Customer reviews of 1001hobbies

4,2 /5

Based on 40 312 published reviews

5 25,4k 63% 4 6 444 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2 and 5 stars

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Geverifieerde Koper

Published on 16/04/2023 à 17h51 following a purchase from 12/04/2023

package arrived within 2 days, in good condition.

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Acheteur Vérifié

Published on 16/04/2023 à 17h33 following a purchase from 17/03/2023

very good, neat packaging

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Comprador Verificado

Published on 16/04/2023 à 16h54 following a purchase from 24/03/2023

Good service

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Acheteur Vérifié

Published on 16/04/2023 à 14h30 following a purchase from 12/04/2023

Perfect transaction.

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Geverifieerde Koper

Published on 16/04/2023 à 14h04 following a purchase from 12/04/2023

Correct and fast delivery.

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Verified Buyer

Published on 15/04/2023 à 22h37 following a purchase from 01/04/2023

Prompt, efficient service. Recommended!

Acheteur Vérifié

Published on 15/04/2023 à 20h09 following a purchase from 06/03/2023

Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.

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Response from 1001hobbies Published on 18/04/2023

Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for this unsatisfactory customer experience. Please believe that we are doing everything we can to improve our services. We do have our constraints, but over the past year and a half, we've made a lot of changes, simplified procedures and sought to be more transparent with our customers. But Rome wasn't built in a day, and it takes time. As far as stock levels and availability are concerned, we try to do our best, but we are ultimately dependent on our suppliers and the information they send us. But our customer service is always at your disposal should you have any questions, and I'm surprised to read that we blame our customers when there's a problem :( In any case, we wish you an excellent day. 1001Hobbies customer service

Verified Buyer

Published on 15/04/2023 à 19h44 following a purchase from 18/03/2023

Very good service,

Acheteur Vérifié

Published on 15/04/2023 à 17h29 following a purchase from 28/03/2023

Serious, no service

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Acheteur Vérifié

Published on 15/04/2023 à 16h47 following a purchase from 12/04/2023

Fast and accurate delivery. I am delighted and will return to this site.

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Acheteur Vérifié

Published on 15/04/2023 à 15h07 following a purchase from 31/03/2023

Very good for several deliveries

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Acheteur Vérifié

Published on 15/04/2023 à 07h36 following a purchase from 23/03/2023

R.A.S.

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Acquirente Verificato

Published on 15/04/2023 à 00h17 following a purchase from 09/03/2023

It would be helpful to be able to request the preferred delivery time slot (morning-afternoon).

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Verified Buyer

Published on 14/04/2023 à 20h29 following a purchase from 26/03/2023

1001 Hobbies is the only 'store' I can find that carries these paints! The site is easy to use, price is ok, and good delivery times! Can't ask for more! (unless you want to give the paint for free, of course!)

Acheteur Vérifié

Published on 14/04/2023 à 19h18 following a purchase from 21/03/2023

Good site Fast delivery

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Acheteur Vérifié

Published on 14/04/2023 à 18h56 following a purchase from 30/03/2023

Hello, 61 years old and re-starting in model making after 50 years off, I find all the products I'm looking for on this site, reliable, attentive and prompt in its answers to various questions, record delivery times, parcels always in perfect condition with compliant contents, in front of these omnipresent qualities I'm not looking to compare prices with other sites for a few possible euros, this "box" deserves when you've tasted it to be loyal for undeniable comfort.

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Geverifieerde Koper

Published on 14/04/2023 à 18h08 following a purchase from 24/03/2023

order neatly packed and quickly delivered

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Acheteur Vérifié

Published on 14/04/2023 à 17h32 following a purchase from 18/03/2023

Great site, wide choice of quality products and fast shipping.

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Acquirente Verificato

Published on 14/04/2023 à 16h38 following a purchase from 12/03/2023

EXCELLENT!

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Acheteur Vérifié

Published on 14/04/2023 à 15h37 following a purchase from 12/03/2023

Enormement de choix de puzzle Pris très correct Et livraison rapide

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Comprador Verificado

Published on 14/04/2023 à 11h50 following a purchase from 27/03/2023

Product received with detached parts (detached wheels). I had to cancel the payment card since it was linked to the shipment a fee to be paid by mail to receive the product.... in the post office to pick up the product I was notified of the non-existence of such tas.

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Response from 1001hobbies Published on 18/04/2023

Hello and thank you for your message. We sincerely regret the problems encountered. I am not sure if I understood the problem with the rates correctly. If the problem persists, please email us at [email protected] so we can find a solution. Thank you and have a nice day.

Acquirente Verificato

Published on 14/04/2023 à 07h17 following a purchase from 03/04/2023

Site navigation a little cumbersome, item great, better than expectations, delivery in the norm

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Verified Buyer

Published on 14/04/2023 à 00h24 following a purchase from 04/03/2023

It wasn't clear that something was out of stock. So I would order, end up waiting a month, then have to ask for a credit. Happened twice on the same original order. In fact, I don't think I have ever received the masks for the Revell Wiking seaplane. Frustrating. Plus, the turn around for email requests is several days.

Response from 1001hobbies Published on 18/04/2023

Hello and thank you for your message. We are very sorry about this situation. Unfortunately, we ourselves are still dependent on the information provided by the suppliers, who may also have problems. Please do not hesitate to contact us at [email protected] We are available and outside of holiday periods, we try to respond within 48 hours. Beyond that, it means that we may not have received the email. Once again, the address of [email protected] is the most reliable. Please do not hesitate to send us an email if your order has still not been resolved. Thank you and have a nice day

Acheteur Vérifié

Published on 13/04/2023 à 19h05 following a purchase from 16/03/2023

good service good prodits

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Comprador Verificado

Published on 13/04/2023 à 17h38 following a purchase from 31/03/2023

Everything is perfect!

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Geverifieerde Koper

Published on 13/04/2023 à 15h54 following a purchase from 05/04/2023

Fast shipping, well packed, keep up the good work.

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Acquirente Verificato

Published on 13/04/2023 à 15h51 following a purchase from 01/04/2023

I made the purchase for a friend, arrived in a very short time.

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Geverifieerde Koper

Published on 13/04/2023 à 14h54 following a purchase from 17/03/2023

Very good.

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Verified Buyer

Published on 13/04/2023 à 14h00 following a purchase from 05/03/2023

I bought the acrylic paints to paint my Heller model of a 1/24 scale Renault gtl. As of the present time I have not yet assembled the model.

Geverifieerde Koper

Published on 13/04/2023 à 11h45 following a purchase from 30/03/2023

Très bon service

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Verifizierter Käufer

Published on 13/04/2023 à 11h29 following a purchase from 17/03/2023

Everything is okay, only the selection could be a bit more and the price location is not exactly for everyone

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Alban S.

Published on 12/04/2023 à 22h52 following a purchase from 02/04/2023

Great!

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Acheteur Vérifié

Published on 12/04/2023 à 18h51 following a purchase from 08/03/2023

Very attentive customer service when a problem arises. Fast response.

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Acheteur Vérifié

Published on 11/04/2023 à 18h06 following a purchase from 20/03/2023

Thank you.

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Acheteur Vérifié

Published on 11/04/2023 à 15h34 following a purchase from 06/04/2023

Very fast and accurate shipping. I recommend

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Acheteur Vérifié

Published on 11/04/2023 à 15h33 following a purchase from 06/03/2023

Easy ordering and perfect tracking. Delivered ahead of schedule

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Acheteur Vérifié

Published on 11/04/2023 à 12h40 following a purchase from 27/02/2023

Good online shopping site

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Verified Buyer

Published on 11/04/2023 à 03h13 following a purchase from 03/03/2023

was sent the wrong item and they still have not sent me what I ordered. Have tried to contact them but no answer. would like to order more from them but will not use them until this problem is fixed. So far just lip service on their part.

Response from 1001hobbies Published on 11/04/2023

Hello, thank you for your valuable message to us. We are sorry if there was a product problem. It may be that we simply did not receive the email. Can you send your email back to [email protected]? We will find a solution. Thank you!

Acheteur Vérifié

Published on 10/04/2023 à 18h24 following a purchase from 11/03/2023

Product meets my expectations

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Acheteur Vérifié

Published on 10/04/2023 à 14h09 following a purchase from 09/03/2023

No delivery problems. RAS

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