Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 315 published reviews
5 25,4k 63% 4 6 444 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2022
Speed and reliability
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
No complaints. Product conforms to order and delivery time respected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2022
Easy, fluid navigation. Well-designed catalog.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
Wide selection in the catalog, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2022
Really good
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 04/10/2022
Absolutely top. Very satisfied. Gladly again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2022
Careful shipping. Original products
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 14/10/2022
Very good delivery of the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2022
Perfect!
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 24/10/2022
All correct
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
Large choice of models. Very fast home delivery. Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2022
A very good platform for scale models, with a very wide choice, given that there are virtually no physical model stores left (especially in the French provinces).
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 04/10/2022
All good. Fast delivery and received on time. The only thing I got confused in the scale when buying the car, because I was looking for it in 1/18 (and I'm still looking for it) so if your page someday has this same car of Sebastian Ogier in 1/18 the ford fiesta I would like to buy it again on your page. Thanks
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/10/2022
Good product at very good price and with free postage. Arrived promptly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
easy navigation and wide selection
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2022
Fast delivery Good after-sales service
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 26/10/2022
Express shipping paid and 7 days delivery time because warehouse in France. But this is concealed. No response to emails and internal chat. Hotline is never answered. Spent 20 euros for express shipping for nothing and no refund or response.... Too bad because everything else was OK. But there's really room for improvement in customer service... Too bad
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Response from 1001hobbies
Bonjour à tous ! Nous vous remercions d'avoir pris la peine de nous signaler cet incident. We present to you our most sincere apologies for this incident. Nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées, Le service clientèle de 1001hobbies.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2022
Lots of choice. But colissimo doesn't respect customer choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2022
item as ordered - very fast shipping - perfect
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 26/09/2022
the site is built well and the shipping turned out to be perfect
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Verified Buyer
Rating: 5 out of 5
following a purchase from 25/09/2022
I had this item plus a few others. The other items were in stock but this wasn't. I was quoted a couple of weeks and sure enough they got it in and sent to me with other items exactly as promised. Very good. Recommeded.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 21/10/2022
Clear service fast and perfect... I will definitely buy again
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 24/10/2022
Punctual and accurate: nothing to complain about
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Delivery time not respected...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Delivery times were respected (> 2 d), it is the shipping times that unfortunately took longer because it was an item on order. Have a nice day 1001hobbies customer service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/10/2022
The sales inventory is enormous, the prices are more than acceptable and the goods were delivered as speedily as could happen in the current circumstances. Well done!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Great choice of products, good communication and follow-up of my order, very quick response to my request for technical advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2022
Conforming goods and on-time delivery
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 13/10/2022
Puik.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2022
Fast delivery and more than reasonable price. In short, the best for my models!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2022
Excellent and compliant delivery. Excellent communication, to be recommended. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2022
Delivery time shorter than expected. Item very well packaged and protected. Conforms to description.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 21/10/2022
Great care. I had made a mistake myself and they corrected it immediately
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 30/09/2022
Everything was perfect. Shipping and product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2022
Parfait , commande respectée , délai respecté :quoi de plus?????
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 18/10/2022
I have placed several orders with them all received quickly and with proper packaging (since they are plastic models, packaging is critical). The only time I had to wait was because I had not checked the availability of a paint bottle added at the last minute to make a round figure and this delayed the shipment while waiting for replenishment, but looking .at the site the reason for the wait was clearly stated.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 21/10/2022
Great site with many articles recommended
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 17/10/2022
all very well
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 18/10/2022
The product arrived on time and in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2022
Received the ordered products without any problem and on time...
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ivan L.
Rating: 5 out of 5
following a purchase from 24/10/2022
order conforms to my request delivery and collection in the Relay points impeccable very good service.
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