Customer reviews of 1001hobbies

very good site very careful service

Appreciate the stock of forgotten franchises

all in order, delivery respected. the product I can not censor it because it was a gift.

LONG DELAYS IN DELIVERY

I needed paint cans. I found them and received them.

Perfect

Perfect

very reactive, corresponds to the advert and is sent quickly.

Way too long delivery time more like 2 months while on Your site report in stock.

A complete disaster in the whole order process.

fast delivery, original models and excellent site

Everything went perfectly.

excellent came on time all good

Easy to purchase and arrived very quickly.

clear website, easy to order and fast delivery, well packaged

Great!

Order came in good time but they sent a different bag which was completely the wrong one and then told me that it was the bag I ordered but a different colour which was not true, I did send pictures of the 2 styles but they were adamant that they were the same..

Impeccable

Fast shipping and great packaging, I recommend it!

Very good price and on time delivery

No problems. Kit came from Europe and took about an extra week for delivery. Not 1001 fault, probably bexit !

2 orders and many problems because the site is full of misprints (references and prices on spray paints that are not good, in reality I received pots!!) 1st order with more than 100 € benefiting from free shipping!! BUT only on Mondial Relay delivery! Surprise! 8.5€ invoiced! 1st telephone contact a commercial gesture was granted to me. I kept the jars received to simplify the eventual return (if return I had to send photos of the jars received (hello trust) then wait for a return voucher to cover costs and new shipment when the return voucher is validated is returned scanned and returned to 1001hobbies, in short a hopelessly cumbersome! Ordered for €20 out of my own pocket to get the bombs, as they were more expensive than the jars. I called the store manager to ask her to send me bombs in similar shades, as not all the colors I received in jars were available. OK for me on condition of having the paint cans on Saturday morning by colissimo (everything was frozen on Thursday afternoon, but this condition was not respected because the parcel was taken in charge only on Saturday morning. I had asked for a parcel to be sent by chronopost but this was not possible. 1001hobbies does not work with chronopost but it is offered when you place an order (but as 1001hobbies had commercially offered me free postage this would have cost them around 20 francs. I have the feeling that this company is not rolling in money, being unable to spend 20€ to remedy their errors (not errors in the plural you read correctly) the store manager has to refer to his management for derisory sums. MORALITY: time wasted because I got my bombs within 8 days, 6 e-mails and 3 phone calls for only 2 orders!!!! To all modelers: before validating an order at 1001hobbies check everything (go to delivery options and there you'll see that delivery is free above 69€, BUT only in a relay point, if you order bombs in the spray paint section, check availability and the price displayed by contacting 1001hobbies by TLP, which is not normal. Another point: if you have a choice between TRUMPETER , REVELL and TAMIYA for the same model, don't choose TRUMPETER , the assembly instructions are useless and the parts to be painted are badly indicated. Best regards.

Not reachable by phone, emails are not answered. And after contact request there is still no contact. For a return.
1 delivery that was good was delivered nicely though and was good.

Pleasure to do business with, all aspects simple and easy, no problems.

satisfied with the entire service

Communication in regards to the shipping was very poor. I was told it would arrive in time for my sons birthday and it did not. I was disappointed.

Received package in good shape although it was so late I forgot about it. Didn’t recognize company

Everything was just as advertised and postal service to Tennessee, USA was fast. I would purchase from them again!

Problems solved quickly and well.

Excellent website, good prices, quick service and delivery

fine

Hello super fast delivery and very good quality product

perfect *****

Very good service,have to be patient but okay

Easy to use, good selection of products and good delivery time

Fast, accurate, on time, great packaging. Congratulations

I placed the order on July 6th and it has not arrived yet, it is August 9th, I am trying to get in touch via email but there is no way, I have sent 3 or 4 emails already and no answer, it seems that I have lost my money ordering here.

Great service!

Excellent product and service

Great service, informed me of expected shipping dates and items actually arrived ahead of time. Well wrapped and in great condition.