1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Thank you for your feedback! We're delighted to have met your expectations. See you soon for another quick and efficient order!
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Aurore V.
Rating: 1 out of 5
following a purchase from 12/10/2024
My order arrived incomplete after an eternally extended delivery time of over a month. I still haven't received any feedback from customer service regarding this order and the lack of a product.
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Response from 1001hobbies
We are sorry to hear that your order has been so delayed and has arrived incomplete. We understand that the long wait and lack of follow-up is frustrating. Please be assured that we are taking your situation into account and will immediately contact our customer service department for priority follow-up. We thank you for your patience and apologize for the inconvenience. We remain available for any further questions and to ensure that you receive your complete order as quickly as possible.
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Maximo M.
Rating: 5 out of 5
following a purchase from 07/10/2024
Interesting models with good prices+shipping costs
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Response from 1001hobbies
Thank you for your comment! We are glad you find our models and competitive prices interesting. We are here to offer the best experience, we hope to see you again soon!
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Mauro T.
Rating: 5 out of 5
following a purchase from 10/10/2024
Everything perfect and in very short time
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Response from 1001hobbies
Thank you so much for your feedback! We are happy that everything went perfectly and on time. See you soon for another positive experience!
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Robert F.
Rating: 1 out of 5
following a purchase from 23/10/2024
Order placed on Tuesday and expected to be delivered on Thursday. Delay reported immediately. Half of order received 10 days later. Other half cancelled and PROMISE of refund (pending).
Blatant lack of professionalism. Take a leaf out of AMAZON's book (for the better). I will not order again. I hope to be reimbursed for half my order soon. A site to forget.
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Response from 1001hobbies
We sincerely apologize for this disappointing experience and fully understand your frustration. This delay and partial cancellation of your order does not reflect the level of service we strive to maintain. Please be assured that your refund is on its way and that we are doing our utmost to speed up the process. We thank you for your patience and your feedback, which will help us to improve our services. Please do not hesitate to contact us again for any necessary follow-up.
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LIONEL P.
Rating: 5 out of 5
following a purchase from 29/10/2024
Very complete site with many references. Deliveries are fast and conform to orders.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you are satisfied with the diversity of our references and the speed of our deliveries. It's a pleasure to count you among our customers! Please do not hesitate to contact us again if you have any questions or special requirements. See you soon!
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Antonio Q.
Rating: 2 out of 5
following a purchase from 30/10/2024
The order arrived incomplete, I contacted you and you did not give me an immediate solution.
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Response from 1001hobbies
We are sorry to hear that your order arrived incomplete and understand your frustration with the lack of a quick resolution. We are reviewing your case to resolve it as soon as possible. Our team will follow up with you to ensure an immediate response, thank you for your patience!
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Claude M.
Rating: 5 out of 5
following a purchase from 01/11/2024
Careful packaging Delivery on time
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that the packaging was handled with care and that delivery times were respected. If you have any further questions or requirements, please do not hesitate to contact us. See you soon!
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Rainer M.
Rating: 5 out of 5
following a purchase from 29/10/2024
Top service
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Response from 1001hobbies
Thank you for the great compliment! We are delighted that you are satisfied with our service. We are always here for you!
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MIGUEL C.
Rating: 2 out of 5
following a purchase from 15/10/2024
The delivery was delayed much more than other orders I placed at that time. When it arrived they had sent me the wrong item, the Airfix AO2318V 1/76 instead of the one I had ordered (Airfix 1602318 1/72). I have indicated it and I have no answer.
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Response from 1001hobbies
We deeply regret the delay and the error in your order. To solve it, we invite you to write to us at [email protected], where our team will review your case and manage the exchange of the wrong item. We appreciate your patience and understanding, and we will endeavor to resolve this as soon as possible.
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Olivier W.
Rating: 5 out of 5
following a purchase from 31/10/2024
On the item I bought unbeatable prices, top delivery, thank you 1001 hobbies.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you found your item at a competitive price and that the delivery was up to your expectations. See you soon for your next orders!
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Frank N.
Rating: 5 out of 5
following a purchase from 05/11/2024
Everything worked very well, even if the telephone number I gave did not work for me.
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased that everything went well. We apologize for the inconvenience with the phone number and will look into it so that it works better next time.
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thierry B.
Rating: 5 out of 5
following a purchase from 07/11/2024
Very good and thank you to laure for her responsiveness and kindness.
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied! See you soon for new orders.
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Anaïs B.
Rating: 5 out of 5
following a purchase from 15/08/2024
Very good!
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Response from 1001hobbies
Thank you for your feedback! We're glad everything went well. See you soon for new orders!
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Giovanni C.
Rating: 5 out of 5
following a purchase from 02/10/2024
All good as per description and expectation. Contacted customer service about a small delay due to supplier and got immediate feedback and shipping. Thank you
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Response from 1001hobbies
Thank you for your feedback! We are glad that everything was resolved promptly and that your experience was positive. If you need anything else, we are always here to help!
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Marina M.
Rating: 5 out of 5
following a purchase from 15/10/2024
It took you a while because the items were not all in stock but everything all perfect!
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Response from 1001hobbies
Thank you so much for your patience! We are happy that everything was perfect in the end. We hope we can serve you even better in the future!
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George V.
Rating: 1 out of 5
following a purchase from 26/10/2024
Slow, incomplete order, slow to answer and poor communication management.
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Response from 1001hobbies
We sincerely regret the experience you have had. We are reviewing our response times and order management to improve these points and offer you the service you deserve. We appreciate your patience and take your comments into account to avoid these situations in the future.
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Franck D.
Rating: 5 out of 5
following a purchase from 01/11/2024
Excellent site. Fast service.
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with the speed of our service. See you soon for new orders!
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Marie-Christine B.
Rating: 5 out of 5
following a purchase from 24/10/2024
order as expected
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Response from 1001hobbies
Thank you for your feedback! We are pleased that the order met your expectations. Please do not hesitate to come back to us for future purchases. We hope to see you soon!
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Martial P.
Rating: 5 out of 5
following a purchase from 05/11/2024
Fast delivery.
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Response from 1001hobbies
Thank you for your feedback! We are delighted with the speed of delivery. See you soon for your next orders!
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Jean- pierre G.
Rating: 5 out of 5
following a purchase from 22/09/2024
Faithful reproduction of the models thank you
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Response from 1001hobbies
Thank you for your loyalty! We're delighted that the reproduction of our models meets your expectations. Don't hesitate to come back for future purchases!
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Jean marie B.
Rating: 5 out of 5
following a purchase from 26/10/2024
Very good
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Response from 1001hobbies
Thank you so much! We are delighted that everything went well. We hope to see you soon!
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Kokichis L.
Rating: 5 out of 5
following a purchase from 30/10/2024
Great quality, fast delivery, top
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Response from 1001hobbies
Thank you very much for the great feedback! We are pleased that you are satisfied with the quality and the fast delivery. See you next time!
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ADRIAN M.
Rating: 5 out of 5
following a purchase from 24/10/2024
Very professional company with highly qualified technical staff. Punctual shipments with great traceability of the package that allows to know its delivery exactly.
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Response from 1001hobbies
Thank you for your message! We are proud that you value both the professionalism of our team and the accuracy in our shipments and traceability. We always strive to ensure that each delivery is on time and that you have all the information about your order. See you next time!
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Marcelino C.
Rating: 5 out of 5
following a purchase from 30/09/2024
Excellent assortment of products and good service.
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Response from 1001hobbies
Thank you for your positive feedback! We are glad you enjoyed our wide assortment and service, we hope to see you again soon!
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Thomas C.
Rating: 5 out of 5
following a purchase from 04/10/2024
Very good.
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Response from 1001hobbies
Thank you very much for your feedback! If there's anything you need, please don't hesitate to contact us. We look forward to hearing from you!
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Andreas B.
Rating: 5 out of 5
following a purchase from 28/10/2024
Everything went smoothly.
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Response from 1001hobbies
Great, we're very pleased to hear that! If you need anything else in the future, we're always happy to help.
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Fred W.
Rating: 5 out of 5
following a purchase from 25/10/2024
Excellent..keep up the good work!
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Response from 1001hobbies
Thank you for your positive feedback! We will continue to do our best! Until next time!
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Milan C.
Rating: 5 out of 5
following a purchase from 19/10/2024
Very good top
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Response from 1001hobbies
Thank you!!! Great to hear that everything is top notch! Until next time!
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Daniel S.
Rating: 5 out of 5
following a purchase from 07/10/2024
Beautifully pre-colored BMW HP4 race by Meng. Easy to build with screws and snap together parts. Perfect delivery.
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Response from 1001hobbies
Thank you for your great feedback! We're glad you're happy with Meng's BMW HP4 Race and that the build was so easy. Glad to hear that the delivery was perfect! Have fun with your model! ️
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Ralf M.
Rating: 5 out of 5
following a purchase from 29/10/2024
Unfortunately, delivery was impossible and the parcel was forcibly stuffed into the letterbox and damaged.
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Response from 1001hobbies
We are sorry to hear that the delivery did not go as expected and that the parcel was damaged. Of course, this is not the service we want to offer. Please contact us so that we can find a solution. We will do everything we can to fix the problem quickly!
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Alain B.
Rating: 5 out of 5
following a purchase from 04/11/2024
Plenty of choice; good delivery times; good A.B. products.
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted that the variety of our products and our delivery times have met your expectations. Please don't hesitate to come back to us if you have any further queries! We hope to see you soon!
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martin V.
Rating: 1 out of 5
following a purchase from 14/10/2024
Still waiting on my 11-10-2024 order sended mails via youre website no response called 30-10-2024 promised me i get it on 6-11-2024 still nothing its 8-11-2024 this is not how you treat youre customers
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Response from 1001hobbies
We sincerely apologize for the delay and the frustration this has caused. . Please rest assured we are looking into your order with the utmost urgency. Thank you for your patience, and we will make sure this is resolved promptly!
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Jeffery H.
Rating: 5 out of 5
following a purchase from 24/10/2024
Great Seller!
Response from 1001hobbies
Thank you so much! We really appreciate your kind words and are glad to have earned your trust. Looking forward to your next visit!
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alain V.
Rating: 5 out of 5
following a purchase from 11/10/2024
Very good delivery times and products
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Response from 1001hobbies
Thank you for your positive feedback! I'm glad you were satisfied with the delivery times and the products. See you soon!
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Jean Paul B.
Rating: 5 out of 5
following a purchase from 02/10/2024
Models well received and my display cases in good condition.
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Response from 1001hobbies
Thanks for your feedback! Glad to hear that the models and showcases arrived in perfect condition. Enjoy and see you soon for your next projects! ️
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Eric B.
Rating: 5 out of 5
following a purchase from 01/10/2024
Several orders made, always received on time.
I am happy with this site, I recommend it 100/100.
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Response from 1001hobbies
Thank you for your loyalty and enthusiastic recommendation! We're delighted that you're satisfied with our delivery times and service with every order. See you soon for new experiences on our site!
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Eric B.
Rating: 5 out of 5
following a purchase from 03/10/2024
Quality site that I highly recommend. Fast and careful shipping. Very fair prices.
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Response from 1001hobbies
Thank you so much for your positive comment! We are happy that you had a good experience with us. We will continue to strive to always offer you the best!
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Marco G.
Rating: 5 out of 5
following a purchase from 27/10/2024
Fast shipping, original products, recommended
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Response from 1001hobbies
Thank you for your positive feedback! We are happy that you received the products on time and that everything was satisfactory. We look forward to serving you again!
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Enzo P.
Rating: 5 out of 5
following a purchase from 02/08/2024
Accurate detailing
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Response from 1001hobbies
Grazie mille per il feedback! Siamo lieti di sapere che ha trovato tutto dettagliato e preciso. A presto per la prossima esperienza!
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