English 
A
Rating: 4 out of 5
As ordered, fast and efficient.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 1 out of 5
Of negative I must say that from the date of my order,not 19 SET but first of SET,to the arrival, unexpectedly, of the product without being able to ccomunicate by phone for V/s closure, at least so answered the secretary, nor by email, so much so that PAYPAL, in attesda of V/s communication has determined to mrimborsami the expense. That said I arrived, I repeat unexpectedly, the product and I took care to call you to make payment to 1/2 transfer. So much has been my experience with you edi consequently the review
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
C
Rating: 4 out of 5
Satisfactory in the whole process. Information on shipping and delivery could be improved.
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C
Rating: 4 out of 5
All correct, the only thing, the delivery at the post office.
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A
Rating: 4 out of 5
the loss of a star is due to the announcement of availability on the site which is not, hence an order received with one product less but with a credit note. It's a pity this information wasn't passed on before delivery. Everything was received within a satisfactory time, quality of packaging, customer service responds quickly which is quite good.and rare sometimes. This is my second order and I am satisfied with this merchant. I suggested that they stick the French safety labels on so that they don't hide the Tamiya references, because when you have 3 or 4 grey models, the covers aren't enough to distinguish them.
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C
Rating: 4 out of 5
It arrived on time and perfectly packaged.
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A
Rating: 4 out of 5
New to this store... so no feedback.
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G
Rating: 4 out of 5
Delivery earlier than expected
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A
Rating: 4 out of 5
Bonjour, l'impression est parfaite MAIS DOMMAGE que les INSTRUCTIONS de montage ne sont pas en FRANCAIS.surtout pour une société Française de ventes!!!!.... Cordialement
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A
Rating: 4 out of 5
This is the second time I have bought plastic models from you and I don't understand why the first time I got the package without any problems, but the second ,not finding me, I had to go to the post office to pick it up as registered mail.Otherwise everything ok
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G
Rating: 2 out of 5
Had to wait almost 4 weeks for my order. Product was otherwise fine, but the delivery time really can't be, especially since the website said there would be immediate delivery.
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Response from 1001hobbies
Hello, Thank you for posting your review. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Rating: 4 out of 5
Very good
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V
Rating: 1 out of 5
Would never use again. Avoid!!!!!!
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Have you tried to contact our customer service at [email protected]? Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/
G
Rating: 2 out of 5
Still waiting for refund for what could not be delivered.
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Response from 1001hobbies
Hello, Thank you for your comments. We regret this incident and apologize to you. Our customer service team will contact you shortly for a refund. Thank you for your understanding, Best regards, 1001hobbies customer service.
V
Rating: 4 out of 5
Order arrived 1 day late. It was stated 3-6 working days, arrived on the 7th.
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V
Rating: 2 out of 5
The wrong decals were delivered. Not good at all. Gross carelessness.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Have you tried to contact our customer service? [email protected] We should deliver another series. Thank you for taking this time, See you soon https://www.1001hobbies.co.uk/
G
Rating: 4 out of 5
There is talk of a credit note. Does this mean that a puzzle will not be delivered? (Only 4 of the 7 puzzles ordered have arrived so far)
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A
Rating: 4 out of 5
Navigation a little complicated: sorting by scale is not always rigorous. The site's ergonomics need to be reviewed.
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A
Rating: 4 out of 5
All ok as far as the goods are concerned. shame about the shipping time which is a bit long
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V
Rating: 4 out of 5
Delivery was very first l, but felt a little misled as the company is actually based in France despite having a .co.uk url. Luckily I did it get charged customs or additional taxes
V
Rating: 1 out of 5
HORRIBLE experience! They sent me the wrong items and I had to pay super expensive taxes because of their mistake. They don't help to resolve the issue that they created. Very unprofessional and I am forced to fill a claim which is a big waste of time that we all could have avoided but apparently it is too hard for the seller to even respond to my messages. Unbelievable, AVOID at all cost.
Response from 1001hobbies
Hello, Thank you for your message, and we are very sorry for this situation, your opinion is very important to us. Please do not hesitate to contact customer service at [email protected] and they will help you to solve the problem. Thank you
G
Rating: 4 out of 5
this was my 2nd delivery, so far fine
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V
Rating: 4 out of 5
Fast and punctual delivery
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A
Rating: 4 out of 5
correct delivery
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G
Rating: 4 out of 5
Was not as securely packaged as usual (arrived in one piece ), but arrived 10x faster (7 business days and from another country). Keep ordering gifts from one piece here for my boyfriend 🥰
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A
Rating: 4 out of 5
Very good site with a large selection of products. Searching the site is not always easy. Lack of search filters in my opinion compared to other sites. Otherwise always well packaged and fast shipping. Satisfied with every order. I recommend this site.
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A
Rating: 4 out of 5
delivery took a while (out of stock) but eventually arrived. thank you.
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A
Rating: 4 out of 5
Good packaging, on time delivery and good quality goods.
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A
Rating: 4 out of 5
Received quickly and as ordered ... thank you
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G
Rating: 1 out of 5
Bad service, 2 out of 3 orders I have not received despite several reminders!!!
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Rating: 4 out of 5
Pretty extensive selection and I easily found what I wanted. The order was delivered quickly.
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A
Rating: 4 out of 5
Nothing to say they are perfect Advice, shipping, packaging Everything is fine
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G
Rating: 2 out of 5
All takes too long.....all those stories of superfast delivery.....is nonsense
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We regret this incident and apologize to you. This is not representative of the quality of our usual services. Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Rating: 1 out of 5
Already previously order received late and a missing paint, I said nothing .... Order decals at 25 € and more they are not compliant, received almost crumpled so impossible to apply, instead of going through other dealer you'd better sell yourself your goods. I'll never order from your site again, only problems with you. Never see me again
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] to explain your situation. There is no reason for missing paint and crumpled decals. Good day 1001hobbies customer service.
V
Rating: 4 out of 5
The item was send very fast and arrived in perfect condition; the item was quite expensive.
A
Rating: 1 out of 5
Clusters found without packaging when the box was opened (?) and much more serious: one of the clusters corresponds to the canadair CL 215 while the others conform to the box i.e.=canadair CL415...the result is a kit that can't be assembled - the propellers don't match and the upper and lower wing halves don't fit together (one is designed for a turboprop and the other for a star engine...) - the kit is ready for the garbage can - I can't say where the fault lies? with Heller or 1001 hobbies, but the boxes were mixed up.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the quality of service we offer. We invite you to send us an e-mail to [email protected] so that we can find a solution. Thank you very much! Good day 1001hobbies customer service.
A
Rating: 4 out of 5
Deadline met thank you
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G
Rating: 4 out of 5
good, clear and uncluttered
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A
Rating: 4 out of 5
Allows a wide range of choice due to well-stocked catalogs. Except for one small flaw. Thinners for airbrush colors are not present. A real shame. Otherwise very good service.
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V
Rating: 4 out of 5
Delivered on time, well packaged and good communication.