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C
Rating: 1 out of 5
out-of-stock items block the entire process, so if you are impatient, please be on your way.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersV
Rating: 1 out of 5
The worst shipping and delivery time. Over 3 weeks to deliver what they say they have in stock. Would never buy from them again!
Response from 1001hobbies
Dear customers, We thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in the company's stock in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. Thank you for your understanding 1001hobbies
A
Rating: 4 out of 5
Everything ok, perfect material as described. Not very fast shipping, but just have a little patience and everything arrives.
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G
Rating: 4 out of 5
Bit inconvenient that customer service does not understand dutch. This would improve telephone contact.
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C
Rating: 4 out of 5
I think shipping is a bit slow
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A
Rating: 4 out of 5
Bonjour bien recu il manque encore 1 puisque j'avais commande DEUX (2) salutations
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A
Rating: 4 out of 5
Received my order in 2 deliveries (4 and 5 weeks after my order). There was a delay with one of the products but everything arrived safely. It took a while but I'm not disappointed with the products.
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G
Rating: 2 out of 5
The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
Seriously...
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C
Rating: 1 out of 5
It took a long time for an order in Spain. I placed an order, and after 3 days of waiting, I bought the same thing from another store, and it arrived before the original order. I sent a package by post, it arrives sooner to other countries, than the method used by 1001 hobbies. Maybe I'm wrong, and their warehouse is in Singapore.
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A
Rating: 1 out of 5
Very long for a delivery order placed on 2/06/2022 delivered on 17/06/2022 then you do not make any commercial gesture for the customers of long date From now on I will go to see elsewhere
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C
Rating: 4 out of 5
Fast delivery. Everything was perfect.
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V
Rating: 4 out of 5
after initial problems due to the loss of the first shipment by dhl. the second shipment worked great. thank you
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A
Rating: 4 out of 5
It's very good!!! and very fast! Thank you .
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A
Rating: 1 out of 5
1 month waiting to be reimbursed and 0 response on the location of my package...
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A
Rating: 1 out of 5
My package was delivered on tracking but I haven't received anything in my mailbox. Customer service is no longer responding to me.
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V
Rating: 2 out of 5
Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 4 out of 5
Serious,reliable and quick in service.
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C
Rating: 1 out of 5
I still haven't received the order and it has been 18 days, I don't think this situation is logical. If I am not going to receive it, I could get my money back.
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V
Rating: 4 out of 5
Everything went smoothly and without complications.
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A
Rating: 4 out of 5
All
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G
Rating: 1 out of 5
Article was different from the picture.
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V
Rating: 1 out of 5
Never received- local post office indicated delivered but it wasn’t - they can’t find package - I know it’s not entirely the fault of 1001 but I am much less likely to purchase from again
G
Rating: 1 out of 5
The delivery was made with delay compared to what was advertised
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G
Rating: 4 out of 5
well packed , well sorry it was clear bubble plastic. otherwise very satisfied
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V
Rating: 1 out of 5
Slow and no tracking, bad attitude
A
Rating: 1 out of 5
Expensive and time-consuming delivery (more than a week for problems)
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A
Rating: 4 out of 5
good site, delivery time a little long but given the economic situation it's normal.
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A
Rating: 2 out of 5
very disappointed with the wait despite reminder requests no way to communicate with you
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G
Rating: 4 out of 5
No comments so everything is fine
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A
Rating: 1 out of 5
very dissatisfied, my order is missing a product that you don't have in stock. And you haven't replied to my e-mail about the missing item in my order.
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A
Rating: 1 out of 5
Article incomplete, Missing remote control, charger, battery, servo motor and servo receiver. Crooks, to do.
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C
Rating: 4 out of 5
Good article, variety on website and delivery information.
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A
Rating: 4 out of 5
The only downside is the red color, which is a bit annoying when you want to repaint over it.
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V
Rating: 4 out of 5
I received my order in only a few days - not bad considering that I'm in Colorado. I received exactly what I ordered, so I am happy with the service.
C
Rating: 4 out of 5
Correct about the product but delivery was delayed 4 days longer than advertised.
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V
Rating: 4 out of 5
Too many fiddly bit and not as big as I thought
G
Rating: 4 out of 5
versus miniatureworld .com where I paid for my order and did not get it,I still got my order on time at 1001hobbies.Many thanks
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C
Rating: 2 out of 5
They don't answer to the mails...
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C
Rating: 4 out of 5
It took longer than expected due to wrong delivery to another destination. Otherwise I have nothing to say. Now I am waiting for another order to see how it goes.
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