Customer reviews of 1001hobbies

Delivery not as fast as I am used to with amazon The product while delivered in order and without damage, highlighted an outrageously poor product that should never be in any catalog. If we then compare it to tamiya or italeri or Revell for the same cost. The company that built the model I requested made a very bad product.

Fast shipping and order processing. Product conforms to specifications.
However, no protective packaging other than the manufacturer's over-carton (on which an illustration of the product and its specifications are printed). This type of cardboard (very common for tamashii nation products, for example) wraps the packaging as tightly as possible and serves essentially as storage protection. It is insufficient for protection during transport. In the event of a shock, the box is directly damaged, as was the case when the parcel was knocked about during delivery: hole in the over-carton; the cardboard diorama inside is punctured; the box is a mess, with one piece slightly damaged. Finally, 1001 Hobbies has applied sealing tape to the over-carton. It's a good idea, but it's impossible to remove it without damaging the illustration. Frankly, for an action figure at this price, it's a real pain. I know more than one fussy collector who would have lost it.
It's a good thing CCS has protected its product so well, the figure is intact. That's the main thing, and too bad for the battered packaging, I can live with that.

Lots of products and lots of information to be found.

Well cared for

NEVER ORDER HERE !!!!! does not keep appointments. literally never answer the phone. Call back requests are also not made. returning something is impossible.

NEVER ORDER ANYTHING HERE !!!!!! Bad company, delivery times not according to agreement but 4 weeks after promised delivery date, try to return a product that was not delivered properly and also they do not take that from the post. i tried to call them phone they never answer! and asked if they want to call me but that does not happen either. for warranty you can also not apply because you simply do not get contact with them.

This is actually a French website with a Dutch front door. The people at customer service speak English (a little hard to understand), and when I sent an email in Dutch I got a reply back in German.
I ordered a package including 3 paints, one of which was spoiled. Initially I did not receive an email with a tracking code, hence contact with customer service (was then quickly resolved). Delivery took too long. May have had to do with the passing of Queen Elizabeth.

After a mistake with the first order, my paints arrived as requested

was fine

DEFINITELY QUALITY ITEMS AND WELL PACKAGED. NAVIGATION IS NOT SUPER EASY. ASSISTANCE I HAVE NEVER USED IT

The heller paint pots are dwindling, very small. But 1001 hobbies is the best way to treat yourself.

Good, product available and delivered on time ....

Happy with the purchase, it took a little longer than expected to come, but happy.

I have not received the product, it appears again as returned, I have claimed in different occasions the delivery, by phone and email. Today I have requested a refund of the amount of my order.

Fast shipping , thanks !

Satisfied!!!

After making my order and payment no product came, after much contact via mail the company found out that the order was not delivered and returned. On my initiative many contact via mail but no result. After 5 weeks received money back and no product. A dissatisfied feeling and result prevails in the experience with this company.

The website is fine, but my order, which I am now finding out, was not complete.

The site is impeccable and easy to navigate.

Happy with my delivery.

It took a little longer than you say.

Unfortunately, my review can only be negative. I ordered a toy for my 5 year old grandson who wanted it for his birthday which we celebrated the year September WITHOUT THAT GIFT!!! Order placed on August 31 with expected arrival (according to what it says on the website) on September 5 or 6. Then a new delivery date is announced (September 8). Well, today, September 19, I still have not received anything. DON'T TRUST!!!

It's actually a bit long ago considering it was a pre-order. So don't remember very well what my experience was like.

No shipping tracking was provided. It was claimed to be posted by PostNL which has track and trace , totally unsatisfactory

Correct attention and follow-up

Average site navigation, as the search engine is a little too inclined to reply that no items match. You have to go through all the motorcycle miniatures to check. Then the Q / P ratio is not the best on the market when a close European competitor offers the same item for €40 while 1001 sells it for €50! The same goes for delivery costs... Otherwise, delivery times are too long: 2 weeks are advertised, which is already a long time, but the item is finally delivered 3 weeks after the order ... That's a lot of room for improvement, good luck to you.

Corespondence with customer service 4 mails to get a response package shipment 30 hours after for immediate shipment null .

Fast delivery and good value for money

Several orders to date, the delivery times correspond to what was announced to me at the time of these orders. As far as the site is concerned, so far I've been able to find my way around it, which is essential for me. A badly organized site will see me pass by but not come back. So for the time being, I'll continue to follow you.

Order easy to follow

I bought the item as a present
It came looking like a dog had savaged it
I PAID FOR THE PACKGI G .... DISGUSTING

After placing an order and immediately requesting that they include an item I had forgotten, they asked me for my bank information to process the additional item and include it in my order... surprise? they didn't include it. In addition, they sent me another order by mistake. After complaining on the phone I was told that my order (the good one) was also on its way two weeks before it was actually on its way. My order was shipped last Thursday 8th and I had been waiting since mid-August ... horrible, really horrible if you have an urgency as it was the case to make a delivery of a customer order and you depend on them ... they have made me lose money with their lousy management and attention.

I did not need any assistance,because everything went smoothly and the delivery,which I could follow with tracking, was on time

To date after 6 weeks still have not received my order. Then I am told you have chosen non tracking shipping. Yes what does that say then! That the delivery will take months! I think it is a bad thing, also I was totally unaware that it was a non tracking shipment I just ordered the normal way.

well received the parcel but with delay with mondial relay cordialement

THE BLISTER OF THE FIGURINES HAS ARRIVED BENT BUT WITHOUT DAMAGE TO THEM. THE PACKAGING IS A BIT MORE RIGID, THAT'S WHY I HAVEN'T GIVEN 5 STARS. OTHERWISE EVERYTHING IS FINE

Very good service

Great website. Only having to report several times that nothing had been sent and no response, until after waiting far too long the package arrived, while it was supposed to be sent right away, is very bad. Therefore a 2. The instant shipping is not correct at all.

no opinion good side

Easy to use