Customer reviews of 1001hobbies

My parcel arrived 5 days after the deadline set by the site. Very disappointed as it was for a gift that could not be delivered despite the site's promise.

I was excited about the 1001 hobbies site because I found some Heller kits there that I thought were now unavailable. With the help of my son (he much more practical especially for forms of payment while I only use ATM) I placed the order which was delivered a few days in advance of the date communicated to me. For all this I have to give a positive review. Thank you and see you next time.

Good quality products at a reasonable price. To say they come from France I'm surprised they take so long to deliver.

Fast delivery (ordered on Thursday afternoon, received the following Monday), well packaged and respectful of the order. One star less for the shipping costs, which represent 1 third of my order, but I'm delighted to have gone through 1001hobbies.fr, and I'll repeat the experience.

Interesting choice ....but too bad about the delivery time...other sites go faster....We're not all perfect, let's face it...:-))

Conforms. Exorbitant shipping costs for overseas !!!!!

Very bad company, does not keep delivery times as promised. Been waiting 4 weeks now for a product and still it is not on its way, a return package was not accepted and will be returned. Bad communication.

Order Not Delivered

I have purchased from 1001 hobbies previously and they have impressed me with their prices, choice of products and speed of dispatch and communication. Once again, they have been a pleasure to buy from. I would however say that my item (a Trumpeter 1/32 Su-27) was wrapped in bubble wrap for shipping, on opening the packaging the box was damaged in a number of places and I was concerned the kit was damaged. On checking, this was not the case, but the box did look like it had been beaten up. That's the only reason they've not earned the full five stars from me on this occasion.

Narrow scroll window and poorly done descriptions with many errors, little info about product such as weight and dimensions

It took a little longer than expected but everything arrived perfectly.

not enough brilliant colors in paint

very good

Coli quickly arrive Ras

I am very satisfied. and good material.

The product was not what I expected, insufficient description on the website. They take a long time to answer emails

Model arrived earlier than expected A little disappointed, but that's my fault, miscalculation of scale, truck too small

COULD PROVIDE DOCUMENTATION IN FRENCH FOR THE PRICE

Good. I liked it because the products I ordered are not easy to locate.

Package not delivered even though the post office confirmed in their colissimo tracking message that they had left it in my mailbox.

It has been almost 20 days and I have not received my package, according to them it would arrive in 6 days. I am very sorry but I will not buy from this website again.

I filed a complaint and they didn't get back to me

Poor communications and not client focused - 1001 hobbies delivered the wrong item, never answered my questions directly and only started responding when I forced them to do so through PayPal. They never confirmed they could in fact deliver the item ordered (which was listed on their site as available well after I notified them of their mistake and asked for the correct item to be delivered), and where only focussed on the return of the wrong item. Their refund covered the cost of the item only, not the shipping costs, even though the error in sending me the wrong item was entirely theirs.
They pose as a firm with offices in NL but are located in France. I was unable to contact them at the number they give on their website.
All in all, one of the poorest e-commerce experiences I ever had. I won't buy from them again.

Hassle-free ordering and shipping

Disappointed with the cutter

My order was sent in a envelope, it should have been sent in a small box with bubble wrap or Styrofoam peanuts. So unfortunately one of my pilots was damaged.

I have not yet received the product

hello, I'm particularly unhappy with the way the parcel is packaged - a layer of transparent bubble wrap around the model boxes and adhesive tape - in other words, almost nothing. When you know how parcels are handled in sorting centers, you'd be surprised at such a packaging method.

Good, but delays during the summer so that I receive the parts ordered the day before I return from vacation...

Failure of Mondial relay and not 1001, hobbies

Out of 4 orders, 2 have come defective and the communication and response is lousy. After 20 days I still haven't heard back from them. Bad, very bad.

They have not paid any attention to the message I sent them.

7 references ordered. 1 received in duplicate and 1 missing. More after-sales news

They do not send the order to the buyer,

Wrong delivery. I am waiting for your next reaction, following my messages of 26.8.2022

The service is getting better every year, and great progress has been made in terms of customer communication, bravo.

Very good!

Takes way too long to receive your order

We have received the first parcel but have been debited twice for a parcel supposedly already delivered on August 17 or 18, 2022 but not arrived Reason for the double debit: a bug at the time of payment which was displayed invalid, which created a second phantom order Would it be possible to refund the 49, xx euros debited for this phantom parcel?

Fast delivery good quality