Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
It's a pity that my last parcel took so long to be delivered. What's more, the parcel was completely ripped off.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
I'm delighted with the carpet, but there's just one problem with the delivery: it's just bubble wrap around the box, which isn't very discreet and could encourage theft by a delivery driver who might be interested in the parcel.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 06/08/2022
Fast and efficient service, great assortment of products and accessories, decent site navigability
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2022
Very good reactivity for sending packages. See to build customer loyalty.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 05/08/2022
I simply did not receive the item and no response to my emails and phone answering "closed"
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Response from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2022
My only regret is that I couldn't find a way to make the 5 euro discount count. The software isn't very practical.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 17/07/2022
Everything went great with my order, but I only give it one star because I am constantly being asked to rate the transaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/08/2022
Achat avion rc , rtf , accus avion HS,
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2022
Order taken and good respect for the items delivered. The only downside was that it was impossible to use the promotional code when ordering. The code was valid but the site blocked the next step. As a result, I gave up the €5 discount. What a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2022
Slightly long delivery times
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/07/2022
Everything was perfect.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
NO PROBLEMS TO REPORT
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 24/07/2022
I had to wait over 6 weeks for goods that were immediately available. I paid for parcel shipping with tracking and the goods arrived in a bubble envelope without tracking. And the customer service also left a lot to be desired, first there was no reply and then only in French. I won't be ordering here again
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2022
Postage too expensive for the shipment I made.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2022
Delivery time too long
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2022
Good site, sometimes difficult to find what you're looking for
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/08/2022
site was clear, lots of choice, good value for money, And good delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2022
Good site, with interesting brands. I was surprised by an unexpected delay in delivery when the item was shown as available at the time of ordering, but everything arrived smoothly with very good tracking from order to dispatch.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 30/07/2022
Fast and uncomplicated delivery, unfortunately a little overpriced
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/07/2022
Je n'ai toujours pas reçu de colis
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Response from 1001hobbies
Bonjour , Nous vous remercions de votre mail Nous vous vous prions de nous envoyer un mail à l adresse suivante [email protected] Bien cordialement
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 29/07/2022
Easy navigation. Lots of models can be found . Perhaps the delivery of the requested goods should be speeded up. However my opinion is very good
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2022
I'm getting tired (to put it politely) of your repeated e-mails every time I make a purchase! I've already told you: each email is the equivalent of a 40-watt bulb burning for 24 hours. You'll have to ask the "cadsup" who runs your sales department how many heatwaves, glacier melts and forest fires he needs before he understands, or if he'd rather have his children explain to him in 20 years' time how effective his sales strategy has been, climatically speaking. In the meantime, as far as possible, I'll avoid buying from you in the future, just so I can explain to him right away how effective it was, commercially speaking.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/07/2022
The level of customer support is appalling. Immediately after placing the order, I needed to cancel it, and looking at the order information, it was awaiting packaging, and not shipped. Despite me contacting them via email and phone, they simply refused to help, to the point that they were rude and condescending. Due to the web address being a .co.uk address, and a UK phone number, I assumed they were a UK based company, but they are based in France, so if I return it, I have to pay high postage fess. Not at all impressed with how they handled this, and I would strongly advise avoiding this unhelpful and difficult company
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2022
I made the return under the conditions of the right of withdrawal. 3 weeks later I'm still waiting for a refund. I'm disappointed with the customer service.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 07/07/2022
Received wrong article, contacted by phone and by E-mail totally no response from 1001hobbies, no connection by phone at all
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 11/07/2022
Very slow on orders. A lot of problems.
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Response from 1001hobbies
Thank you for your comment, We apologize for this incident and invite you to send us an email to [email protected] Sincerely 1001 Hobbies Team
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/07/2022
Ordering and paying is very easy. From that point on there is no information, no response to emails and they don't know what to say on the phone. It seems unbelievable, it's true.
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Response from 1001hobbies
Thank you for your comment, We apologize for this incident and invite you to send us an email to [email protected] Sincerely 1001 Hobbies Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2022
Light packaging for delivery: bubble wrap to wrap the box. Defective product. I sent an email but got no reply. Not happy.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/08/2022
Delivery very good , sorry I had to download the plan myself , contact via email was excellent,keep up the good work and see you soon
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2022
Easy access
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 27/07/2022
They sent me a different item, not what I ordered! It looks they don't know the products they sell and manufacturers. I received refound sending the product back, but if I order something I expect to receive what I order, not to receive another thing and then waste my time to send it back and wait for refound. Very bad experience!
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Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding, Laure
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2022
Ras on my order, 3 days to arrive home well packaged!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2022
Package received promptly but lacks a product that was in stock on the site but is now awaiting delivery.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/06/2022
Didn't get two out of the four items that I order (out of stock). But those two that I received were definitely quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/08/2022
received damaged package, very poorly protected,
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2022
Well-designed site,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2022
Lack of communication, exploding lead times, first and last orders
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/08/2022
good handling of me purchase nice store
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
Hello, the search for paint references on the site needs to be improved. Otherwise, the service is impeccable. Best regards.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/07/2022
Maybe some prices are a little high....
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