Customer reviews of 1001hobbies

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Verified Buyer

Rating: 5 out of 5

Published on 14/12/2022 à 23h23 following a purchase from 05/12/2022

Great company great selection, great price would highly recommend!

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Verified Buyer

Rating: 2 out of 5

Published on 14/12/2022 à 20h36 following a purchase from 18/11/2022

I have ordered multiple different orders with 1001 hobbies for Christmas. The first one was ordered back early November and I still haven’t got it. It is still processing not even out for delivery. I have been in touch with customer service and they told me to be patient. Out of my 3 orders for Christmas I have only received 1. Not sure if I’m going to receive them for Christmas to give as presents. Really disappointed.

Response from 1001hobbies Published on 19/12/2022

Hello, Thank you for your comment. We regret this incident and apologize to you. I see that one order is being processed for a refund, and the other is on its way. We hope it arrives before Christmas. Keep us informed! See you soon https://www.1001hobbies.co.uk/

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Geverifieerde Koper

Rating: 2 out of 5

Published on 14/12/2022 à 17h00 following a purchase from 06/12/2022

Had to wait over a month for my order. Although the delivery error was with bpost, I had to repeatedly ask 1001hobbies to find out the locations of my product. Nothing was done or communicated of my own accord. However, friendly in the communication that was there each time.

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Response from 1001hobbies Published on 19/12/2022

Hello, we are very sorry for the inconvenience, your feedback is important and will help us to improve our procedures. We are glad to hear that everything went well. Thank you for your message and have a nice day,

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Verifizierter Käufer

Rating: 5 out of 5

Published on 14/12/2022 à 16h59 following a purchase from 30/11/2022

super purchase

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Response from 1001hobbies Published on 30/12/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Acheteur Vérifié

Rating: 5 out of 5

Published on 14/12/2022 à 16h45 following a purchase from 02/11/2022

Good site, comprehensive and lots of choice.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 14/12/2022 à 16h40 following a purchase from 19/11/2022

fast and serious, I recommend

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vincent W.

Rating: 2 out of 5

Published on 14/12/2022 à 16h27 following a purchase from 23/11/2022

Very poor logistics

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Response from 1001hobbies Published on 19/12/2022

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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Verifizierter Käufer

Rating: 5 out of 5

Published on 14/12/2022 à 16h22 following a purchase from 01/12/2022

I ordered a board game and it arrived 1 week before the promised date. The customer and delivery service (UPS) worked without any problems. I am completely delighted. I would be very happy to order again and I will recommend 1001 Hobbies to others. Lg. L.

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Response from 1001hobbies Published on 30/12/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Verified Buyer

Rating: 1 out of 5

Published on 14/12/2022 à 15h24 following a purchase from 30/10/2022

Item arrived 2 weeks late even with a £7.99 delivery fee! I requested a refund for the delivery but this was declined.

Response from 1001hobbies Published on 19/12/2022

Hello, Thank you for your comment. We regret this incident and apologize to you. We can offer you a 10£ promo code for your next offer in exchange, if you want: SAVCOM10 See you soon https://www.1001hobbies.co.uk/

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Geverifieerde Koper

Rating: 5 out of 5

Published on 14/12/2022 à 14h46 following a purchase from 24/11/2022

Lots of nice unique stuff

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Response from 1001hobbies Published on 30/12/2022

Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.

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Beverley W.

Rating: 1 out of 5

Published on 14/12/2022 à 14h43 following a purchase from 06/11/2022

the product was not great. the price was outlandish and the whole thing was a rip off.
The cost to return it was $270.00 to get it there in time. We will not be doing this and so have just written the whole thing off to experience. We will not deal with 1001 hobbies ever again.

Response from 1001hobbies Published on 19/12/2022

Hello, we are very sorry about this unsatisfactory experience. We fully understand the concern. We will do everything necessary to ensure that your money is refunded as soon as possible. Have a nice day

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Acquirente Verificato

Rating: 5 out of 5

Published on 14/12/2022 à 14h39 following a purchase from 14/11/2022

Product as described, fast shipping and accurate packaging.

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Response from 1001hobbies Published on 30/12/2022

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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Comprador Verificado

Rating: 5 out of 5

Published on 14/12/2022 à 14h14 following a purchase from 28/11/2022

Fast shipping, as always. They have almost everything I need

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Comprador Verificado

Rating: 5 out of 5

Published on 14/12/2022 à 13h34 following a purchase from 02/11/2022

very good

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Geverifieerde Koper

Rating: 1 out of 5

Published on 14/12/2022 à 12h34 following a purchase from 08/11/2022

Order placed on Nov. 8, received on Dec. 13, couldn't take longer, otherwise everything canceled!

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Response from 1001hobbies Published on 14/12/2022

Hello, thank you for your message, your feedback is very important to us. Some items were indeed in stock and delayed shipping, we are sorry for that. Good day.

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Comprador Verificado

Rating: 5 out of 5

Published on 14/12/2022 à 12h08 following a purchase from 04/12/2022

Perfect

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Acheteur Vérifié

Rating: 5 out of 5

Published on 14/12/2022 à 10h23 following a purchase from 08/12/2022

Very clear and precise website, lots of choices. My order was delivered quickly and carefully. All in all, a very professional service for enthusiasts!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 13/12/2022 à 19h55 following a purchase from 07/12/2022

Perfect delivery for the product ordered

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Geverifieerde Koper

Rating: 5 out of 5

Published on 13/12/2022 à 19h53 following a purchase from 07/12/2022

The package was delivered neatly and quickly

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Response from 1001hobbies Published on 30/12/2022

Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 13/12/2022 à 18h48 following a purchase from 26/11/2022

Order delivered on Friday instead of Monday (5 days later at Point Relay)

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Acheteur Vérifié

Rating: 5 out of 5

Published on 13/12/2022 à 18h11 following a purchase from 07/12/2022

Seriousness, professionalism and top-notch soap.

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Comprador Verificado

Rating: 5 out of 5

Published on 13/12/2022 à 14h48 following a purchase from 27/11/2022

Fast delivery, well-packed products

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Acquirente Verificato

Rating: 5 out of 5

Published on 13/12/2022 à 11h37 following a purchase from 05/12/2022

Courier shipment a few days after purchase, delivered the next day. Lots of products and great prices!

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Response from 1001hobbies Published on 30/12/2022

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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Acheteur Vérifié

Rating: 5 out of 5

Published on 12/12/2022 à 20h29 following a purchase from 29/11/2022

Compliant product

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Acheteur Vérifié

Rating: 5 out of 5

Published on 12/12/2022 à 17h41 following a purchase from 27/10/2022

Very good product

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Verifizierter Käufer

Rating: 5 out of 5

Published on 12/12/2022 à 17h27 following a purchase from 06/12/2022

A wrong delivery was promptly taken back and refunded at my own expense, the 2nd delivery came very quickly. I am satisfied!

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Response from 1001hobbies Published on 30/12/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Acheteur Vérifié

Rating: 5 out of 5

Published on 12/12/2022 à 15h15 following a purchase from 06/12/2022

Order received as I expected. Fast and well packed.

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Verified Buyer

Rating: 5 out of 5

Published on 12/12/2022 à 14h34 following a purchase from 25/11/2022

les produits sont que j'avais commandé sont intact

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Acheteur Vérifié

Rating: 5 out of 5

Published on 12/12/2022 à 13h58 following a purchase from 04/12/2022

No problem, fast and efficient

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Acquirente Verificato

Rating: 2 out of 5

Published on 12/12/2022 à 13h15 following a purchase from 21/10/2022

Long delivery time, lack of clarity about availability when ordering, which generated an error. Virtually no chance to communicate. On the first order it is not at all clear that the store is outside Italy. I received a coupon (11€ refund) that would force me to place a new order. I asked for a refund, but received no response. Keep the 11€, but you lost a customer.

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Response from 1001hobbies Published on 14/12/2022

Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! We are sorry about the situation. Unfortunately, we opted for a coupon because we cannot refund you without returning the product. If you prefer this method, please send an email to [email protected] Our customer service teams are happy to assist you. Thank you for your trust in 1001Hobbies

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Acheteur Vérifié

Rating: 5 out of 5

Published on 12/12/2022 à 11h04 following a purchase from 03/12/2022

very good product corresponds to my request

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Acheteur Vérifié

Rating: 5 out of 5

Published on 12/12/2022 à 09h41 following a purchase from 25/11/2022

no problem, deadline met

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Geverifieerde Koper

Rating: 1 out of 5

Published on 11/12/2022 à 23h55 following a purchase from 25/10/2022

I bought a fragile collectors item. This was shipped in an envelope while I paid enough for decent shipping... As a result, the product was damaged!

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Response from 1001hobbies Published on 14/12/2022

Hello, thank you for your message, your feedback is very important to us. We are sorry for this problem beyond our control. Could you please send us an email with pictures to [email protected]? In any case, we will forward the information to our warehouse. Thank you and have a great day.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 11/12/2022 à 22h27 following a purchase from 27/11/2022

Perfect

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Acheteur Vérifié

Rating: 5 out of 5

Published on 11/12/2022 à 19h55 following a purchase from 06/12/2022

a beautiful model also good quality I'm happy thank you to you

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Acheteur Vérifié

Rating: 5 out of 5

Published on 11/12/2022 à 19h36 following a purchase from 15/11/2022

Perfect brand new impeccable kits in full compliance with 1001 hobbies website

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Acheteur Vérifié

Rating: 5 out of 5

Published on 11/12/2022 à 19h00 following a purchase from 04/12/2022

satisfied

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Verifizierter Käufer

Rating: 5 out of 5

Published on 11/12/2022 à 18h42 following a purchase from 03/12/2022

Very fast delivery! Everything top, gladly again!

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Response from 1001hobbies Published on 30/12/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Comprador Verificado

Rating: 5 out of 5

Published on 11/12/2022 à 18h20 following a purchase from 01/12/2022

Very good, they answer all the doubts.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 11/12/2022 à 18h08 following a purchase from 30/11/2022

Very clear site, good product info, good navigation and then very good tracking for delivery. Perfect. Would recommend.

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