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A
Rating: 4 out of 5
nothing to say very correct
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 283 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
It is not difficult to order, the handling is not too complicated having an average level in Computing.
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G
Rating: 1 out of 5
Slow response
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Response from 1001hobbies
Hello, thank you for your important message to us. Do you have some additional information to help us understand the situation? I see that the February 02 order was indeed delivered on the 20th. Thanks in advance and have a nice day
A
Rating: 1 out of 5
hyper decu. cher pour du papier. frais de port exorbitant pour une enveloppe.c'est du vol.c'est du vol.
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Response from 1001hobbies
Dear Sir, Thank you for taking the time to contact us regarding shipping costs. Unfortunately, we can't ship for less, as these rates don't depend on weight but on the size of the envelope. Company rates are often higher than those for private customers. Thank you for your understanding, Laure
A
Rating: 4 out of 5
Very long delivery times
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V
Rating: 4 out of 5
It’s a very nice . It seems to be made extremely well. It was just a little larger than anticipated. Otherwise it was fine. Did take a while to get it though..
G
Rating: 4 out of 5
With this one everything was good , also your offerings are varied.
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A
Rating: 4 out of 5
Small problem with an article RX Gyro C400 module ref: Z7161069 which should be the ref: Z7061069 for error, otherwise for the rest my articles are correct! Sincerely.
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A
Rating: 4 out of 5
a good experience but some services need to be improved. I'm happy to find what I'm looking for on this site, but I regret the sharp increase in prices, hoping it's not due to the loyalty card.
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A
Rating: 4 out of 5
Dynamic team always ready to help out or to help the customer. However, delivery times are sometimes very long. The catalog is complete and up to date (except sometimes for the stock actually available). To be recommended, online sales are perfect.
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A
Rating: 4 out of 5
Good product and choice, but the delivery time should be shortened, given the costs involved, or rather the preparation time... Once the parcel has left, you are informed of all the steps involved.
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G
Rating: 4 out of 5
Clear info and good delivery.
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A
Rating: 4 out of 5
Spit camouflage mask delivered...
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A
Rating: 4 out of 5
Easy to order, shipped on time. On the other hand, the product packaging should be reviewed, lack of protection, box directly in carton.
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A
Rating: 4 out of 5
Package arrived open
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V
Rating: 4 out of 5
Just as ordered, thank you
A
Rating: 4 out of 5
long parcel compared to usual. the quality of the products is in conformity i thus recommend this site
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G
Rating: 1 out of 5
Website is a google-translate of the French website. Products may not be in Dutch, but that is not necessarily mentioned. Avoid webshop!
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Response from 1001hobbies
Hello, thank you for your important message to us. I am sorry for this disappointment. The site does indicate that the language of the game is in French, but I can understand that people may miss this information. We will try to find a solution to make it more visible. Have a nice day
A
Rating: 1 out of 5
First shipment in a simple envelope.arrived crushed of course.return of the fig.they told me they were sending me back again this time well protected in a box.received after 1 month of waiting, still in a simple envelope, blister again crushed of course!!!! Jouet de collection en miette, qui finfi a la poubelle .perdu 38 eu., Bravo !!!!!!!Nul....j abandonne d'essayer de commander un produit chez des gens qui ne respectent rien, ni leur clients.à évitez .escros
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Response from 1001hobbies
Hello Sir, Thank you for taking the time to evaluate us. We regret this experience. Unless we are mistaken, customer service does not have a complaint in your name. We therefore invite you to send us an e-mail to [email protected]. We apologize and look forward to hearing from you. Thank you for your time, 1001hobbies customer service.
G
Rating: 4 out of 5
quite a lot they have, just not everything. Offers are good from them.
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G
Rating: 4 out of 5
good customer service, also from France, website is clear, products are well described, can recommend 1001hobbies
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C
Rating: 4 out of 5
Correct order received 17 days after order
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A
Rating: 4 out of 5
Delivery too long and delivered to letterbox, otherwise correct order
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A
Rating: 4 out of 5
Very beautiful article I received all even if I did not have answer with my messages because of my order dispatched in several times with time I had all perfectly
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G
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
well
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A
Rating: 1 out of 5
Order placed on 27/11/22, half received on 22/01/23 after 3 reminders. It's now mid-February and I'm waiting for the rest of my order after 2 further reminders. Vendors acting in bad faith (the site indicated immediate availability and they dare to tell me that availability was delayed by 3 weeks after a delay of...7 weeks!), incompetent (I have to tell them what they sent me to avoid unnecessary duplication. And yes, I'm not in favor of wasting time either =p). So if you want to waste your time and money, or if you like to suffer, place an order with them. Otherwise, try another business, which will in any case be much more efficient, competent and pleasant.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 1 out of 5
The web site said my order would ship within 14 days of my purchase.
I received my order almost six weeks later and by the time I received it I’d already made other arrangements to substitute the cardboard models I ordered.
I do not recommend 1001Hobbies to anyone.
I received my order almost six weeks later and by the time I received it I’d already made other arrangements to substitute the cardboard models I ordered.
I do not recommend 1001Hobbies to anyone.
Response from 1001hobbies
Dear customer, Thank you for your very important message to us. We are sorry if the product took longer than expected to arrive. Please feel free to send us an email to [email protected] to let us know if you want to return the product and ask for a refund. Thank you in advance
A
Rating: 4 out of 5
discount vouchers should be used
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A
Rating: 4 out of 5
A little expensive but available for sale.
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A
Rating: 4 out of 5
always delivered on time cardboard box too big for the product
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A
Rating: 4 out of 5
RAS impeccable
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V
Rating: 1 out of 5
After ordering, you receive automated emails at regular intervals asking for reviews, requests for model images, etc. Unfortunately, the unsubscribe button is useless against these spam mails!
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G
Rating: 4 out of 5
Looks good and fast delivery
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V
Rating: 4 out of 5
I am satisfied, prompt delivery to Switzerland
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A
Rating: 1 out of 5
bad
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 2 out of 5
Article present on the site but in reality not!!!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are indeed sorry, the item was out of stock... I can see that the refund has been made. We wish you an excellent day.
A
Rating: 2 out of 5
order of 4 boxes on 30/11/2023 received on 05/02/2024: 2 boxes .... more than 2 months of delivery for 50% of the order - very variable customer service of the incompetent who refers me to his superior why? moreover not of recall ... on the other hand a lady "laure" which is décarcasse to remedy all the problems (it is for her that I put the 2nd etoile) the negative: your problems of approvals and your high prices the positive: choice important and convivial site good day
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will pass on your message to Laure ;) We're terribly sorry for the situation. We'll make a note of it to improve our customer service. We wish you an excellent day. 1001hobbies customer service
A
Rating: 4 out of 5
All good
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V
Rating: 4 out of 5
I got it as ordered. Took a little while longer given i ordered in high volume time and i live in the USA, but would do so again with no worries.