English 
A
Rating: 4 out of 5
I haven't used it yet!
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 283 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
1234
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A
Rating: 4 out of 5
Through no fault of your own the material arrived late. I would like to point out that in any case in my opinion you are a very serious company
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C
Rating: 1 out of 5
Very bad, I already sent them the message indicating that I had not received one of the items and I asked them to proceed to redeem it for a voucher as they had done with two items that finally could not servire either. I copy you the forwarded in which contains the reference of the missing item and that as of today I no longer need.Good morning, I just received the package and in it I am missing: Avro Lancaster Dambuster B. III (exterior) (designed to be farming with Airfix kits) Part number : MXSM72205. Quantity : 1, 19,69 €, Total : 19,69 € I have seen that if I have redeemed a voucher for the items Reference : QB72467 and Reference : AMMO-1011. I would be grateful if you could proceed in the same way with the item that you have not sent me.Regards, TolO Corró.
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Response from 1001hobbies
Hi, thank you for your message, which is very important to us as part of our continuous efforts to improve our services. I have just informed customer service to give you a voucher instead of the missing model. I am very sorry for this situation and wish you a good day.
A
Rating: 4 out of 5
Complaints well taken into account, completely satisfied with the fast and careful delivery.
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V
Rating: 4 out of 5
Reasonable price. One of the only suppliers of the item I wanted. Good communication. Regular updates on shipping.
A
Rating: 4 out of 5
Fast, efficient and well-protected parcel. Would recommend.
1 star less because there is a mistake in the article. I had ordered brown model paint, but received gold.
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1 star less because there is a mistake in the article. I had ordered brown model paint, but received gold.
A
Rating: 2 out of 5
I have not received full order and know nothing about undelivered items. The information is missing.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry about the situation. Could you please email [email protected] to let us know what items are missing? Thank you very much.
A
Rating: 4 out of 5
nothing to report on the site.
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C
Rating: 4 out of 5
Everything is fine. Fast service. Good product quality.
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C
Rating: 2 out of 5
They took longer than they said they would
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Response from 1001hobbies
Dear customer Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We are sorry if the delivery time has been longer than expected: it is true that during the Christmas period, the delivery time may be longer, depending on the chosen delivery method (in this case, the economic method). Thank you for your trust in 1001Hobbies.
A
Rating: 1 out of 5
order never arrived and not even refunded
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the situation. With the low-cost delivery method and no tracking, unfortunately the package may take up to a month to arrive. Can you email us at [email protected] at the end of next week if the package has not arrived yet? We will then send you a new one.
V
Rating: 1 out of 5
My order was delayed, then when I received it most of the labels were damaged or ripped off my items. Sent a note to customer service and they did nothing. I won't ever shop with you again.
Response from 1001hobbies
Hello, thank you for your very important message to us. We are taking it into account to improve our services. We are sorry for the state in which the products arrived, this is beyond our control. As indicated by our customer service, the label problem does not affect the effectiveness of the product. However, we can offer you a 5€ gift voucher to use on your next order with the code SAVCOM5. Have a nice day
A
Rating: 2 out of 5
Delayed delivery product under disant in stock but out of stock
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] if the situation is not resolved. Good day 1001hobbies customer service.
C
Rating: 2 out of 5
The order took over a month to go out, and on top of that it wasn't even complete. If I hadn't made a complaint, I would still be waiting. I don't think I'll ever shop here again, because you don't even get updated information.
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delay as well as the absence of the product. One of the products was in replenishment and took a little longer to reach our warehouse due to the holidays. We fully understand this double disappointment, and we will build on this experience to try to improve our processes. Thank you and have a nice day
V
Rating: 4 out of 5
Fast shipping
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A
Rating: 4 out of 5
Plenty of choice and fast service.
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V
Rating: 2 out of 5
I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use.
I will not be ordering from them again.
I will not be ordering from them again.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We will investigate to see why it happened and make sure we improve our services. Thank you for taking this time to give us your opinion. Have a great day, https://www.1001hobbies.co.uk/
V
Rating: 4 out of 5
unable to track package once it was handed off from delivengo to the US Postal Service. Delivery date was 18 days after order date.
V
Rating: 1 out of 5
Terrible DONT BUY FROM HERE SEARCH ELSEWHERE! I got express shipping and received my order (a birthday present) a week after the party. When I contacted the company for help they basically told me they couldn’t do anything because I chose a shipping option without a tracking number. How exactly was I meant to know that express shipping didn’t come with a tracking number when it was not listed anywhere. I wasted 10$ just to receive my package on time. Very unprofessional as well , they gave me an update only when my payment went through and when my package was given to the courier but not after that I didn’t even get a notification my package was delivered (many days late) I definitely will not be putting my money into this company anymore and I suggest that you do not either. Search for the product you want elsewhere, you will most likely find it and the service will definitely be better than the one given here. I honestly should have been more careful but I only found the reviews after I had already ordered and all the negative ones had the same points. Definitely pay attention to the reviews and DO NOT WASTE YOUR MONEY HERE!!!!
Response from 1001hobbies
Hello, thank you for your important message. We are very sorry for this unsatisfactory experience. We fully understand and will pass on the information regarding this lack of tracking information. I am even more sorry that with this method of delivery without tracking, it is impossible for our customer service to answer your question about the status of your order. Have a nice day.
A
Rating: 4 out of 5
For the moment, I don't have any particular comment to make, but I think it would be interesting if the site could give advice to "new users" who want to embark on a "pedagogical progression", as some models are difficult to build when you don't have any experience yet.
In particular, I've had trouble with plastic models, and lately I've been turning to wooden models, which I think are easier to assemble, but I've still "missed" some of them don't work as expected, because I've made errors in assembly, because I didn't have my attention drawn to certain points. In the case of two models, I wasn't even able to identify the mistake(s) I made. All in all, they're still quite satisfactory decorative elements.
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In particular, I've had trouble with plastic models, and lately I've been turning to wooden models, which I think are easier to assemble, but I've still "missed" some of them don't work as expected, because I've made errors in assembly, because I didn't have my attention drawn to certain points. In the case of two models, I wasn't even able to identify the mistake(s) I made. All in all, they're still quite satisfactory decorative elements.
A
Rating: 2 out of 5
1 month to receive my order even though the products were listed as being in stock , non-existent customer service
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. I would like to confirm that some products, indicated as "dispatched within 1 to 2 weeks", slow down the departure of the whole order. We're sorry if this wasn't clearer. We wish you an excellent day. 1001hobbies customer service
A
Rating: 1 out of 5
One of the products was never available. After 3 months of waiting and exchange I ask for a refund. I hope I won't have to wait so long for this one.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are terribly sorry for this delay. I can confirm that your refund request has been processed. We wish you an excellent day. 1001hobbies customer service
A
Rating: 4 out of 5
WELL DONE, EXCEPT FOR THE SHIPPING OF A 200 A300G PACKAGE, WHICH I FIND A LITTLE EXPENSIVE (7EURO).
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A
Rating: 4 out of 5
Well-structured site
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A
Rating: 4 out of 5
well and fast.
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A
Rating: 4 out of 5
Quite reactive at the end of the preparation of my package... received in 2 days.... too bad I waited 2 weeks....
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A
Rating: 4 out of 5
Reliable site. Pretty quick delivery and well tracked. I did not give 5 stars because the package arrived all crushed and the contents broken. I had to send it back and have them send me the replacement product. The after sales service was very prompt and effective. However, I think the packaging for shipping needs to be improved, as these are very delicate products that can be broken in transit.
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A
Rating: 4 out of 5
Delivery time a little long.
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A
Rating: 4 out of 5
my opinion is the following I have nothing to report
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A
Rating: 4 out of 5
The products I needed were available at a fair price, but the shipping costs were too high.
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G
Rating: 4 out of 5
Easy website. Lots of products. Clear product descriptions and fast shipping.
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A
Rating: 1 out of 5
Photo that doesn't match what you're selling
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. Can you send us an e-mail with photos to tell us more? Whether it's a reference error or a shipping error, we need to contact the warehouse or the supplier. Thank you and have a nice day. 1001hobbies customer service
G
Rating: 1 out of 5
Very dissatisfied . My order was delivered completely broken . The miniature was damaged . Broken off from its brand platform and the mirror broken off . Also a piece was broken off the PVC display case where the model is placed and the display case was completely cracked . So this package has been seriously thrown or dropped .
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Response from 1001hobbies
Hello, thank you for your important message to us. We are very sorry what happened to your miniature car. We assure you that this is beyond our control and the package was mishandled by the delivery people. Please send us pictures of the condition of the model to [email protected]. We will find a solution. Thank you.
V
Rating: 1 out of 5
Delivery was ok and quick. Unfortunately, it was not clear in the description that the GAME IS IN FRENCH and so it was returned. I have already sent 3 emails to the addresses given as I have sent the game back and I would like a confirmation of the refund of my money. I also sent the successful DPD tracking delivery. No answer or the same within 10 working days !!!
Therefore, I would rather look for another provider where the customer service etc. works!
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Therefore, I would rather look for another provider where the customer service etc. works!
Response from 1001hobbies
Hello, thank you for your message, which is very important to us. We are terribly sorry for this situation. Indeed, we have just seen that some games do not include information about the language. We will change this as soon as possible to prevent this from happening again. In the meantime, we would like to apologize to you again. Have a nice day.
V
Rating: 4 out of 5
Good selection of items, but lax shipping responsiveness and poor packaging.
V
Rating: 1 out of 5
Not happy as emailed to cancel order 4 hours after ordering and was told it couldn’t be cancelled as it had been posted already.
Can’t send back as will cost to much.
Can’t send back as will cost to much.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We're terribly sorry to hear your customer experience was not satisfactory. Once the package is sent, we indeed cannot stop it and take it back :( Have a great day, https://www.1001hobbies.co.uk/
V
Rating: 4 out of 5
Not really a problem per se. It would be nice if they gave package tracking information or an easier way to check on your order. Placed an order and I don't think I even got a confirmation email. No way to track order or arrival date. My order just showed up one day. Before it arrived, I was half afraid that I had been scammed.
V
Rating: 4 out of 5
Good prices, fairly prompt dispatch.
V
Rating: 1 out of 5
Ordered on 5/12, got it delivered after christmas
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident beyond our control and apologize to you. The package was sent right away, but the delivery took quite some time as the holidays were approaching. Have a great day, https://www.1001hobbies.co.uk/