1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Thank you very much for your feedback! We are delighted that you are satisfied with our service. See you soon for new orders!
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Patrick “.
Rating: 1 out of 5
following a purchase from 02/12/2024
Ignored my request to cancel the order.
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Response from 1001hobbies
Hello Mr. Schulz, We regret this message and would like to apologize to you for this incident. We would like to remind you that we received your request to cancel on December 10, 2024. Unfortunately, however, it was no longer possible to process this cancellation as your order had already been dispatched from our logistics warehouse on December 7, 2024. As explained above, it is not possible for us to cancel an order once it has been shipped. However, we have provided you with the return address so that you can return the product to us if you wish. Once we have received and inspected the return, we will arrange your refund. If you have any further questions or need assistance, please do not hesitate to contact us. With kind regards, 1001hobbies
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Francesco V.
Rating: 5 out of 5
following a purchase from 17/10/2024
all perfect thank you.
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Rik D.
Rating: 5 out of 5
following a purchase from 18/11/2024
Everything went correctly
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John V.
Rating: 2 out of 5
following a purchase from 01/12/2024
Upon opening 1 of the boxes that were sealed, 1 part was missing from the sprue, also loose in the box it did not appear to be present. This means I cannot build this model because it is crucial in this model/
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Nathalie D.
Rating: 5 out of 5
following a purchase from 11/12/2024
Fast, efficient, conforms to order, and very professional shipment tracking. Would recommend.
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted that everything went as quickly and smoothly as you expected. See you soon for new orders, and thank you for your recommendation!
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Andrea D.
Rating: 5 out of 5
following a purchase from 28/11/2024
Excellent
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Laurent L.
Rating: 5 out of 5
following a purchase from 09/12/2024
I've been a customer for several years now, and I've never found myself in a complicated situation... on the contrary, the service has been meticulous. Bravo
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Response from 1001hobbies
Thank you very much for your loyalty and your excellent feedback! We're delighted to be able to offer you a service that lives up to your expectations. See you soon for new orders, and thank you again for your confidence!
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Mieke B.
Rating: 5 out of 5
following a purchase from 19/11/2024
Fast correct shipping.
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Bernard D.
Rating: 5 out of 5
following a purchase from 11/12/2024
Nothing to complain about, parcel arrived in good condition and on time. Merry Christmas!
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Response from 1001hobbies
Thank you so much for your feedback and good wishes! We are delighted that everything went well. Merry Christmas to you too and see you soon for new orders!
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Gabriele B.
Rating: 5 out of 5
following a purchase from 02/12/2024
Quick delivery, accurate service
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Elisabeth F.
Rating: 5 out of 5
following a purchase from 06/12/2024
Parcel delivered very quickly and in good condition kept informed of delivery progress
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Response from 1001hobbies
Thank you for your feedback! We're glad the delivery was quick and that you were well informed of its progress. See you soon for new orders!
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Laurence J.
Rating: 5 out of 5
following a purchase from 10/12/2024
the site is clear. I found what I was looking for very quickly. Package very well packed. Deadline met.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that navigating our site was easy and that your parcel was well packaged and delivered on time. See you soon for new orders!
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Eric M.
Rating: 5 out of 5
following a purchase from 19/11/2024
Easy to find
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Response from 1001hobbies
Thank you for your feedback! We're delighted that navigating our site was easy for you. See you soon for new orders!
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Gary W.
Rating: 5 out of 5
following a purchase from 21/11/2024
Straight forward order delivery was prompt and product great
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Cyril B.
Rating: 5 out of 5
following a purchase from 08/12/2024
Fast service, several orders placed, never disappointed.
Lots of choice, fast shipping
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you're satisfied with our fast service and wide selection. See you soon for new orders, and thank you for your loyalty!
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Sandrine D.
Rating: 5 out of 5
following a purchase from 20/11/2024
Arrived quickly. The products are of good quality
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that delivery was quick and that you were satisfied with the quality of the products. See you soon for new orders!
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Chresten B.
Rating: 5 out of 5
following a purchase from 30/11/2024
Nothing to complain about, seems to care about his customers!
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Response from 1001hobbies
Thank you very much for your feedback! We do our best to always meet your expectations. See you soon for new orders!
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Jasmina D.
Rating: 5 out of 5
following a purchase from 08/11/2024
All OK
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Olivier R.
Rating: 5 out of 5
following a purchase from 10/12/2024
The site is easy to navigate. A very friendly welcome on the phone and very nice figurines to paint.
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Response from 1001hobbies
Thank you for your feedback! We're delighted that you enjoyed browsing our site and that you appreciated our friendly telephone service. Happy painting with your figurines, and see you soon for new orders!
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Emmanuel R.
Rating: 5 out of 5
following a purchase from 25/11/2024
Very good service Very professional
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that our service has met your expectations. See you soon for new orders!
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Patrice L.
Rating: 5 out of 5
following a purchase from 21/11/2024
Very good product, fast delivery
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that the product and delivery met your expectations. See you soon for new orders!
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Yves L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Super, as expected and delivered as agreed. Thank you very much. When will this model be available in 1/12, that would be great!
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Response from 1001hobbies
Thank you for your positive feedback! We're delighted that your order met your expectations. Regarding the 1/12 model, we'll take note of your suggestion and add it to our future requests! See you soon for new orders!
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Thierry A.
Rating: 5 out of 5
following a purchase from 26/11/2024
Perfect as always
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that everything was perfect for you. See you soon for new orders!
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Nut N.
Rating: 2 out of 5
following a purchase from 24/11/2024
For a simple order, it all takes a long time. Also too little info on when to ship
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Marco B.
Rating: 5 out of 5
following a purchase from 08/11/2024
The product was according to 'orders , packaged perfect and full of notions for assembly
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Bernard A.
Rating: 5 out of 5
following a purchase from 06/12/2024
Excellent
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Response from 1001hobbies
Thank you very much! We're delighted that everything lived up to your expectations. See you soon for new orders!
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Robert G.
Rating: 5 out of 5
following a purchase from 09/12/2024
Fast shipping ...Careful shipping ....
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Response from 1001hobbies
Thank you so much for your feedback! We're delighted that the shipment was fast and careful. See you soon for new orders!
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Laurent G.
Rating: 5 out of 5
following a purchase from 01/12/2024
Very good and lots of choice
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted you like our wide range of products. See you soon for new discoveries!
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Mario Davide S.
Rating: 1 out of 5
following a purchase from 15/10/2024
I did NOT receive part of the order for anything else paid for!!!
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Patrick V.
Rating: 5 out of 5
following a purchase from 01/12/2024
Good choice of models. THANK YOU;
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Response from 1001hobbies
Thank you very much! We're delighted you like our selection of models. See you soon for new orders!
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Frédéric L.
Rating: 5 out of 5
following a purchase from 02/12/2024
Fast shipping and tracking info provided, very good
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Response from 1001hobbies
Thank you for your feedback! We're glad you were happy with the fast shipping and tracking information. See you soon for new orders!
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Christophe L.
Rating: 5 out of 5
following a purchase from 04/12/2024
Fast delivery, well packed and good quality, honest website and good follow-up.
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Response from 1001hobbies
Thank you for your great feedback! We're delighted that the shipping, packaging and quality of the products met your expectations. Thank you also for your compliments on our follow-up. See you soon for new orders!
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Lex Z.
Rating: 5 out of 5
following a purchase from 14/11/2024
Delivery took a while, but it was well indicated in advance. Great stuff, well received.
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Yosi N.
Rating: 5 out of 5
following a purchase from 20/11/2024
Good everything and quality
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Response from 1001hobbies
Thank you for your feedback! We are delighted that everything lived up to your expectations. Don't hesitate to check back with us if you need more information or are looking for new products - we look forward to seeing you soon!
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Thomas. R L.
Rating: 5 out of 5
following a purchase from 05/11/2024
A+++++. Thank you
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Marc F.
Rating: 1 out of 5
following a purchase from 25/11/2024
Had to wait weeks for package, even though everything was in stock, every time another delivery date finally able to pick up and then the order was not complete. Tried for days to contact customer service both by phone and email for a solution to this problem but no response so far. Hopeless
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Philipp D.
Rating: 5 out of 5
following a purchase from 13/11/2024
Good store
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Yuan M.
Rating: 5 out of 5
following a purchase from 29/11/2024
good product
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Gilbert M.
Rating: 5 out of 5
following a purchase from 01/12/2024
products as requested. Fast delivery.
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that the products are in order and that delivery was quick. See you soon for new orders!
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