English 
G
Rating: 4 out of 5
good
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 283 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Apart from the fact that there was no visibility of the delivery date on the order (which was marked "in stock", then "in stock from:", indicating a new date), the product arrived relatively quickly (and earlier than the date indicated following the change described above), and in perfect condition.
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G
Rating: 2 out of 5
Got only part of it, sent email to support without getting any reply.
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Response from 1001hobbies
Hello, thank you for your message. If your email has not been processed by now, could you please send an email directly to [email protected] indicating the missing items? Thank you very much and have a great day!
V
Rating: 4 out of 5
Am still waiting for response to my damaged shipment.
A
Rating: 4 out of 5
Perfect, thank you very much, faster delivery than expected.
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V
Rating: 2 out of 5
Ordered paint specifically as the web site (and my order details) stated it was in stock. Two weeks after order I enquired about the delay, an update was told 1001Hobbies was still getting some paint from their supplier (I.e. not “in stock”). Three weeks after order I requested a refund as there was no progress, but was told that a refund was not possible as my order was now being compiled. Order was finally delivered more than 4 weeks after the order was made (and after I had given up waiting and purchased the paint from elsewhere.). I was not impressed!
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We are terribly sorry for this succession of mishaps. I see that the paints ordered are indeed usually in stock, but there must have been a shortage with a longer than usual delay. We apologise again. Have a nice day,
V
Rating: 4 out of 5
The web address is misleading, it seems as if they are a UK company with a .UK address. However they ship from France which, other than the time factor was not an issue due to the low value of my purchase. Had I bought an expensive item, I would have found myself liable to import duty and Vat, adding considerably to the cost
I think their website should be clearer regarding the country of shipping.
I think their website should be clearer regarding the country of shipping.
V
Rating: 4 out of 5
Long delivery time, relatively expensive and the quality of the model leaves a lot to be desired.
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V
Rating: 4 out of 5
this model was easy to assemble. delivery times a little too long. i will continue to order. michael
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A
Rating: 1 out of 5
Very bad opinion, I received a different product than what I ordered and unfortunately this happened twice. I have returned the product and am still waiting to hear back regarding its replacement or a possible refund
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Response from 1001hobbies
Hello, thank you for your message. Could you please send an email to [email protected] to describe your situation? On our side, we haven't found anything. We will find a solution. Thank you very much!
C
Rating: 4 out of 5
All correct Thank you.
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G
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Correct site, but be careful if the delivery address is different from the billing address!
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A
Rating: 1 out of 5
I am sorry but twice an item was submitted that was not what was requested. Despite repeated reports nn the inconvenience has been remedied.
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Response from 1001hobbies
Hello, thank you for your message. Could you please send an email to [email protected] to describe your situation? On our side, we haven't found anything. We will find a solution. Thank you very much!
V
Rating: 4 out of 5
Unfortunately the legs of one figure broke off during shipping such fine small parts should be packed a little better with the helicopter fuselage E-sky Bell 222 everything was very well packed I am satisfied with it MFG
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A
Rating: 2 out of 5
Very long delivery times
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G
Rating: 2 out of 5
Website is fine but aftersale is not good. Bought airbrush that did not work properly. But they could not do anything for me because the airbrush was used once and then the article could not be returned.Strange because you have to try such an article once to find out that the product does not function properly. I have now just ordered new parts elsewhere at my own expense. I don't think I will be buying anything here anytime soon, too bad because they have quite a lot of items.
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Response from 1001hobbies
Hello, thank you for your message and your feedback. We will take this into consideration in the future regarding returns. We are very sorry for this situation and we could not find a better solution at that time. If you still want to make a return, please send a message to our customer service [email protected] and we will give your machine to our specialist here to look at it. Please keep us informed. Thank you very much!
A
Rating: 4 out of 5
improved order status and shipping information.A shortening of the wait time on the arrival of goods would be appreciated.
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V
Rating: 4 out of 5
Selection is good, prices are a little high but it's a good store.
G
Rating: 4 out of 5
Pleasant website, communication could be better. Only after my own request the shipment was neatly resolved. But would have been nicer if this company had picked that up earlier itself. Received everything so satisfied in the end.
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G
Rating: 4 out of 5
Fast delivery
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A
Rating: 2 out of 5
Very long delivery times
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Response from 1001hobbies
Hello, thank you for your very important message. I have noticed that one of the products took a long time to reach us, which slowed down the shipment of the whole order, I'm terribly sorry about that :( I wish you a good day,
C
Rating: 4 out of 5
All very correct. The prices seemed a bit high to me.
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C
Rating: 1 out of 5
I overpaid for it to arrive earlier and it arrived much later. And they did not want to give me a solution
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation which is beyond our control. We will pass on the information to the carrier, who is responsible for this situation, but unfortunately we do not have many other solutions from our side. However, we can offer you a 5€ voucher valid for all future orders with the code SAVCOM5 as compensation. have a nice day!
A
Rating: 4 out of 5
Great site, lots of featured products although not all always available and unfortunately the prices are a bit high
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A
Rating: 4 out of 5
Perfect delivery and compliant products except for the F4F which was missing a decal compared to the photo. Problem solved thanks to scraps.
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G
Rating: 1 out of 5
I didn't receive my order SCUBFJLKQ correctly. One Item was missing, then I sent an e-mail on 16/03/2023 explaining the situation and received an automatic message saying that the service 506065 was opened. But so far I didn't get any answer from 1001hobbies after 5 days.
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Response from 1001hobbies
Hallo, vielen Dank für Ihre Nachricht. Es tut uns schrecklich leid, dass dies passiert ist. Es ist unmöglich, Ihre E-Mail zu finden :( Können Sie uns eine Nachricht an [email protected] schicken, idealerweise mit Fotos der erhaltenen Produkte? Wir werden uns schnell darum kümmern. Vielen Dank!
A
Rating: 4 out of 5
would be very good except that the last order of colors disappeared into thin air
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V
Rating: 2 out of 5
Great selection, high prices, no response to an email.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry if the situation did not go well. We probably did not see this email. Could you send us your question again to [email protected]? Thank you very much!
V
Rating: 4 out of 5
Thanks for providing me with a game that is unavailable to me in the states! I just wished that the product had better tracking information as it said it was in my country on a Friday and then actually arrived on Wednesday the next week. Not sure how that happened but assumed it was due to customs. Other than that, I did get some dings and bends on the game which hurts me as a collector. In the future, 8li would prefer more protection. Thanks!
V
Rating: 4 out of 5
Description is notdürung pictures very bad about accu kappazität no information
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V
Rating: 1 out of 5
Did not receive what I ordered, small unpainted parts were delivered 🥴
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Response from 1001hobbies
Hello, thank you for your message. I am sorry to hear that the product did not meet your expectations. I have contacted the person responsible to change the product description and make it clearer that these are unpainted figures. Thank you very much and have a nice day
A
Rating: 1 out of 5
The delivery did not contain one of the products purchased and I had to insist a lot to finally get the information that the product was no longer in stock. It would have been more honest to inform me that the product was not availableK.
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Response from 1001hobbies
Hello, thank you for your message. We are terribly sorry for this situation. We will try to improve the procedure in the future. Normally, an e-mail is generated when this happens, but there may have been a problem :/ Have a nice day,
G
Rating: 4 out of 5
delivered well and quickly
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A
Rating: 4 out of 5
merçi à la prochaine
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G
Rating: 2 out of 5
One of the products I ordered was not listed as out of stock but turned to be out of stock anyway. I wanted to decline the order of the second product since it is useless to have without the one that was out of stock. I mailed the service team with this request and to ask for a refund but received no response and the second product was sent to me anyway which I have no use for. Very dissapointing!
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Response from 1001hobbies
Hallo, vielen Dank für Ihre Nachricht. Es tut uns schrecklich leid, dass dies passiert ist. Ich denke, dass die Information nicht rechtzeitig an uns weitergeleitet wurde und das Paket in der Zwischenzeit verschickt wurde... Sie können das Produkt immer noch an uns zurückschicken. Zögern Sie nicht, uns an [email protected] zu schreiben, damit wir eine Lösung finden können. Vielen Dank!
V
Rating: 4 out of 5
Company did well sourcing what I wanted but didn’t expect it to be sent from France, that said only a week for delivery so not too bad
V
Rating: 1 out of 5
Product arrived broken after taking almost a month to arrive. Emailed customer service on march 1st, got a response saying someone would get back to me (most likely automated) and still haven’t gotten a response on march 17th. Product cost me $30 with shipping, very disappointed. The mug was a gift for my dad and we still haven’t even heard anything about if they will send a replacement or refund me. Do not recommend.
V
Rating: 4 out of 5
Top in the selection, prices are still ok, everything is getting more expensive, processing time a bit long but with the selection everything is fine... gladly again!
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A
Rating: 4 out of 5
nothing to report
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