Customer reviews of 1001hobbies

Great product selection. Site needs better search and filter function. Shipping is slow and takes a while to arrive.

ras.

My order was fulfilled in perfect conditions and I thank you.

No shipping information, no response to phone or email.

Delivery as expected

The model graff Zeppelin is rediculously expensive at over £60.00. It is also very badly finished- sprue everywhere and the parts are poorly finished. I would have returned this if the supplier was in the U.K. extremely disappointing

The site itself is well designed and shipping is relatively quick. Ordered on 21.01. and delivered on 25.01. Can't complain about that. Unfortunately the battery was/is defective. Since then, extra forms have been filled out by 1001 Hobbies, photos have been taken and over 5 emails have been sent, but so far we have been put off with the fact that the dealer has not yet replied. This is really unacceptable...

Fast and accurate delivery. Thank you very much!

Funko pop items arrived damaged and customer service not responding.

Took a long time to ship, but I like what I ordered and the options on the site were really nice.

Shipping time too long.

Late, bad and never, that's how their deliveries are and when contacted via telephone, very bad attention, I will never buy from them again.

Hello, I received the order, the airbrush I ordered is great but the 2nd item (swastika decal) is not the right one.

a little late and some missing. But it was expected.

24/1/23 ordered, now 27/2 still haven't received anything. Ridiculous!

At the time of writing this review I have had to wait 6 weeks for one item, the other is yet to be delivered. There was no contact from them, I had to chase several times to find out what was going on. Very poor customer service and really bad business practice. Would not recommend them to anyone.

Intuitive and extensive website. Correct delivery.

The order is as expected, the delivery time, ahead of schedule, so far I have no complaints.

navigation on your very easy For the delivery well assured except when the relay point closes for vacations without warning therefore delay .degree of satisfaction the order for the whole I note a 9 / 10

Order processed quickly, clean and fast shipping

Order placed on 25/11/2022 for Christmas. All items were marked "in stock". Received part of the order in December, another part in February and there is still one item missing which I hope to receive before 2024. No commercial gesture, no word of apology.

Interesting site, despite a delay of several weeks due to the loss of my parcel, I received my products. The 1001 hobbies staff are very attentive and friendly on the phone. I recommend this site.

All-plastic, pre-painted model

Good overall

As mentioned in my previous calls and emails, the package did not contain the items ordered. I am now returning the package and I expect you to send my order with the correct items as soon as possible so that I can finalize my diorama and give it as a gift to a friend.

Nothing in particular to say, it's very good.

The order was delayed and arrived incomplete. I have complained and have not received a reply, nor an explanation.

Everything was great. I would give an excellent review except that the tracking was not very informative. Since I travel frequently I rely on tracking to help my scheduling. Sometimes I have to let friends and family know that a package is arriving. I don't like leaving things out by my front door because of other people stealing objects from doorsteps.

A LITTLE BIT LONG DELIVERY TIME BUT OTHERWISE VERY GOOD

Fine but everything could be better

I would like to use your request to reiterate my dissatisfaction with a subsequent order. for this order nothing to say that allows me to realize my diorama but that I will have to put it at the stop, indeed I made a complement registered under the number B00VGISMD (1 tank and paintings) to finalize my work that I must offer to a friend, however, when I opened my parcel, the contents didn't correspond to my order (3 planes and decalco), so I called customer service, sent an e-mail with photos, and expressed my dissatisfaction in the satisfaction survey - to date, no return! in view of the non-returns on your part I don't see why you should tackle the problem because if it's like my previous intervention I wouldn't have any returns, all I'm asking is to receive my initial order and return the wrong parcel to you.

the car has had a steering problem where the front tires never line up, even when you use the trim on the remote control

Easy to visit. Fast delivery. Only problem: the deliveryman wanted to leave the parcel in front of the door. This is a limitation given the price of the order.

Attractive prices, fast delivery, I recommend and will recommend again... Thank you and see you soon.

Delivery really long and without news except for the fact that my package arrived ...

The product took a long time to arrive; I asked for another product which arrived well after Christmas.

Excellent assistance, only flaw and not a small one is that there is discrepancy between availability on the site from that of the warehouse, result! Package shipped with two out of three items purchased and related issuance of a credit note .

Everything received to my satisfaction! Thank you very much.

Shipment conforms to order, but takes 1 month. Your waiting times for products advertised on order are not met.
Sincerely

I did not receive my order at Christmas and I am still fighting to get my money back. Customer service is ineffective, communication with them is lousy.