for 2. I had to put so much effort into getting my money back. 1001HOBBIES was very difficult.
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Response from 1001hobbies
Hello, thank you for posting about your customer experience. It will help us to improve our services. I'm sorry to hear that the situation was not optimal. I see that the problem has since been resolved, so there's not much more I can do. Have a nice day.
A
Rating: 4 out of 5
Product corresponds to my expectations.only small hitch delivery time a little long.
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V
Rating: 4 out of 5
The delivery unfortunately took a little while and arrived just in time, as the Bausastz was supposed to be a gift. Otherwise everything was ok.
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A
Rating: 4 out of 5
Received in acceptable time what was ordered with the exception of a small can of paint which will reportedly be refunded. In the Package I found, with immense pleasure, a kit purchased previously and never arrived, probably due to mis-categorization of the warehouse.
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A
Rating: 4 out of 5
First order at 1001hobbies, small delay on delivery, but very available and professional after-sales service! I recommend them!
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A
Rating: 4 out of 5
these perfect
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V
Rating: 4 out of 5
Selection is very good, availability is sometimes spotty, not problem of 1001hobbies. Shipping speed is good (trans-Atlantic). Site navigation sometimes not logical or intuitive, but is something that can be worked around without much difficulty.
A
Rating: 4 out of 5
Efficient sales service!!!
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A
Rating: 4 out of 5
No particular problems. Order tracking is well organized and delivery was on time. No complaints.
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A
Rating: 4 out of 5
Good morning, I could not give excellent as most of the Tamya color jars had the color code covered by the second label (30 out of 38) so I lost half a day to remedy the inconvenience. I hope this will not happen again. Otherwise I am satisfied. Thank you
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A
Rating: 4 out of 5
very slow delivery!
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A
Rating: 4 out of 5
Perfect service.Very wide range of products! Not all prices are affordable though.
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A
Rating: 1 out of 5
Bad nothing to say more delay of more than 3 months on my order no answer of the sav concerning the progress of the things and absolutely no commercial gesture.
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Response from 1001hobbies
Hello, Thank you for your comment. We insist on the fact that customer satisfaction is our priority. We are sincerely sorry for this catastrophic management. There were several problems at different levels, but the main thing was that you were delivered at the end. I'm sending you a €10 discount code valid on all orders as an apology: COMSAV10 We wish you an excellent day. 1001Hobbies customer service
G
Rating: 4 out of 5
Just too bad it can only be done by phone in English
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C
Rating: 1 out of 5
I ordered my package two weeks ago and it still hasn't arrived.
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Response from 1001hobbies
Hello, thank you for your message. I am sorry for this situation. I can see that the package is indeed on its way with a long delay, unfortunately this is out of our control :( In my experience, in a case like this, the package can take up to a month to arrive :( I suggest you email us at [email protected] if the package has not arrived by next week. Sorry again and thank you for your patience
C
Rating: 1 out of 5
Fatal, not recommended at all, the delivery was delayed 6 days after waiting a week, almost twice as long, on top of that the product came wrong, the one I ordered was a size of 8cm and they sent me one of more than 34cm. On top of that they put impediments to make the return, all bad, I do not recommend it.
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Response from 1001hobbies
Hello, thank you for your message. I am sorry to hear that there have been so many problems, we sincerely apologize. I will pass on the information to the various teams concerned. Thank you for your trust. 1001Hobbies
C
Rating: 2 out of 5
Long arrival time, expensive transport costs, expensive product, good condition of the product, that's all I can say to your davir and good packaging.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. Indeed, products that are not in stock are ordered directly from the supplier, which explains the longer delivery times. But this is always indicated on our product, as here, as it is indicated available in 15 days. Thanks for your confidence in 1001Hobbies
A
Rating: 4 out of 5
OK nothing to say
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A
Rating: 1 out of 5
A disaster, unacceptable delivery time, no communication, in the end I received 3 out of 4 items ordered and it wasn't even the right size I ordered, a disgrace.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are very sorry about this situation and this accumulation of worries. Please send an e-mail to our customer service department (if you haven't already done so) at [email protected]. We'll find a solution. We wish you an excellent day.
A
Rating: 1 out of 5
Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for this unsatisfactory customer experience. Please believe that we are doing everything we can to improve our services. We do have our constraints, but over the past year and a half, we've made a lot of changes, simplified procedures and sought to be more transparent with our customers. But Rome wasn't built in a day, and it takes time. As far as stock levels and availability are concerned, we try to do our best, but we are ultimately dependent on our suppliers and the information they send us. But our customer service is always at your disposal should you have any questions, and I'm surprised to read that we blame our customers when there's a problem :( In any case, we wish you an excellent day. 1001Hobbies customer service
C
Rating: 4 out of 5
Overall I found the site quite easy to use although some search terms require a lot of precision and the results typed in one way or another differed greatly. For example, when typing "Bf109" or "Bf 109" different products. My particular shipment took a long time to process as one of the items was awaiting replacement. This was not a problem for me as I was aware of it and was not in a hurry. My experience as a customer has been positive and I recommend the store :))
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C
Rating: 2 out of 5
Product received with detached parts (detached wheels). I had to cancel the payment card since it was linked to the shipment a fee to be paid by mail to receive the product.... in the post office to pick up the product I was notified of the non-existence of such tas.
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Response from 1001hobbies
Hello and thank you for your message. We sincerely regret the problems encountered. I am not sure if I understood the problem with the rates correctly. If the problem persists, please email us at [email protected] so we can find a solution. Thank you and have a nice day.
V
Rating: 2 out of 5
It wasn't clear that something was out of stock. So I would order, end up waiting a month, then have to ask for a credit. Happened twice on the same original order. In fact, I don't think I have ever received the masks for the Revell Wiking seaplane. Frustrating. Plus, the turn around for email requests is several days.
Response from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. Unfortunately, we ourselves are still dependent on the information provided by the suppliers, who may also have problems. Please do not hesitate to contact us at [email protected] We are available and outside of holiday periods, we try to respond within 48 hours. Beyond that, it means that we may not have received the email. Once again, the address of [email protected] is the most reliable. Please do not hesitate to send us an email if your order has still not been resolved. Thank you and have a nice day
V
Rating: 4 out of 5
Quality selection, for sure, but delivery was one week later than email promised (a trivial matter).
A
Rating: 4 out of 5
Wide range of static models to build. Acceptable delivery time
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V
Rating: 2 out of 5
was sent the wrong item and they still have not sent me what I ordered. Have tried to contact them but no answer. would like to order more from them but will not use them until this problem is fixed. So far just lip service on their part.
Response from 1001hobbies
Hello, thank you for your valuable message to us. We are sorry if there was a product problem. It may be that we simply did not receive the email. Can you send your email back to [email protected]? We will find a solution. Thank you!
V
Rating: 4 out of 5
n/a...
A
Rating: 4 out of 5
Fast and reliable follow-up. It's a pity that the supplier is obliged to stick these labels on the 10ml tamiya paints, totally hiding their references... But that's not 1001h's job.
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C
Rating: 1 out of 5
my order was 2,5 x 1000mm threaded rods, please specify that they should be straight in comments - they arrived totally bent in a 40x40 cm box in which it is impossible for them to be straight - they are useless to me money wasted.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the situation. We will pass the information to our warehouse. We will also proceed with the refund of your order, as we will probably not be able to reship the same products without the same problem occurring again. Again, we are sorry.
G
Rating: 1 out of 5
I received damaged paint pots at home. 1 jar broken and therefore the other jars under the paint and not visible what color the jars have. During contact via email you indicate that it is your fault and not ours. You should take the paint back, but refuse to do so. Not nice to the customer. Solve something like this . so the rating is a -5
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Response from 1001hobbies
Hello and thank you for your message. We are sorry for this situation. Unfortunately, it is not possible to return a can of paint that has already been opened: it would make no sense. However, our customer service department has normally offered to send you back the can in question, and I believe they were waiting to find out if the other cans of paint, apart from being splattered, were still usable or not, apart from the purely aesthetic effect and in no way hindered their use. Please do not hesitate to send us an e-mail at [email protected] Have a nice day
A
Rating: 4 out of 5
Satisfied with my order...The products correspond to my expectations...The models are being assembled...Thank you.
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V
Rating: 4 out of 5
Had what I was looking for when nobody else did. Only reason I'm not giving 5 stars is one of the items arrived broken. Easily repairable, but broken nonetheless. Won't stop me from purchasing here in the future.
A
Rating: 2 out of 5
No technical information, long delivery times
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We take good note of the delays. Unfortunately, delivery times are clearly indicated on each item, and if the item is not in stock, you should be aware that these are unavoidable delays. We wish you an excellent day. 1001Hobbies customer service
A
Rating: 4 out of 5
Fast, impeccable service
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V
Rating: 4 out of 5
I've ordered before with no issues. Processing time seems to get items shipped always takes a day or two longer than most hobby shops. The first set of r/c bodies I've ordered in the past arrived safely in boxes. This last order had to come from France and the bodies arrived in bare bubble wrap. I was completely shocked it wasn't in a box, luckily there was no damage to the bodies.
Knocked off 1 star for packaging concerns, I can deal with slower processing times since I'm often ordering parts that are long discontinued or hard to find elsewhere.
Knocked off 1 star for packaging concerns, I can deal with slower processing times since I'm often ordering parts that are long discontinued or hard to find elsewhere.
A
Rating: 4 out of 5
Correct
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A
Rating: 2 out of 5
missing the black color but 2 pots of yellow? many parts twisted because the plates are loose and not separated from 1carton or other I point out that there is no yellow apart from the headlight tube of glue too small.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for the paint problem, which was beyond our control. We will pass on the information to the manufacturer. At the same time, we have sent you a credit note so that you can recommend the missing paint. Can you confirm that you have received the e-mail? Have a nice day 1001Hobbies customer service
G
Rating: 4 out of 5
good
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