Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.
Response from 1001hobbies
Dear customer, Thank you for your comment. Your opinion is very important to us. We're terribly sorry to hear about this situation. Can you contact our customer service on [email protected] explaining the situation ? Thanks a lot!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Everything is perfect No nasty surprises
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 31/01/2023
delivered on time
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 08/01/2023
Nice products but very very slow express shipping unacceptable ... I will buy somewhere else
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Response from 1001hobbies
Hi, thank you for your message. We will take your comment into consideration. I see that the order was placed on January 8 and was delivered on January 19, 11 days later. I am sorry that you were not satisfied with this delay. I would like to draw your attention to the fact that one of the items was clearly marked as "shipped within 1 week," and unfortunately, these delays are not compressible. Thank you for your understanding.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 10/01/2023
Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you for this situation beyond our control. Our customer service team will be happy to assist you. Can you send us pictures of the package to [email protected] ? Thanks a lot,
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 20/01/2023
I find the price of shipping expensive and slow and it took me 18 days.
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Response from 1001hobbies
Hello, thank you for your message so important to us. We will take into account your comments to improve our services. Good day and see you soon
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/12/2022
THE KYLIAN MBAPPE FUNKO POP NEVER ARRIVED AND THE OTHER ONE A MONTH LATE, I WILL NEVER ORDER ANYTHING FROM THIS SITE AGAIN.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation and we understand. As agreed, we will proceed to refund the order as soon as we receive it. Have a nice day
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/01/2023
The product is as expected. The delivery time is somewhat longer than usual since they send the product from France. In my case it took a week.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
As ordered
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 31/08/2022
Delivery time months after purchase without communication. Goods not refunded to date after being returned at own expense. Already written to 4 times. No response. Really not recommended. Constantly receive advertising emails. Never again.
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Response from 1001hobbies
Hello, thank you for your message. I am indeed noting a status with the expectation that the message will be received by us. I'll clarify this with customer service on my end and we'll keep you posted. We are terribly sorry that this situation did not make it through to us. Have a nice day
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/01/2023
Great deal, maybe a long delivery time but no problem for me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
nothing to say
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 27/01/2023
I mistakenly bought a model airplane without a radio control , being a gift I immediately bought always another more expensive model airplane with a radio control . I asked several times to be able to return the first model airplane but received no response . I WILL NOT BUY FROM 10001 HOBBIES ANYMORE .
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Response from 1001hobbies
Hi, can you email us at [email protected]? We'll see what we can do. Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
The figurines are very well matched to my choice. I find the delivery too long. Others quoted faster.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/01/2023
the time between placing an order and receiving it could be shorter for me.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2023
lead times and products
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] if the problem is not resolved. Good day, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
Hello, a dear for the length, well read the instructions. Person has the telephone reception very very good.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/01/2023
Very happy.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/01/2023
Amswer as above
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
RAS, satisfied
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 26/01/2023
Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. Please do not hesitate to contact our customer service at [email protected] if necessary. Have a great day!
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/01/2023
Not very cheap but got exactly what I was looking for and under the motto "better expensive than not for sale" I am happy with my order
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/12/2022
in my opinion, the order has been in transit for a long time
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/01/2023
I had to wait because some products were not in stock ,but I then received everything packed to perfection ,
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/01/2023
I would like more information about the products, such as number of pieces, whether or not they have photoengravings, that kind of information that sometimes helps me decide between one model or another. Otherwise, I am very satisfied with the speed of shipping, packaging, etc.
I also like the navigation of the site, it is fast and fluid. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 20/12/2022
Everything is fine, gladly again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2022
Easy ordering on the site, well-protected parcel and problem-free delivery. Only downside: stock management, items indicated as "Immediate dispatch" are not necessarily available in stock. In my case, 9 items were ordered and immediately available at the time of ordering, but none were in stock. Apart from that, it's a good store.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/01/2023
Delivered within the time promised. Just wish they could do it a little quicker. ;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
A fast reception in spite of a little waiting following a faulty stock. that sui allowed me to note a reagent and neat SAV.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
Quality product but very long delivery time (1 month). However, I was reimbursed for the shipping costs as soon as I asked about the order when I just wanted to know the status.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 26/12/2022
2- 3 weeks untill you get your order costed the fifth Star.Otherwise very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
Serious service. Well packed.
On the other hand, one of the items ordered was marked "envoi immédiat" whereas once ordered it was marked "en attente de réapprovisionnement" on the order.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/01/2023
Everything is fine, gladly again
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 04/01/2023
Currently very negative. Ordered two 1/72 scale aircraft kits and received two sets of paint masking.
I reserve the right to edit the review and should it turn out to be a mere error
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Response from 1001hobbies
Hello, thank you for your message, very important for us. We are very sorry about this situation. If not already, can you please send us photos of the products you received to [email protected]? We will find a solution for you. Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
Nothing to say...
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/01/2023
I have to admit that once I explained the problem, they solved it in very few days (exactly 4 days). I also want to emphasize that although they take a long time to ship, the shipments arrive very well protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
Impec
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Package conforms to order and delivered on time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2022
Do not take into account the mails and do not answer.
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Response from 1001hobbies
Hello, we're really sorry, but our customer service team is available Monday to Friday from 10am to 1pm and from 2pm to 5pm. It sometimes happens that when we reply to automatic e-mails, we don't receive our customers' e-mails. The safest way to reach us is to send an e-mail to [email protected]. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
GOOD, NOTHING TO SAY
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