Customer reviews of 1001hobbies

Item arrived 2 weeks late even with a £7.99 delivery fee! I requested a refund for the delivery but this was declined.

the product was not great. the price was outlandish and the whole thing was a rip off.
The cost to return it was $270.00 to get it there in time. We will not be doing this and so have just written the whole thing off to experience. We will not deal with 1001 hobbies ever again.

CORRECT DELIVERY TIME, AS ANNOUNCED

Order placed on Nov. 8, received on Dec. 13, couldn't take longer, otherwise everything canceled!

I've been a customer for a few years now, and I've noticed that the delivery time is shorter than usual - great! On the other hand, the condition of the parcel, with the box all dented, gave me a few cold sweats when I picked it up at the post office. Happy holidays to the whole team!

Shipping time a bit long, but nothing serious

Although it took a while to arrive, they finally brought the package. I think they would have to fix the Correos issue because whenever I buy something, they always send me a message because the customs costs have not been paid. In spite of that, in the end, it arrives.

Fast shipping time and conformity of the products with the pictures on the site. Recommended.

Long delivery time, lack of clarity about availability when ordering, which generated an error. Virtually no chance to communicate. On the first order it is not at all clear that the store is outside Italy. I received a coupon (11€ refund) that would force me to place a new order. I asked for a refund, but received no response. Keep the 11€, but you lost a customer.

I bought a fragile collectors item. This was shipped in an envelope while I paid enough for decent shipping... As a result, the product was damaged!

bonjour, la commande répond a mon attente, ce kit me rappelle mes début dans le modélisme ,par contre je le modifie en moteur brusless

I am satisfied with the website.

Good service and plenty of items to choose from. Easy and everything arrives correctly

Part given to be in stock is not. No advanced delivery date for this part. For other parts, delivery time too long.

Very good

Everything is clearly divided by type and scale.

We sent the box with the model wrapped in bubble wrap and, of course, the box was delivered half-crushed. Fortunately, the box is too big for the contents, which were able to slide out and were not damaged!

Box was damaged WITHIN the packaging. Luckily nothing inside was broken (briefly checked).
Big box and the model is big so nicely done on having that available. Just keep in mind the box packing when ordering.

Super nice offer, fast delivery.

The product met my expectations, but the delivery time information was a bit erratic. But overall, I would recommend it.

Good range of products that I have not seen on other sites. Excellent customer service…personal, quick and thoughtful. Definitely a two-way exchange.
I did not realise that my order was being shipped from France! I would not have questioned the extra delivery time had I known.

Everything went perfectly

Too expensive and very long lead times. Sale without stock.

standard delivery from belgium to netherlands takes over 3 weeks , a package from japan is even faster. better to mention that specifically so a faster -and more expensive- method can be chosen.

Arrived on time and in good condition.

NOTHING TO SAY GO ON AND MERRY CHRISTMAS

The problem is that it takes a long time to arrive.

1st order last year, 3D wooden puzzle, 2 months before delivery and 3 telephone reminders, with broken promises.

Everything arrived and the packaging was not damaged. It did take a while to ship but it arrived a day ahead of schedule.

Packaging arrived damaged but product itself was good so otherwise no complaints. Top webshop and definitely recommended !

Delivery took longer than expected, with the wrong tracking for Belgium. He told me I had received it when I hadn't. 2 weeks late.

Packed only in bubble wrap, no extra box. As a result, a large dent in the packaging.

Everything perfect! Fast delivery! The goods were flawless.

Fast shipping. Good customer service

Order placed on November 11 and received on December 2. Only after order confirmation appears the actual stock of the purchased items, which justifies the long wait for receipt of goods. Upon opening the package , one item is missing, immediately reported as required by the site. The phone number marked as phone contact has perpetually an answering machine that does not even put you on hold " due to traffic I mean of the phone lines " and how do I communicate ? I still have an order placed on November 23, also delayed due to lack of items in stock reported after payment is order confirmation. I will never use this site again and do not recommend it because of the total lack of communication and transparency.

Ordered items as gifts in October, now December not received the items and no contact from 1001 about any problem,
I contact them to be told I won’t be getting my order, no real explanation why,
Very disappointed as the items were gifts
Not happy

Very nice product, nothing to say. On the other hand, I had to wait more than a month for my order to be sent ... A friendly customer service representative never got back to me as agreed to find out the status of my order! Very disappointed!

Colis Simon took us on a 2-day tour of false appointments, only to pick up the parcel at the post office, which was a real shame.
Sincerely

Satisfied with delivery on time.

Shipment in one week instead of 24h on the site brand in stock, difficult navigation and not clear so I took the artr instead of the rtr, price too high so with the addition of the radio I find myself at the normal price, (ordered during black friday sav indicates in stock around 8/12 and delivered 3/12, it was my first order, it will be the last.