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A
Rating: 4 out of 5
The site is very good, the delivery serious and fast when the products are in stock.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
It was fast and well packaged
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A
Rating: 4 out of 5
I received my parcel with the wrong products. The 1001 Hobbies employee was reactive and sent me back what I ordered in a very short time. Thank you very much!
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A
Rating: 1 out of 5
After I bought it, the price dropped by half, even though they were offering black Friday discounts.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We try to offer the best prices all year round, but don't hesitate to come and have a look regularly, as during sales and black friday, some items may indeed be subject to interesting discounts. We wish you an excellent day. 1001hobbies customer service
C
Rating: 1 out of 5
I have only received one section in the delivery of the order, and I am claiming the second one.
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Response from 1001hobbies
Hello, thank you for your important message to improve our customer services. Can you send an email with as many details and photos as possible to [email protected]? We will find a solution. Thank you very much, Customer Service
V
Rating: 4 out of 5
Partial delivery on request
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V
Rating: 1 out of 5
A completely different item was delivered than ordered.
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Response from 1001hobbies
Hello everyone! We would like to thank you for your comment, which is very important to us. We are very sorry about the incident. Can you contact our customer service by email at [email protected]? We will find a solution. Thank you and have a nice day, Customer Service
A
Rating: 1 out of 5
Hello I have been disappointed 2 times the first time the package I was in m'a cours under the rain and the second I never received but marked as delivered in my mailbox Very disappointed and do not think more order on your site Thank you
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer. Unfortunately, this is more of a delivery problem, which we are unable to resolve. Please send us an e-mail to [email protected] to see what we can do. Good day, 1001hobbies customer service.
G
Rating: 4 out of 5
well packed and delivered with proper care thank you
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V
Rating: 1 out of 5
I have received the wrong delivery
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Response from 1001hobbies
Hello everyone! We would like to thank you for your comment, which is very important to us. We are very sorry about the incident. Can you contact our customer service by email at [email protected]? We will find a solution. Thank you and have a nice day, Customer Service
A
Rating: 1 out of 5
I received a different product than the one I purchased!
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Response from 1001hobbies
Hello everyone!!! We would like to thank you for your important feedback. We are very sorry about this incident. Please contact our customer service department by email at [email protected] and we will find a solution. Thank you and have a nice day, Customer Service
G
Rating: 4 out of 5
Correct delivery
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C
Rating: 4 out of 5
Positive, but I still have some problems with carrier deliveries.
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A
Rating: 1 out of 5
long delivery times and, compared with the competition, the most expensive prices in the sector
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will use them to improve our services. We wish you an excellent day. 1001hobbies Customer Service
A
Rating: 4 out of 5
Perfect delivery
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A
Rating: 4 out of 5
recommended seller
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A
Rating: 4 out of 5
Perfect as requested
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A
Rating: 4 out of 5
Very good choice and attractive price
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A
Rating: 1 out of 5
The navigation on the site is very good and the order simple to make the fast delivery but no product corresponds to what I wanted and to make a return it is a real mission too bad I will not order more.
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A
Rating: 4 out of 5
Very good, but a bit expensive.
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V
Rating: 4 out of 5
Excellent range of models pity they don't include postage
V
Rating: 4 out of 5
Offering items that are not really in stock came as a bit of a surprise. But the wait was worth it as the product was hard to come by.
A
Rating: 4 out of 5
for my first order, nothing to report!
fast delivery at the relay point! condition of the parcel nothing to report! collection of the parcel at the relay point good reception! packaging of the parcel very good!
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fast delivery at the relay point! condition of the parcel nothing to report! collection of the parcel at the relay point good reception! packaging of the parcel very good!
A
Rating: 4 out of 5
Color sorting for the paints would be great. Order and delivery were spot on.
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A
Rating: 4 out of 5
easy navigation
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G
Rating: 1 out of 5
Took 4 to 6 months, according to me, before it was finally delivered.Had long given up on it
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Response from 1001hobbies
Hello, thank you for your message. I am very happy with the service and quality of the product, but I am not sure how long it will take you to get it. We are very happy to hear that the item finally arrived. Thank you for your patience.
A
Rating: 4 out of 5
Correct.
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A
Rating: 4 out of 5
The choice is vast, fast delivery (when there are products), serious house. Postage too expensive.
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G
Rating: 4 out of 5
In my case, long delivery time. Everything was received nicely. I can recommend 1001 hobbies. Large assortment.
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A
Rating: 4 out of 5
very efficient secretaries
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A
Rating: 4 out of 5
fine
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C
Rating: 1 out of 5
Two months for a model... I claim and after claiming, they send me the wrong one.
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Response from 1001hobbies
Hello, thank you for your message which is important for us. We sincerely apologize for the inconvenience. Can you send us a picture of what you received at this address: [email protected]? We will find a solution. Thank you in advance
V
Rating: 4 out of 5
ALL O.K.
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A
Rating: 1 out of 5
It is not clear that the order does not come from Italy, mine came from France and was not easily traceable(I happened to learn that it was in a post office, unidentified)
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Response from 1001hobbies
Thank you for your important message. We apologize for the delay in delivery: the item had in fact been out of stock for some time. We are glad that the item still arrived. Have a great day!
A
Rating: 1 out of 5
On 20/10 I order three items, the availability of the products would be from 31/10. I wait for the aforementioned date but nothing, one of the three items turns out to be unavailable from them and after a month long tug of war I only receive 2 of these products. Customer service is rather slow and questionable. I am now waiting for a refund for the third item.Not recommended.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry to hear about this situation. Your request for partial refund has been taken into consideration and we are proceeding quickly. Thank you for your patience.
A
Rating: 2 out of 5
celà does not correspond to my order, missing the piceaux is paint??? tées mécomptant!!!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an e-mail to [email protected] so that they can help you. Good day, 1001hobbies customer service.
A
Rating: 4 out of 5
It would also be great to include tutorials or videos on how to assemble cardboard models.
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C
Rating: 1 out of 5
I have not received what I ordered yet, I will never buy anything from this website again.
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Response from 1001hobbies
Hello, thank you for your message which is important to us. We are sorry for the inconvenience encountered. It turns out that by choosing the economy delivery method, the time can vary by up to a month. You should receive your package soon. Do not hesitate to write to us at [email protected] if this is not yet the case in early December. Have a nice day
V
Rating: 4 out of 5
The packaging was great and the delivery time was also good. The figures are well made, only one is unfortunately a little smaller than it looks in the pictures
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A
Rating: 4 out of 5
as described
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