Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Two products are missing from the advertised delivery. And no delay for the product that is not in stock is delivered.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please believe that this type of incident is not representative of the services and quality we offer. We are contacting our customer service department to find out what happened (possibly a choice to split your order at our expense so that you can receive what was in stock as soon as possible, while waiting for the rest). We'll keep you posted. Have a nice day 1001hobbies customer service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 21/09/2022
My order was perfect but fair warning. Royal mail in the uk are terrible. It was in my local office for a week before they delivered it. Even though i paid the duty right away. Shame as your site has such a good range of parts.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2022
well ..
Translated reviews
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 26/10/2022
Express shipping paid and 7 days delivery time because warehouse in France. But this is concealed. No response to emails and internal chat. Hotline is never answered. Spent 20 euros for express shipping for nothing and no refund or response.... Too bad because everything else was OK. But there's really room for improvement in customer service... Too bad
Translated reviews
Response from 1001hobbies
Bonjour à tous ! Nous vous remercions d'avoir pris la peine de nous signaler cet incident. We present to you our most sincere apologies for this incident. Nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées, Le service clientèle de 1001hobbies.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Delivery time not respected...
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Delivery times were respected (> 2 d), it is the shipping times that unfortunately took longer because it was an item on order. Have a nice day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2022
Missing the delivery note otherwise everything was perfect, no errors on the products and products compliant and in good condition.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 20/10/2022
Service was fast, however the way the box was packed left a lot to be desired. The models box was wrapped in bubble wrap and looked like the postal employees played football with it. Every corner and one end received damage. The kit it's self wàs fine and in perfect condition. It's now part of the stash and eighth in line.
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 24/10/2022
The type of accumulators did not have the contact blades to be soldered.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
order meeting my expectations
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2022
Fast and impeccable packaging
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/09/2022
I received the order a few days later than expected but the store informed me of everything correctly.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2022
Too bad you work with the post office... it spoils everything!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2022
Good product sent quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2022
It is very serious, shipping costs a little expensive.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2022
As this is a remote order, the description of the model should be more detailed so that there are no unpleasant surprises about the product. That said, ordering is easy and the execution and shipping are fast, even if the cost seems a little high to me.
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 29/09/2022
Good service, fast service, good offer, wide range
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/09/2022
Website is OK, what is inconvenient is that if you have an order out some parts may be or become unavailable. That holds up the order very much.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/10/2022
This company has a uk web address, but actually ships from abroad had I known id never have used them, I tried to cancel after waiting a week and was told the order had been cancelled and my money refunded. The item turned up 4 weeks after ordering.
I would never use them again .
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We indeed deliver from abroad, however it shouldn't have an impact on the delivery since we clearly indicate the estimated delivery when you proceed to checkout. See you soon https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/10/2022
Took a while to get here but , got what I asked for so happy.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2022
No comment
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2022
well received, compliant, but shipment a little slow.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/10/2022
very poor attitude to customer enquiries
told me I was being “impatient” when delivery was already 4 days late
then told me I was a “low priority”
then told me to wait 10 to 15 days after the promised delivery date presumably before troubling them again
well, guess who’s a “low priority” now - you’re so low a priority for my custom you can kiss goodbye to any repeat orders
and … it still hasn’t been delivered 10 days after the promised delivery date
unfortunately I can’t rate with zero stars - dont deserve even a 1 star
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Sadly, Delivengo shipping can indeed take a bit longer, up to 10 to 15 opening days. Don't hesitate to come back to us this week if you still haven't received anything. See you soon https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/10/2022
Product is good. However despite the items being shown as ‘ in stock and ready for immediate dispatch ‘ it took two weeks to be posted. Otherwise ok.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 31/08/2022
Did an order that wouldn't ship for a while. Cancelled that and a week later only got part of the refund! Had to push to get the rest of it.
Then I stupidly did more orders. They said they'd be here by date X, but it's past that date and I have only received half of the orders!
Please just avoid them. They're more hassle than they're worth
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you if you haven't reached them yet: [email protected] See you soon https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 13/10/2022
The gift wrapping was horrendous, part of the box were still showing. Both boxes were crushed because they shipped the items in bubble wrap only. How am I suppose to gift these items now?
Response from 1001hobbies
Dear customer, we are very sorry for this incident which does not reflect the quality of our services. Please do not hesitate to contact our customer service at [email protected] Have a nice day
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/10/2022
Everything is fine. No problems.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/10/2022
Prompt delivery but perhaps the packing of the item could be better (just using bubble wrap around the box is questionable with the UK postal system!)
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2022
Complete site, easy to access, well-packaged product, short lead time.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2022
Although I am regularly informed of the reasons why my order takes so long to be dispatched, it is important to be clear beforehand and to say whether the item is in stock with the seller or only with its suppliers... which is not the same thing...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2022
Order a little, long but otherwise no worries in line with my expectations
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/10/2022
Hello, my note is the reflection of my order placed on October 03 and received on October 21 after I called 3 times. on the RC model tamiya mainly you have 90% of the range on your site available within 15 days at T2M but your database is not up to date! if it's not available at T2M, you still take 15 days. i, the customer, know more than the advisers on the phone, and that's not it at all! what's more, you're on average 40% more expensive than most stores representing the TAMIYA brand for options and spare parts for TAMIYA models. in short, you don't do anything right apart from making money. you've lost a customer who's very passionate about this brand.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize if you are not satisfied with your customer experience. Your feedback is very important to us. Prices are calculated automatically, and despite our vigilance, errors do occur: in such a case, please do not hesitate to send us an e-mail or a message on the networks to alert us. As for lead times, I'm not sure I understand: for products listed on order, there is indeed a maximum 15-day dispatch period, to which you must add a delivery period. Please email us at [email protected] or call us on 01 79 73 68 76. Have a nice day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
Very good
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/10/2022
Well packed and very satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2022
Product not in stock when ordered, too bad, otherwise impeccable delivery on time.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/09/2022
I was delivered more than a month after my order No information Impossible to contact you
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay, which was indeed extended by our supplier. Please believe that this type of incident is not representative of the services and quality we offer. We are, however, surprised that you were unable to reach us. Please do not hesitate to contact us by e-mail at [email protected] or by telephone on 01 79 73 68 76 (during our opening hours). Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 26/09/2022
Everything by the book
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/10/2022
Items are pretty easy to find in the online store, nice that if you place an item in the cart, you can return exactly to the page you had left.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/09/2022
Excellent except for the delivery time which takes too long.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
I am satisfied with the product requested, I can only say that the deadlines were met for a first purchase on your site I could I think renew. Thank you️
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2022
I had to worry about a missing product. Still acceptable. But waiting for information in this case.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 