Customer reviews of 1001hobbies

Everything has been easy and fast. The models arrived in perfect condition.

I still haven't received my order. I sent a sworn statement that I had not received it. Since then, no news. I've been ordering from this site since 2014, and I find it strange not to hear from them at the slightest hitch.

Very poor customer service.
Advise everyone not to buy from them. 4 months waiting for my refund.

Order in good condition but non-existent customer service and delivery time of approximately 1 month.

Weeks of delivery time

Just received the package with the order I placed on 27/02 and opening it I found an unwelcome surprise: instead of the ordered model in the package was a card game in French. Considering the fact that I placed the order exclusively to have this model, which is now not even available on the site anymore, and that I don't know what to do with the card game, I wonder: how do we solve this problem? I have tried again and again to call alnumber but after two or three minutes of waiting with the recorded voice no one ever answers and you are invited to call back later. I wrote to the contact address, but again only the automatic reply.... Of course, the "Customer Services" chat on your homepage doesn't work either: you press on the button and it gets stuck on "charging" indefinitely.
Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.

Very good products and fast and good delivery

Not clear on website what language the product is in.

Order placed on December 9, 2022, received on March 10, 2023, i.e. 3 MONTHS and 1 day, nothing to add.

It took a little while for delivery, but it was correct.

Everything was perfect.

Very well packaged, just don't stick the labels on the color reference. Satisfied

My order was sent in two shipments and I still haven't received the second package to date.

Only site where I found the pieces for a good price. Fairly high shipping costs for France-Belgium

Give more details on Tamyia products at the spray paint can level.

All good. Delivery time a little long

After some confusion, everything is in order and I was well advised and served by a competent person.

The search function could be improved somewhat.

one regret for me, who uses Humbrol paints for my models, is that the paint numbers are missing from the list you provide. So if we refer to the manufacturer's indications for the part numbers, it's hard to get by.

This shipment consisted of a missing item, a 1/48 model. However, I received something that looks like Radio Control car parts. I've been waiting for a month and I don't know whether to reclaim my order or resell these parts.

STILL NO BMW ISETTA!! I SENT YOU TWO EMAILS ABOUT THIS ...ONE ON YOUR SITE AND ONE VIA MY MAILBOX !!! STILL WAITING FOR A REPLY FROM YOU .....!!!

Too much time

Perfect r.a.s.

Received the box I ordered with all the primers in them broken, the package was contaminated and it was stinking so much of chemicals that Royal Mail had to wrap it in a bag. Now I'm asking them fir a refund they want me to return it to them first!!! Seriously ehich carrier would ship a box contaminated with hazardous chemicals back to France?
Do not buy from this company at all! Save your money and a headache dealing with the customer service.

Easy navigation

The package arrived in perfect condition only that it takes a long time to arrive.

Paint in pot partially dry: thick film on surface.

Ok well received the package, but I didn't think the figurines were so small.

delivery conforms thank you

Out of stock, so a little long lead time

No email is sent when the order is placed. And no delivery time is indicated.

Not at all satisfied

Orders not received. Over a month to resolve the problem and it's still not over because the refund does not correspond to the amount paid. Customer service unreachable by phone and unresponsive to emails. I'd advise against it.

I have ordered and paid in advance for 2 key fobs (F 14 Tomcat), comes only one and Andre goods with the ordered, all where else, very bad ...!!!!

The only problem is targeting the time slot for receiving the parcel.

It says a wide range but that does not take away from the fact that the delivery takes a very long time, this will definitely be the last time I will place another order. There are more modeling shops where the range is just as large probably greater, delivered within 1 or 2 business days.

product does not conform to the order

Poor instructions, especially for paint. Poor customer service as a part was broken in the pack and they say they dont make them anymore??? Finally, poor fitment. Will not buy another Trumpeter product.

My only problem is that I have to do a better job of letting people know that your France not in the States. Thanks!

Perfect - nothing to report