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R
Rating: 5 out of 5
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 679 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 5 stars
Reset filtersR
Rating: 5 out of 5
Complete and in good condition
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T
Rating: 5 out of 5
Matches what I was expecting.
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H
Rating: 5 out of 5
Thank you to Anne (Annie?) for her patience, her listening, her availability, and her quick and nice solutions..
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M
Rating: 5 out of 5
Very nice webshop
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R
Rating: 1 out of 5
I waited more than 2 weeks for my order and was not informed about any delay. Product received and is fine.
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Response from 1001hobbies
Dear Ron,
Thank you for sharing your experience. We are glad to hear that you eventually received your order in good condition and that the product is to your satisfaction.
We apologize that you had to wait more than two weeks for your order and that you were not informed about this in a timely manner. We apologize for this inconvenience.
If you would like to discuss your experience further with us, please contact us at [email protected].
Best regards,
The 1001hobbies team
Thank you for sharing your experience. We are glad to hear that you eventually received your order in good condition and that the product is to your satisfaction.
We apologize that you had to wait more than two weeks for your order and that you were not informed about this in a timely manner. We apologize for this inconvenience.
If you would like to discuss your experience further with us, please contact us at [email protected].
Best regards,
The 1001hobbies team
S
Rating: 5 out of 5
products conform to what I ordered. Delivery time respected.
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S
Rating: 5 out of 5
I was very happy with the product I ordered
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I
Rating: 5 out of 5
Satisfied
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M
Rating: 5 out of 5
Fast, tracked and well packaged delivery.
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T
Rating: 5 out of 5
Everything is great!
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M
Rating: 5 out of 5
It takes a long time before it was sent, but from the moment the order was on its way everything was nicely indicated and arrived beautifully
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P
Rating: 5 out of 5
Great service!!! Recommended.
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G
Rating: 5 out of 5
A lot of choice, the product was very good.
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C
Rating: 1 out of 5
I only received one package out of 2…
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Response from 1001hobbies
Hello Claire Estelle,
We are sincerely sorry to learn that you have not received your entire order. We understand how frustrating this can be and would like to assist you in resolving this issue.
Please do not hesitate to contact us directly at the email address [email protected] so that we can clarify the situation together.
Best regards,
The 1001hobbies team
We are sincerely sorry to learn that you have not received your entire order. We understand how frustrating this can be and would like to assist you in resolving this issue.
Please do not hesitate to contact us directly at the email address [email protected] so that we can clarify the situation together.
Best regards,
The 1001hobbies team
Y
Rating: 5 out of 5
Very satisfied
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F
Rating: 5 out of 5
Very happy with the service of this store and the great variety of products. Highly recommended
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A
Rating: 5 out of 5
Nothing
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T
Rating: 1 out of 5
No items delivered, poor communication
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Response from 1001hobbies
Dear Tom,
We are sorry to hear that you have not received your items and that you found the communication insufficient. We understand that this is very frustrating.
Please feel free to contact us at [email protected], mentioning your order number, so we can check your order and assist you further.
Best regards,
The 1001hobbies team
We are sorry to hear that you have not received your items and that you found the communication insufficient. We understand that this is very frustrating.
Please feel free to contact us at [email protected], mentioning your order number, so we can check your order and assist you further.
Best regards,
The 1001hobbies team
L
Rating: 5 out of 5
Fast shipping and timely delivery. All the material was present in the package
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P
Rating: 5 out of 5
Order received quickly ... perfect !
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C
Rating: 5 out of 5
I love your site, really thank you
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D
Rating: 5 out of 5
Very reasonable prices and reasonable delivery times considering I'm based in the UK and the Zis-3 Division Gun 1/72 model being imported from France. Overall satisfactary customer.
M
Rating: 5 out of 5
Quick delivery, excellent service
J
Rating: 5 out of 5
Very good, good communication, fast shipping!
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P
Rating: 5 out of 5
fast delivery - perfect packaging
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A
Rating: 5 out of 5
Thank you :)
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P
Rating: 5 out of 5
Great service, fast shipping, very happy
R
Rating: 1 out of 5
I bought a product and then received over 10 emails. This is unacceptable and annoying.
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Response from 1001hobbies
Dear Rüdiger,
We regret that you received so many emails after your order and that this was perceived as disturbing. We acknowledge your feedback and would like to apologize for the inconvenience caused.
If you need further information about your order, please feel free to contact us at [email protected].
Best regards,
The 1001hobbies team
We regret that you received so many emails after your order and that this was perceived as disturbing. We acknowledge your feedback and would like to apologize for the inconvenience caused.
If you need further information about your order, please feel free to contact us at [email protected].
Best regards,
The 1001hobbies team
A
Rating: 5 out of 5
Order arrived a couple of months late but not their fault. Anyway, it arrived, everything in order. Reliable site and very helpful customer service.
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Response from 1001hobbies
Dear Anthony,
Thank you for sharing your experience. We are glad to know that, despite the delay in delivery, your order arrived correctly and that you appreciated the availability of our customer service.
Thank you for your trust and for your positive words!
Best regards,
The 1001hobbies team
Thank you for sharing your experience. We are glad to know that, despite the delay in delivery, your order arrived correctly and that you appreciated the availability of our customer service.
Thank you for your trust and for your positive words!
Best regards,
The 1001hobbies team
A
Rating: 5 out of 5
Everything perfect, except for the pickup point.. leaves much to be desired.
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D
Rating: 5 out of 5
Excellent packaging, shipping times respected, and perfect assistance
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R
Rating: 5 out of 5
Thank you, I am satisfied. He arrived early.
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C
Rating: 5 out of 5
-Good reception of the package, no issues, thank you.
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J
Rating: 5 out of 5
I was really pleased with the service and the speed of processing my orders. Thank you for everything. Especially to the customer service which was excellent.
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P
Rating: 5 out of 5
Great
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M
Rating: 5 out of 5
Very satisfied with my order at 1001Hobbies! My Gunpla was very carefully and securely packaged. I haven't assembled it yet, but so far I am very happy with my purchase. I am already looking forward to it and will gladly order more Gunpla in the future!
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S
Rating: 5 out of 5
The package arrived very quickly and was really well packaged, thank you very much. I will gladly buy from you again.
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P
Rating: 5 out of 5
Delivered very quickly. Top!
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C
Rating: 5 out of 5
I honestly thought this was a sketchy website but it’s legit and I received my order in like a week and a half or so def would buy again